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Call Center Software

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VoxDesk Overview

VoxDesk is a robust call center software designed to help organizations manage their customer service operations and improve communication efficiency. This platform provides a comprehensive suite of tools that enable users to handle inbound and outbound calls, track performance metrics, and optimize agent workflows seamlessly. With VoxDesk, call center managers can easily monitor call volume, agent availability, and service levels in real time, ensuring that customer inquiries are handled promptly and effectively. The software features advanced call routing capabilities, allowing organizations to direct calls to the most appropriate agents based on skills and availability, improving first-contact resolution rates. Additionally, VoxDesk supports integration with CRM systems, enhancing data sharing and customer interactions. The platform’s user-friendly interface promotes ease of use for agents and supervisors, improving overall productivity. By optimizing call center processes, VoxDesk empowers organizations to enhance customer satisfaction, increase operational efficiency, and drive business growth.

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VoxDesk Screenshot & Video

Contact Details

  • Vendor Name 500apps
  • Founded 2019
  • Location United States
  • Employees 501-1000

Support

  • Email Email
  • Phone Phone

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

E-learning, Human Resources, Pharmaceuticals

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VoxDesk Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Progressive Dialer
  • Arrow Icon Power Dialer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Preview Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Campaign Management
  • Arrow Icon Call Scripting
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Call Recording
  • Arrow Icon Call Transfer
  • Arrow Icon Caller ID
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Monitoring
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management

VoxDesk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

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VoxDesk FAQs

VoxDesk is a robust call center software designed to help organizations manage their customer service operations and improve communication efficiency. This platform provides a comprehensive suite of tools that enable users to handle inbound and outbound calls, track performance metrics, and optimize agent workflows seamlessly. With VoxDesk, call center managers can easily monitor call volume, agent availability, and service levels in real time, ensuring that customer inquiries are handled promptly and effectively. The software features advanced call routing capabilities, allowing organizations to direct calls to the most appropriate agents based on skills and availability, improving first-contact resolution rates. Additionally, VoxDesk supports integration with CRM systems, enhancing data sharing and customer interactions. The platform’s user-friendly interface promotes ease of use for agents and supervisors, improving overall productivity. By optimizing call center processes, VoxDesk empowers organizations to enhance customer satisfaction, increase operational efficiency, and drive business growth.

  • No, VoxDesk does not offer a free version.

  • Yes, VoxDesk offers a free trial.

  • No, Credit Card details are not required for the VoxDesk trial.

  • VoxDesk supports the following payment frequencies:

    • Monthly Subscription

  • No, VoxDesk does not offer an API.

  • VoxDesk offers support with the following options:
    • Email , Phone

  • VoxDesk supports the following languages:
    • English

  • Following are the typical users of the VoxDesk:
    • Self-Employed , Small-Business , Midsize-Business

  • VoxDesk supports the following deployment:
    • Cloud Hosted , On-Premise

  • VoxDesk supports the following devices and operating systems:
    • Web-Based , Windows , Linux