Best Customer Service Software for Small Businesses (Free & Paid)

Social Intents is a versatile live chat and customer engagement software tailored for businesses looking to enhance online interaction. Its core feature is the seamless integration of live chat into websites and email marketing platforms, facilitating real-time communication with customers. Social Intents stands out with its collaborative tools, including chat transfer and team chat capabilities, ... Read more about Social Intents

Textline is a powerful communication software developed to enhance customer service and engagement through text messaging. It's perfect for businesses looking to connect with customers more personally and efficiently. The software excels in facilitating two-way SMS conversations, allowing businesses to respond quickly to customer inquiries, send updates, and gather feedback. Key features include a... Read more about Textline

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way we interact with the world, starting with customer service. As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Read more about Replicant

WhosOn is an innovative customer service software designed to enhance online customer support and improve user engagement for businesses. This platform offers real-time chat functionality, allowing customer service representatives to connect with website visitors instantly and address their queries efficiently. With WhosOn, businesses can track customer interactions, analyze chat histories, and ga... Read more about WhosOn

Kixie PowerCall is an advanced auto dialer software designed to enhance sales productivity and improve customer communication. This platform provides comprehensive tools for managing calls, tracking leads, and automating outreach seamlessly. With its user-friendly interface, sales teams can easily make calls, log interactions, and monitor performance in real-time. Kixie PowerCall features robust a... Read more about Kixie PowerCall

Grasp is a robust customer service software designed to enhance support operations and improve customer engagement for organizations. This platform offers comprehensive tools for managing customer inquiries, tracking support tickets, and streamlining communication. With its intuitive interface, support agents can easily create, assign, and resolve tickets, ensuring that customer issues are address... Read more about Grasp

Keeping.com is a versatile help desk software designed to enhance customer support and streamline ticket management for organizations. The platform provides tools for tracking customer inquiries, managing support tickets, and facilitating communication between support agents and customers. Keeping.com supports customizable workflows, allowing businesses to tailor the software to their specific sup... Read more about Keeping.com

AnswerDash is an innovative customer service software that revolutionizes the way businesses interact with their customers by providing instant, context-sensitive support directly on their websites and applications. It offers a powerful AI-driven knowledge base that delivers accurate answers to customer queries in real-time, reducing the need for live support and enhancing user experience. AnswerD... Read more about AnswerDash

SutiDesk is a comprehensive Help Desk Software designed to streamline customer support and enhance service delivery for businesses of all sizes. This user-friendly platform enables organizations to manage customer inquiries, track support tickets, and monitor service performance from a single interface. With SutiDesk, support teams can categorize and prioritize tickets, ensuring timely resolutions... Read more about SutiDesk

Customerly is an innovative live chat software solution that enhances customer support and engagement for businesses. The platform allows organizations to interact with customers in real time, addressing inquiries and resolving issues efficiently. With its user-friendly interface, Customerly enables support teams to manage multiple conversations simultaneously while tracking customer interactions ... Read more about Customerly

yellow.ai is a cutting-edge chatbot software designed to help businesses automate customer interactions and enhance customer service. The platform offers AI-powered chatbots that can handle a wide range of tasks, from answering frequently asked questions to processing orders and bookings. yellow.ai’s chatbots can be integrated into websites, mobile apps, and messaging platforms, enabling busines... Read more about yellow.ai

Apizee is a customer service software designed to enhance customer support through video and live chat capabilities. This innovative platform allows businesses to provide personalized customer service by offering real-time video calls and instant messaging, improving communication and resolving issues more efficiently. Apizee supports various industries, including retail, healthcare, and technical... Read more about Apizee

Empolis Service Express is a powerful knowledge management software solution designed to help businesses optimize their customer service operations by centralizing and managing knowledge resources. The platform provides a seamless way to organize and distribute knowledge articles, FAQs, manuals, and other support documents to both customers and service agents. Empolis Service Express utilizes arti... Read more about Empolis Service Express

