English
Computer Software, E-commerce, Information Technology & Services, Manufacturing, Retail, Wholesale
Team Advantage
$17.16 Per Month
Team Premier
$43.06 One-time
3.8
(1 Reviews)Anonymous User
Freelance at Ysd
I’ve been using SurveyMonkey for over a year to collect customer feedback, employee surveys, and market research responses, and overall, it’s been a solid and dependable experience. Right from the start, I appreciated how intuitive and easy-to-use the platform is. Creating surveys is straightforward with a wide variety of question types, pre-built templates, and branching logic that allows for more personalized surveys. One of the features I value most is the real-time analytics. Once responses start coming in, the dashboards update instantly, making it easy to track trends and spot critical feedback. The customization options for branding, themes, and question design are also very handy — I was able to make surveys look professional and aligned with our company’s style without needing any design expertise. Integrations with platforms like Mailchimp, Slack, and HubSpot have streamlined our workflow, allowing survey responses to flow directly into our CRM and team communication channels. Additionally, the mobile-friendly interface allows respondents to complete surveys on any device, which has boosted response rates significantly. However, SurveyMonkey does have some drawbacks. Some advanced features, like detailed reporting and exporting options, are locked behind higher-tier plans, which can make it expensive for smaller teams. The free plan is quite limited in terms of responses and customization. Overall, my experience with SurveyMonkey has been positive and productive. It’s a reliable tool for anyone looking to collect feedback quickly and analyze it effectively. While it may not have every advanced feature, it handles the essentials exceptionally well and is easy to adopt for teams of any size.
Review Date: 21 September, 2025
Ease of Use:
Customer Support:
Features & Functionality:
Overall Experience:
SurveyMonkey offers the following pricing plans & packages:
Team Advantage
$17.16 Per Month
Team Premier
$43.06 One-time
SurveyMonkey supports the following payment frequencies: