Netop Live Guide Chat Overview

Netop Live Guide Chat is an advanced call center software designed to enhance customer communication and support. This platform offers a range of tools for live chat, ticket management, and analytics, ensuring effective customer service operations. With Netop Live Guide Chat, users can easily manage customer inquiries, track interactions, and analyze performance metrics through an intuitive dashboard. The software features automation capabilities, allowing organizations to streamline responses and improve efficiency. Additionally, Netop Live Guide Chat integrates with various CRM systems, enhancing overall customer relationship management. By optimizing call center processes, this software empowers organizations to deliver exceptional customer service.

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Netop Live Guide Chat Screenshot & Video

Contact Details

  • Vendor Name Impero
  • Founded 1981
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Czech, Danish, Dutch, English, French, German, Norwegian, Polish, Portuguese, Spanish, Swedish


Industries

Automotive, Civic & Social Organization, Education Management, Entertainment, Financial Services

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Netop Live Guide Chat Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback

Netop Live Guide Chat Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$9 Per Feature

Netop Live Guide Chat FAQs

Netop Live Guide Chat is an advanced call center software designed to enhance customer communication and support. This platform offers a range of tools for live chat, ticket management, and analytics, ensuring effective customer service operations. With Netop Live Guide Chat, users can easily manage customer inquiries, track interactions, and analyze performance metrics through an intuitive dashboard. The software features automation capabilities, allowing organizations to streamline responses and improve efficiency. Additionally, Netop Live Guide Chat integrates with various CRM systems, enhancing overall customer relationship management. By optimizing call center processes, this software empowers organizations to deliver exceptional customer service.

  • No, Netop Live Guide Chat does not offer a free version.

  • Yes, Netop Live Guide Chat offers a free trial.

  • No, Credit Card details are not required for the Netop Live Guide Chat trial.

  • Netop Live Guide Chat offers the following pricing plans & packages:

    Basic

    $9 Per Feature

  • Netop Live Guide Chat supports the following payment frequencies:

    • Monthly Subscription

  • No, Netop Live Guide Chat does not offer an API.

  • Netop Live Guide Chat offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Netop Live Guide Chat offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Netop Live Guide Chat supports the following languages:
    • Czech , Danish , German , English , French , Dutch , Norwegian , Polish , Portuguese , Spanish , Swedish

  • Following are the typical users of the Netop Live Guide Chat:
    • Self-Employed , Small-Business , Midsize-Business

  • Netop Live Guide Chat supports the following deployment:
    • Cloud Hosted

  • Netop Live Guide Chat supports the following devices and operating systems:
    • Web-Based