Botmaker is a conversational AI platform designed to help businesses automate customer interactions across various messaging channels, including websites, social media platforms, and mobile apps. By leveraging artificial intelligence and natural language processing (NLP), Botmaker enables businesses to engage with customers in real-time, providing immediate responses to inquiries and resolving com... Read more about Botmaker

Yonyx is a dynamic software tool tailored for enhancing customer support experiences. It specializes in creating interactive and decision-tree-based guides, which help customers navigate through troubleshooting or information-seeking processes with ease. This approach empowers users to solve their problems swiftly and independently, reducing the need for direct support assistance. Yonyx guides can... Read more about Yonyx

Adxstudio Portals is a versatile survey software designed to help organizations create, distribute, and analyze surveys effectively. This powerful platform provides tools for designing customizable surveys, collecting responses, and generating insightful reports, enabling businesses to gather valuable feedback from customers and stakeholders. With features like real-time data analysis, automated n... Read more about Adxstudio Portals

Neocase HR Ready is a unique customer service and support solution designed to lower service costs while enhancing customer satisfaction and service levels. This comprehensive platform integrates Business Process Management (BPM) and Business Intelligence (BI) functionalities, allowing organizations to analyze, create, implement, and monitor workflows effectively. With Neocase, businesses can stre... Read more about Neocase HR Ready

Acctivate Inventory Management is a robust order management software designed to help businesses streamline their inventory and order processes. This software is ideal for companies of all sizes, offering a comprehensive suite of features such as inventory tracking, order fulfillment, and real-time stock updates. Acctivate integrates seamlessly with popular accounting software like QuickBooks, mak... Read more about Acctivate Inventory Management

Hubtype is an advanced live chat software designed to enhance customer support and engagement across various digital channels. This platform enables businesses to connect with their customers in real time, providing instant assistance and information through chatbots and live agents. With Hubtype, users can customize chat widgets, manage multiple conversations simultaneously, and automate response... Read more about Hubtype

MaestroQA is a customer loyalty software solution that helps businesses improve customer satisfaction by providing quality assurance and feedback management tools. Designed for customer service teams, MaestroQA enables companies to monitor interactions, assess performance, and gather insights to improve service quality. The software provides a platform for creating scorecards and evaluating custom... Read more about MaestroQA

Streem is an innovative call center software that integrates augmented reality (AR) to enhance customer support experiences. It allows support agents to see what customers are seeing through their smartphone cameras, enabling real-time visual assistance. Streem improves first-call resolution rates by providing accurate diagnostics and guidance without the need for on-site visits. The platform supp... Read more about Streem

Help Lightning is a next-generation call center software designed to enhance customer service by providing real-time video and screen-sharing capabilities. The platform allows call center agents to communicate with customers via video calls, enabling them to visually assist with troubleshooting, product demonstrations, or technical support. Help Lightning’s interactive features, such as drawing ... Read more about Help Lightning

Scorebuddy is a quality management software designed to help organizations improve customer service and operational performance by monitoring and analyzing call center interactions. The platform offers customizable scorecards, which allow businesses to evaluate agent performance based on key quality metrics. Scorebuddy also provides detailed reporting and analytics to help managers identify trends... Read more about Scorebuddy

Eloquant is a leading contact center software that provides organizations with the tools they need to optimize customer service and improve communication across multiple channels. This powerful platform allows businesses to manage voice, email, chat, and social media interactions from a single interface, ensuring seamless customer support and faster response times. Eloquant’s intelligent routing... Read more about Eloquant

HGS Agent X is a state-of-the-art call center software designed to optimize and enhance the operations of customer service and support teams. It offers a comprehensive suite of tools for managing inbound and outbound calls, tracking customer interactions, and monitoring agent performance, ensuring that call centers operate efficiently and deliver exceptional customer experiences. HGS Agent X’s i... Read more about HGS Agent X