Top Oracle Cloud CX Alternatives & Competitors

Finding the right software for your business can be challenging, and while Oracle Cloud CX is a popular choice, it may not be the perfect fit for everyone. If you're exploring Oracle Cloud CX alternatives, you're in the right place. We’ve compiled a list of the top competitors that offer similar features, pricing, and benefits. Compare the best alternatives to Oracle Cloud CX and discover the ideal solution tailored to your needs.

Oracle Cloud CX is also listed in these categories:

Last Updated: September 06, 2025

Popular Alternative Software

Survicate

Survicate

$99 Per month

CallVU

CallVU

$130 Per year

Freshdesk

Freshdesk

$999 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

All Competitors and Alternatives to Oracle Cloud CX

All-in-One CRM - Marketing, Sales & Support Software

EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities. With EngageBay CRM, you can efficiently manage leads, track customer interactions, and automate marketing campaigns, all... Read more about EngageBay CRM

Free Trial

Available

Pricing Type

$12.74 Per month

Location

United States

Call & Contact Center As A Service (CCaaS) Provider

Five9 is a cloud-based contact center solution tailored for businesses seeking efficient customer service management. It offers features like automatic call distribution, which helps in routing calls to the right agent. The software includes an interactive voice response system, facilitating automated responses and call routing. Five9 also provides omnichannel support, enabling interactions throug... Read more about Five9

Free Trial

NA

Pricing Type

$119 Per month

Location

United States

Everything you need to power your growth in one CRM.

Efficy CRM is a comprehensive software solution designed to streamline customer relationship management for businesses of all sizes. With its user-friendly interface, Efficy CRM simplifies data management, allowing easy access to customer information, interactions, and sales processes. The software excels in contact management, helping teams organize and track their customer relationships efficien... Read more about Efficy CRM

Free Trial

14 Days

Pricing Type

$25 Per month

Location

Belgium

Freshsales is a customer relationship management (CRM) software that caters to businesses of all sizes. It streamlines the sales process by offering lead scoring, email tracking, and sales pipeline management in a single platform. Freshsales provides a 360-degree view of customers, centralizing communication and customer information. It features an AI-based lead scoring system, which prioritizes p... Read more about Freshsales

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

The efficiency of a help desk with the familiarity of email.

Front is a customer communication platform that centralizes email, social media, and other messaging into a single, streamlined inbox. It allows teams to collaborate effectively on customer communications by assigning, sharing, and discussing messages without switching between tools. Front's features include shared inboxes to ensure transparency and prevent duplicated efforts, and personalized inb... Read more about Front

Free Trial

7 Days

Pricing Type

$25 Per month

Location

United States

Customer Service Software for Small to Enterprise Businesses

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to deli... Read more about HubSpot Service Hub

Free Trial

Available

Pricing Type

$800 Per month

Location

United States

Kommo is an advanced lead management software designed to help businesses optimize their sales processes and improve lead conversion rates effectively. This platform offers a comprehensive suite of tools for capturing, tracking, and nurturing leads throughout the sales funnel. With its user-friendly interface, sales teams can easily manage interactions, schedule follow-ups, and analyze lead perfor... Read more about Kommo

Free Trial

Available

Pricing Type

$15 Per user

Location

United States

Simple Customer Support Software for Teams

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

Free Trial

30 Days

Pricing Type

$9 Per month

Location

Slovakia

Method CRM is an innovative customer success software designed to help organizations enhance customer relationships and drive engagement. This platform provides tools for managing customer interactions, tracking support requests, and analyzing customer feedback, ensuring that businesses can optimize their service delivery. With its user-friendly interface, Method CRM allows users to easily access ... Read more about Method CRM

Free Trial

Available

Pricing Type

$25 Per user

Location

Canada

The all-in-one suite of the marketing, sales, service, and commerce tools you need to succeed.

