Issuetrak logo

Issuetrak Claim

Best Ticketing Software for Help Desks

Why SoftwareWorld Chooses Issuetrak:

“SoftwareWorld likely chose Issuetrak based on positive online user reviews highlighting its robust issue tracking capabilities, user-friendly interface, and excellent customer support. Users appreciate its flexibility in handling various types of issues and its customizable features, which enhance workflow efficiency. The software's reliability and ease of integration with other systems also contribute to its favorable reputation among users.”

Highly Recommended

Issuetrak Overview

Issuetrak is a versatile issue tracking and management software designed to streamline the process of handling customer complaints, support tickets, and internal workflow tasks. Its core functionality includes creating, assigning, and tracking issues with ease. Users can categorize and prioritize tasks, ensuring important issues get addressed promptly. The software also offers customizable forms and fields, allowing businesses to tailor the system to their specific needs. Automated workflows and notifications keep everyone involved up-to-date, enhancing team collaboration. Issuetrak supports detailed reporting and analytics, providing insights into issue resolution performance and trends. Additionally, it includes features for managing asset tracking and compliance requirements. Its user-friendly interface makes it accessible for teams of all sizes, aiming to improve overall efficiency and customer satisfaction.

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Issuetrak Screenshot & Video

Contact Details

  • Vendor Name Issuetrak
  • Founded 1992
  • Location United States
  • Employees 11-50

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Danish, Dutch, English, French, German, Irish, Italian, Portuguese, Spanish


Industries

Aviation & Aerospace, Business Supplies & Equipment, Computer & Network Security, Computer Networking, Computer Software, Construction, Defense & Space, Education Management, Facilities & Services, Government Administration, Higher Education, Hospital & Health Care, Information Technology & Services

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Issuetrak Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Assignment Management
  • Arrow Icon Bug/Issue Capture
  • Arrow Icon Bug Tracking
  • Arrow Icon Project Management
  • Arrow Icon Feedback Management
  • Arrow Icon Real Time Updates
  • Arrow Icon Activity Tracking
  • Arrow Icon Issue Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Task Scheduling
  • Arrow Icon Ticket Management
  • Arrow Icon Progress Tracking
  • Arrow Icon Project Planning
  • Arrow Icon Backlog Management
  • Arrow Icon Status Tracking
  • Arrow Icon Audit Trail
  • Arrow Icon Collaboration Tools
  • Arrow Icon Commenting/Notes
  • Arrow Icon Multiple Projects
  • Arrow Icon Residential Properties
  • Arrow Icon Commercial Properties
  • Arrow Icon Invoice Management
  • Arrow Icon Maintenance Management
  • Arrow Icon Facility Scheduling
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Audit Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Equipment Management
  • Arrow Icon Inspection Management
  • Arrow Icon Incident Management
  • Arrow Icon Calendar Management
  • Arrow Icon Historical Reporting
  • Arrow Icon Vendor Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Document Management
  • Arrow Icon Compliance Management
  • Arrow Icon Fixed Asset Management
  • Arrow Icon Visitor Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Space Management
  • Arrow Icon Work Order Management
  • Arrow Icon Equipment Maintenance
  • Arrow Icon Real Time Notifications
  • Arrow Icon Document Storage
  • Arrow Icon Contract/License Management
  • Arrow Icon Preventive Maintenance
  • Arrow Icon Inventory Management
  • Arrow Icon Multi-Location
  • Arrow Icon Parts Management
  • Arrow Icon Communication Management
  • Arrow Icon Service Request Management
  • Arrow Icon Materials Management
  • Arrow Icon Facility Asset Management
  • Arrow Icon Approval Workflow
  • Arrow Icon Training Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Change Planning
  • Arrow Icon Release Management
  • Arrow Icon Change Tracking
  • Arrow Icon Compliance Management
  • Arrow Icon Prioritization
  • Arrow Icon Contract/License Management
  • Arrow Icon Compliance Tracking
  • Arrow Icon Cost Tracking
  • Arrow Icon Procurement Management
  • Arrow Icon Supplier Management
  • Arrow Icon Configuration Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Maintenance Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Audit Management
  • Arrow Icon Inventory Management
  • