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Pega Customer Service Overview

Pega Customer Service is an advanced live chat software designed to enhance customer support and streamline communication for businesses of all sizes. This comprehensive platform offers features such as real-time messaging, automated responses, customer profiling, analytics, and integration with CRM systems, providing organizations with the tools needed to deliver exceptional customer service efficiently and effectively. Pega Customer Service’s intuitive interface allows support agents to engage with customers through live chat seamlessly, addressing inquiries, resolving issues, and providing personalized assistance in real-time. The software’s automated response capabilities enable the creation of chatbots and pre-defined responses that handle common questions and tasks, reducing response times and freeing up agents to focus on more complex customer needs. Customer profiling features allow agents to access detailed information about each customer’s history, preferences, and interactions, enabling tailored and proactive support that enhances customer satisfaction and loyalty. Advanced analytics and reporting tools provide valuable insights into chat performance, agent efficiency, and customer behavior, empowering businesses to identify trends, measure support effectiveness, and implement strategic improvements. Additionally, Pega Customer Service integrates seamlessly with popular CRM systems, helpdesk software, and other business applications, ensuring a unified and cohesive workflow across all customer service channels. The platform’s robust security features, including data encryption and compliance with industry standards, ensure that all customer interactions are secure and protected against unauthorized access. With its focus on user-friendliness, scalability, and comprehensive functionality, Pega Customer Service is the ideal solution for organizations seeking to enhance their live chat capabilities, improve customer support efficiency, and deliver a superior customer experience that drives satisfaction and business growth.

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Contact Details

  • Vendor Name Pegasystems
  • Founded 1983
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Insurance, Telecommunications

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Pega Customer Service Features

  • Arrow Icon Email Tracking
  • Arrow Icon Contact Management
  • Arrow Icon Auto-Responders
  • Arrow Icon Signature Management
  • Arrow Icon Spam Blocker
  • Arrow Icon Email Marketing
  • Arrow Icon Customer Segmentation
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Email Monitoring
  • Arrow Icon Chat/Messaging
  • Arrow Icon Routing
  • Arrow Icon Canned Responses
  • Arrow Icon Whitelisting/Blacklisting
  • Arrow Icon Search/Filter
  • Arrow Icon Drag & Drop
  • Arrow Icon Campaign Management
  • Arrow Icon Shared Inboxes
  • Arrow Icon Inbox Management
  • Arrow Icon Response Management
  • Arrow Icon Email Templates
  • Arrow Icon Queue Management
  • Arrow Icon Email Distribution
  • Arrow Icon Collaboration Tools
  • Arrow Icon Prioritization
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Natural Language Processing
  • Arrow Icon Automated Responses
  • Arrow Icon Virtual Assistant
  • Arrow Icon Chatbot
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Query Suggestions
  • Arrow Icon Customer Support
  • Arrow Icon Language Detection
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon Code-free Development
  • Arrow Icon Automated Routing
  • Arrow Icon Augmented Analytics
  • Arrow Icon Transfers/Routing
  • Arrow Icon Lead Qualification
  • Arrow Icon Customizable Branding
  • Arrow Icon Lead Capture
  • Arrow Icon For Sales/Marketing
  • Arrow Icon Contextual Guidance
  • Arrow Icon Live Chat
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon For Developers
  • Arrow Icon Multi-Language
  • Arrow Icon Code-free Development
  • Arrow Icon Speech Synthesis
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Speech Recognition
  • Arrow Icon Intent Recognition
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chatbot
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Onboarding
  • Arrow Icon Collaboration Tools
  • Arrow Icon Health Score
  • Arrow Icon Account Alerts
  • Arrow Icon Account Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Revenue Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Usage Tracking/Analytics
  • Arrow Icon Customer Engagement
  • Arrow Icon Activity Tracking
  • Arrow Icon Task Management
  • Arrow Icon NPS of Customers
  • Arrow Icon File Sharing
  • Arrow Icon Real-Time Chat
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Customizable Branding
  • Arrow Icon Calendar Management
  • Arrow Icon Client Portal
  • Arrow Icon Forms Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Document Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Content Management
  • Arrow Icon SSL Security
  • Arrow Icon Search/Filter
  • Arrow Icon Data Security
  • Arrow Icon Unified Directory
  • Arrow Icon Process Builder
  • Arrow Icon Integration into Third Party Applications
  • Arrow Icon Code-free Development
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Attended Automation
  • Arrow Icon Unattended Automation
  • Arrow Icon Optical Character Recognition
  • Arrow Icon Image Recognition

Pega Customer Service Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

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Pega Customer Service FAQs

Pega Customer Service is an advanced live chat software designed to enhance customer support and streamline communication for businesses of all sizes. This comprehensive platform offers features such as real-time messaging, automated responses, customer profiling, analytics, and integration with CRM systems, providing organizations with the tools needed to deliver exceptional customer service efficiently and effectively. Pega Customer Service’s intuitive interface allows support agents to engage with customers through live chat seamlessly, addressing inquiries, resolving issues, and providing personalized assistance in real-time. The software’s automated response capabilities enable the creation of chatbots and pre-defined responses that handle common questions and tasks, reducing response times and freeing up agents to focus on more complex customer needs. Customer profiling features allow agents to access detailed information about each customer’s history, preferences, and interactions, enabling tailored and proactive support that enhances customer satisfaction and loyalty. Advanced analytics and reporting tools provide valuable insights into chat performance, agent efficiency, and customer behavior, empowering businesses to identify trends, measure support effectiveness, and implement strategic improvements. Additionally, Pega Customer Service integrates seamlessly with popular CRM systems, helpdesk software, and other business applications, ensuring a unified and cohesive workflow across all customer service channels. The platform’s robust security features, including data encryption and compliance with industry standards, ensure that all customer interactions are secure and protected against unauthorized access. With its focus on user-friendliness, scalability, and comprehensive functionality, Pega Customer Service is the ideal solution for organizations seeking to enhance their live chat capabilities, improve customer support efficiency, and deliver a superior customer experience that drives satisfaction and business growth.

  • No, Pega Customer Service does not offer a free version.

  • Yes, Pega Customer Service offers a free trial.

  • No, Credit Card details are not required for the Pega Customer Service trial.

  • No, Pega Customer Service does not offer an API.

  • Pega Customer Service offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Pega Customer Service offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Pega Customer Service supports the following languages:
    • English

  • Following are the typical users of the Pega Customer Service:
    • Self-Employed , Small-Business , Midsize-Business

  • Pega Customer Service supports the following deployment:
    • Cloud Hosted

  • Pega Customer Service supports the following devices and operating systems:
    • Web-Based