Salesforce Starter is a dynamic customer relationship management (CRM) tool designed for small businesses. It offers a streamlined interface for managing customer interactions. Its user-friendly design simplifies tracking customer activities to ensure no detail is missed. The software boasts efficient contact management. It enables users to store customer information in one place for quick access.... Read more about Salesforce Starter

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Small Business Software & CRM System for Small Business

Thryv is a comprehensive business management platform created for small businesses. It combines essential tools like CRM, marketing automation, and appointment scheduling in one user-friendly interface. With Thryv, businesses can easily manage customer relationships, streamline communication, and boost their online presence. The platform includes features like online booking, allowing clients to s... Read more about Thryv

Free Trial

Available

Pricing Type

$20 Per month

Location

United States

Whisbi is an advanced call center software solution designed to enhance customer engagement and improve operational efficiency for businesses. With its user-friendly interface, Whisbi enables agents to manage calls, track customer interactions, and access real-time analytics effortlessly. The platform supports various communication channels, including voice, video, and chat, ensuring a seamless cu... Read more about Whisbi

Free Trial

NA

Pricing Type

Contact Vendor

Location

Spain

Top-rated Sales CRM Software by Customers

Zoho CRM is a user-friendly software designed to streamline customer relationship management for businesses. It helps companies organize and automate their sales processes, fostering better customer interactions. With Zoho CRM, users can efficiently manage contacts, track leads, and monitor deals in one centralized platform. The software offers customizable dashboards, enabling businesses to tailo... Read more about Zoho CRM

Free Trial

15 Days

Pricing Type

$9.08 Per month

Location

India

All-in-one free platform to manage your team and run your sales

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

Free Trial

15 Days

Pricing Type

$1590 Per month

Location

United States

FAQs About Oracle Cloud CX Alternatives

Some of the best alternatives to Oracle Cloud CX include HubSpot Service Hub, Salesforce Starter, Zoho CRM, Freshsales, Bitrix24, Thryv, Front, Five9, LiveAgent, Creatio CRM, Efficy CRM, EngageBay CRM, Kommo, Whisbi and Method CRM. These alternatives offer similar features, better pricing, and more flexibility depending on your business needs.

There are various reasons why users look for alternatives to Oracle Cloud CX, such as pricing concerns, missing features, better integration options, or improved customer support. Exploring alternative solutions ensures that businesses find the best fit for their specific requirements.

Yes! Depending on the product, you may find:

  • Free Trial options like HubSpot Service Hub, Zoho CRM, Freshsales, Bitrix24, Thryv, Front, LiveAgent, Creatio CRM, Efficy CRM, EngageBay CRM, Kommo and Method CRM (test premium features before subscribing).

These no-cost or low-cost alternatives can be ideal for startups and small businesses with budget constraints, but often come with feature limitations or usage caps. Always check each option’s details to ensure it fits your specific needs.

Small businesses looking for an easy-to-use and cost-effective alternative to Oracle Cloud CX can consider HubSpot Service Hub, Salesforce Starter, Zoho CRM, Freshsales, Bitrix24, Thryv, Front, Five9, LiveAgent, Creatio CRM, Efficy CRM, EngageBay CRM, Kommo, Whisbi and Method CRM. These software options offer affordable pricing, simple setup, and essential business features tailored for growing teams.

Enterprises seeking a robust alternative to Oracle Cloud CX can explore HubSpot Service Hub, Zoho CRM, Freshsales, Bitrix24, Front, Five9, LiveAgent and Efficy CRM. These platforms offer scalability, advanced automation, top-tier security, and enterprise-grade customer support to meet large-scale business needs.

Some of the best cloud-based alternatives to Oracle Cloud CX include HubSpot Service Hub, Salesforce Starter, Zoho CRM, Freshsales, Bitrix24, Thryv, Front, Five9, LiveAgent, Creatio CRM, Efficy CRM, EngageBay CRM, Kommo, Whisbi and Method CRM. These platforms offer seamless remote access, real-time collaboration, automatic updates, and enhanced security for smooth software management.

Yes, most Oracle Cloud CX alternatives provide mobile apps for iOS and Android. Options like HubSpot Service Hub, Salesforce Starter, Zoho CRM, Freshsales, Bitrix24, Thryv, Front, Five9, LiveAgent, Creatio CRM, Efficy CRM, Kommo, Whisbi and Method CRM offer full-featured mobile applications that allow users to manage tasks, track progress, and collaborate on the go.

In conclusion, while Oracle Cloud CX offers a robust suite of customer experience solutions, businesses should also consider alternatives like Five9, Efficy CRM, and Zoho CRM, which cater to diverse needs and budgets. Platforms such as Salesforce Starter and HubSpot Service Hub provide strong integration capabilities, while Freshsales and EngageBay CRM excel in user-friendly interfaces. For those seeking specialized features, LiveAgent and Thryv stand out. Ultimately, the best choice depends on specific business requirements, scalability, and the desired level of customer engagement.