Best Customer Service Software for Small Businesses (Free & Paid)

Zowie is an advanced artificial intelligence (AI) software designed to empower businesses with intelligent automation, data analysis, and decision-making capabilities. It offers a comprehensive suite of AI tools that enable organizations to leverage machine learning, natural language processing, and predictive analytics to enhance their operations and drive innovation. Zowie's intuitive platform a... Read more about Zowie

Webica is a customer service software designed to improve customer support operations and enhance customer satisfaction. The platform provides a centralized dashboard for managing customer inquiries, tickets, and service requests across multiple communication channels, including email, chat, and social media. Webica offers automation tools for ticket routing, prioritization, and resolution, ensuri... Read more about Webica

Helpwise is an innovative software solution designed to streamline the way teams handle their customer communications. Acting like a shared inbox, it integrates multiple channels such as emails, SMS, WhatsApp, and social media into one unified platform. This feature makes it easier for teams to collaborate and respond to customer queries without switching between different apps. Helpwise also offe... Read more about Helpwise

Chaport is a user-friendly live chat software developed to enhance customer communication for businesses. Its standout feature is the multi-channel messaging capability, allowing seamless integration with popular social media platforms and email, centralizing all customer conversations. The software boasts an intuitive chat interface, making it easy for support teams to interact with customers eff... Read more about Chaport

ProProfs Survey Maker is a user-friendly software developed to simplify the survey creation process. With its intuitive interface, you can easily build custom surveys and gather valuable insights from your audience. One of its standout features is the vast library of survey templates, covering various topics and industries, which can save you time and effort. The software offers robust reporting a... Read more about ProProfs Survey Maker

CS for SharePoint is a powerful customer service software integrated with the SharePoint platform. Designed to enhance customer support operations, it provides a centralized hub for managing customer inquiries, support tickets, and service requests. With its user-friendly interface, support teams can track and prioritize issues, ensuring timely resolutions. The software includes features like auto... Read more about CS for SharePoint

Subiz is a versatile live chat software designed to enhance customer engagement and support for businesses. With its user-friendly interface, Subiz enables organizations to provide real-time assistance to website visitors, improving the overall customer experience. The platform supports features such as chatbots, customizable chat widgets, and analytics tools, allowing businesses to optimize their... Read more about Subiz

VeriShow is an advanced live chat software that enables businesses to engage with their website visitors in real-time, enhancing customer support and boosting sales. Featuring an easy-to-use interface, VeriShow allows support agents to manage multiple chats simultaneously, ensuring prompt and efficient responses. The software includes customizable chat widgets, automated messaging, and integration... Read more about VeriShow

Sunrise ITSM is a comprehensive IT service management (ITSM) software designed to help businesses manage IT operations, improve service delivery, and enhance customer satisfaction. The platform provides tools for incident management, problem resolution, asset tracking, and change management. Sunrise ITSM’s customizable workflows and automation features allow IT teams to streamline service reques... Read more about Sunrise ITSM

Dial Once is a customer service software designed to improve customer interactions and streamline support processes. The platform provides tools for managing inbound calls, automating responses, and routing customers to the right department efficiently. Dial Once offers a visual interactive voice response (IVR) system that allows customers to self-serve, reducing wait times and enhancing satisfact... Read more about Dial Once

trueAct is a customer service software designed to enhance the overall customer experience through efficient management of support interactions. With its user-friendly interface, trueAct enables businesses to streamline their customer service processes, ensuring timely responses and effective issue resolution. The software includes features such as ticket management, live chat, and customer feedba... Read more about trueAct

Vozy is a cuttingedge artificial intelligence software designed to enhance communication and streamline operations for businesses. With its powerful AI algorithms, Vozy enables organizations to automate customer interactions, providing instant responses to inquiries through chatbots and voice assistants. The platform offers natural language processing capabilities, allowing it to understand and re... Read more about Vozy

Frame AI is a cuttingedge customer service software designed to help organizations enhance their customer support operations and improve user satisfaction. This platform offers a userfriendly interface that enables agents to manage inquiries, track interactions, and resolve issues efficiently. With features for AIpowered chatbots and automated ticketing, Frame AI ensures that customers receive pro... Read more about Frame AI

Loop Email is an innovative help desk software designed to streamline customer support and enhance team collaboration. This comprehensive platform offers a suite of tools that facilitate ticket management, team communication, and customer interaction, ensuring that organizations can provide exceptional support to their customers. Loop Email’s user-friendly interface allows support teams to manag... Read more about Loop Email

Certainly is a robust live chat software designed to enhance customer engagement and support for businesses. This platform provides comprehensive tools for real-time communication with customers, enabling organizations to respond to inquiries quickly and effectively. With Certainly, users can customize chat widgets to match their branding, ensuring a seamless integration into their websites. The s... Read more about Certainly

Watermelon is a versatile help desk software designed to streamline customer support and enhance service delivery. This platform provides comprehensive tools for ticket management, communication, and reporting, ensuring that support teams can respond to inquiries efficiently. With its intuitive interface, users can easily create tickets, assign tasks, and track resolution progress. Watermelon supp... Read more about Watermelon

Conntac is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction. This platform provides tools for managing customer inquiries, tracking interactions, and analyzing support performance. With Conntac, organizations can streamline their support workflows, ensuring that customers receive timely responses and resolutions. The software includ... Read more about Conntac

SP Customer Service is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction. This platform provides a suite of tools for managing inquiries, tracking interactions, and resolving issues efficiently. With SP Customer Service, organizations can streamline ticketing processes, assign tasks to support agents, and monitor response times, ensu... Read more about SP Customer Service

BOSSDesk is a user-friendly software solution designed to streamline IT service management for businesses. It serves as a centralized platform for efficiently handling customer requests, incidents, and problems. With BOSSDesk, organizations can easily organize and prioritize service tickets, ensuring timely resolution and improved customer satisfaction. The software offers a self-service portal fo... Read more about BOSSDesk

SmatBot is an innovative chatbot platform that streamlines customer interactions and automates various business processes. It's known for its user-friendly chatbot builder, allowing businesses to create custom bots without the need for coding skills. The software excels in its AI-powered capabilities, enabling the chatbots to learn and adapt to user inquiries, ensuring more natural and effective c... Read more about FROGED

Surfboard is an advanced workforce management software tailored for support teams. It empowers businesses to efficiently organize and optimize their support operations. With its intuitive interface, Surfboard streamlines task allocation, schedules shifts, and tracks performance, ensuring teams are at their most productive. Real-time communication tools facilitate seamless collaboration among suppo... Read more about Surfboard

SpinOffice CRM is a multifaceted customer relationship management software designed to centralize and streamline business interactions. Its standout feature is the integration of various aspects of business communication, including emails, appointments, tasks, and documents, into a single platform. This unification enables businesses to maintain a comprehensive overview of customer interactions, e... Read more about SpinOffice

The advantage is that all Upnify users can use that information to make reports, campaigns, contracts and quotes, as well as organize their agenda or activities that allow them to explore new opportunities at any time and from wherever they are, and get more sales. Upnify® Suite is integrated with the most advanced artificial intelligence providers, allowing you to save time and refine the autom... Read more about UPNIFY CRM

ServicePRO is a comprehensive Productivity Software designed to help businesses optimize their service delivery and improve operational efficiency. It offers tools for service management, work order tracking, and customer relationship management, enabling organizations to streamline their workflows and enhance customer satisfaction. With ServicePRO, businesses can automate routine tasks, manage re... Read more about ServicePRO

Lync Adapter is a comprehensive customer service software that enhances communication and collaboration within organizations. Designed to integrate seamlessly with Microsoft Lync, the software allows teams to manage customer interactions efficiently through various channels, including voice, chat, and video. Lync Adapter offers features such as call tracking, ticket management, and reporting tools... Read more about Lync Adapter