Best Customer Service Software for Small Businesses (Free & Paid)

Claritysoft is a comprehensive software solution tailored for efficient customer relationship management (CRM). Its standout features include an intuitive user interface that simplifies data entry and retrieval, making it easy to manage contacts, leads, and sales opportunities. With Claritysoft, you can automate workflows, track customer interactions, and schedule follow-ups effortlessly. It offer... Read more about Claritysoft

HaloPSA is a versatile and comprehensive Professional Services Automation (PSA) software tailored for IT service management. It shines in unifying various service management processes, making it a one-stop solution for IT professionals. The software offers an extensive range of features, including ticketing systems for efficient issue resolution, asset management for tracking valuable resources, a... Read more about HaloPSA

SpiceCSM is an innovative customer relationship management (CRM) software designed to enhance customer engagement and streamline sales processes for businesses. This platform offers a comprehensive suite of features that enable organizations to manage customer interactions, track sales opportunities, and analyze customer data. With SpiceCSM, sales teams can easily access customer information, mana... Read more about SpiceCSM

ETran is a comprehensive Managed Service Provider (MSP) software designed to streamline IT service delivery and enhance operational efficiency. This platform offers a wide range of features, including ticketing, project management, and billing, all integrated into a single solution. With ETran, MSPs can effectively manage client relationships by tracking service requests, monitoring response times... Read more about ETran

FuseDesk is a robust help desk software designed to improve customer support for businesses of all sizes. This platform offers a comprehensive suite of tools for ticket management, knowledge base creation, and customer communication. With its user-friendly interface, FuseDesk allows support teams to efficiently track and resolve customer inquiries, ensuring timely responses. The software features ... Read more about FuseDesk

Wolken ServiceDesk is a comprehensive IT service management (ITSM) software that enables organizations to streamline their IT operations and improve service delivery. It offers a user-friendly interface that allows IT teams to manage incidents, service requests, changes, and problems efficiently. Wolken ServiceDesk includes features such as automated ticketing systems, customizable workflows, and ... Read more about Wolken ServiceDesk

Acobot is an advanced artificial intelligence (AI) software designed to enhance user engagement through automated interactions, primarily in customer service and sales. Leveraging natural language processing (NLP) and machine learning, Acobot can simulate human-like conversations with website visitors, providing instant responses to common queries and guiding them through the purchasing process. T... Read more about Acobot

SnapCall is a customer engagement software that enables businesses to connect with customers through voice and video calls directly from websites and apps, enhancing real-time communication. Designed to improve customer service, SnapCall allows agents to provide immediate assistance without redirecting customers to external platforms, improving the user experience. SnapCall’s analytics tools off... Read more about SnapCall

CallVU is a versatile help desk software solution designed to enhance customer support operations and improve service delivery. The platform allows businesses to provide efficient and personalized customer support across multiple channels, including voice, chat, and email. CallVU’s automated workflows help streamline the handling of customer queries, reducing response times and improving resolut... Read more about CallVU

Timum is an intuitive scheduling software designed to simplify the process of managing appointments, meetings, and resources for businesses of all sizes. The platform offers features for calendar integration, automated reminders, and customizable booking forms, making it easy for users to coordinate schedules efficiently. Timum allows organizations to manage resources, such as meeting rooms and eq... Read more about Timum

Emailtree AI is a cutting-edge workflow management software that leverages artificial intelligence to streamline business operations. It automates routine tasks such as email handling, data entry, and customer service workflows, allowing businesses to save time and improve efficiency. The software can analyze incoming emails, classify them, and automatically trigger actions based on predefined rul... Read more about Emailtree AI

KIX is an IT Service Management (ITSM) software that helps organizations manage and optimize their IT services by automating key processes and improving workflow efficiency. Built around ITIL (Information Technology Infrastructure Library) best practices, KIX offers a comprehensive set of features to streamline IT operations. The software includes tools for incident management, problem management,... Read more about KIX

