Sharpen is a versatile IVR (Interactive Voice Response) software designed to enhance customer service by automating call routing and interactions. The platform provides tools for creating customized call flows, allowing businesses to route calls to the appropriate departments or agents based on customer inputs. Sharpen's IVR system integrates with CRM platforms, enabling businesses to access caller data and deliver personalized experiences. The software also offers self-service options, helping customers resolve issues without speaking to a representative. With robust reporting and analytics features, Sharpen provides insights into call patterns and system performance, helping businesses optimize customer interactions and improve service efficiency. Ideal for call centers and customer service teams, Sharpen helps reduce call handling times and enhance the overall customer experience.
Sharpen
2011
United States
24x7 Support
Performance Metrics