LoyJoy is an interactive chatbot software that enhances customer engagement through automated conversations. Designed for businesses aiming to boost customer satisfaction and loyalty, LoyJoy offers a user-friendly interface and customizable chatbot options that can adapt to various customer needs. It enables companies to handle routine inquiries, collect feedback, and promote products effortlessly... Read more about LoyJoy

NinjaChat is a dynamic live chat software designed to enhance customer engagement and support for businesses across various industries. This platform provides a comprehensive suite of tools that enable organizations to communicate with their website visitors in real-time, improving customer satisfaction and conversion rates. With NinjaChat, users can easily set up chat widgets on their websites, a... Read more about NinjaChat

Support.cc is a robust service desk software designed to help organizations manage customer support inquiries and enhance service delivery. This platform provides a comprehensive suite of tools that enable users to create, track, and resolve support tickets efficiently. With Support.cc, organizations can easily categorize and prioritize incoming requests, ensuring that customer issues are addresse... Read more about Support.cc

eStreamDesk is a robust help desk software designed to enhance customer support and streamline ticket management for organizations. This platform offers comprehensive tools for managing customer inquiries, tracking support tickets, and improving team collaboration. With its intuitive interface, support agents can easily create, assign, and resolve tickets, ensuring that customer issues are address... Read more about eStreamDesk

OMQ is an AI-powered customer service software designed to help businesses automate and enhance their customer support processes. The platform provides tools for managing tickets, FAQs, live chat, and email inquiries, ensuring that customer questions are answered quickly and accurately. OMQ’s AI-driven chatbot can automatically resolve common customer issues by providing relevant information fro... Read more about OMQ

Chloe is a customer service software that helps businesses deliver efficient and personalized support to their customers. The platform offers a centralized system for managing customer inquiries across multiple channels, including email, chat, and social media. Chloe’s automation features enable businesses to set up workflows for handling common queries, reducing response times and improving ser... Read more about Chloe

Jatana is an artificial intelligence (AI) software solution designed to automate customer support and enhance overall customer experience. Powered by machine learning and natural language processing (NLP), Jatana helps businesses automate repetitive tasks, such as answering common customer queries and routing support tickets to the appropriate teams. The platform integrates seamlessly with popular... Read more about Jatana

Tiledesk is a robust live chat software solution designed to enhance customer engagement and support for businesses of all sizes. This platform allows organizations to integrate live chat functionality seamlessly into their websites, enabling real-time communication with customers. Tiledesk offers a user-friendly interface that simplifies chat management, ensuring that support agents can handle in... Read more about Tiledesk

WeKall is an advanced telephony software solution designed to enhance communication capabilities for businesses. This platform allows companies to manage their phone systems more efficiently, offering a range of features such as call forwarding, voicemail, call recording, and automated responses. WeKall supports both VoIP and traditional phone lines, ensuring seamless communication across various ... Read more about WeKall

Milvus is an advanced help desk software that simplifies customer support by providing a centralized platform for managing and resolving customer inquiries. With Milvus, businesses can streamline their support processes by handling customer tickets, tracking service requests, and offering timely solutions. The software includes a powerful ticketing system that categorizes and prioritizes support t... Read more about Milvus

Ozmo Omnichannel Support Platform is a customer service software designed to help businesses provide seamless support across multiple channels, including chat, email, phone, and social media. The platform integrates with existing CRM systems, enabling businesses to centralize customer interactions and provide timely, personalized responses. Ozmo features AI-powered chatbots for automating routine ... Read more about Ozmo Omnichannel Support Platform

DVSAnalytics Workforce Optimization is a comprehensive call recording software designed to enhance call center operations through advanced workforce management and performance optimization tools. This solution allows businesses to capture and store conversations between agents and customers, providing valuable insights into customer interactions. It features robust analytics that enable supervisor... Read more about DVSAnalytics Workforce Optimization

Flixcheck is an advanced digital signature software that enables businesses to securely sign documents online, streamlining the document approval process while ensuring legal compliance. The software offers a user-friendly interface, making it easy to upload, sign, and share documents digitally. Flixcheck supports a variety of file formats, including PDFs and Word documents, and enables multiple s... Read more about Flixcheck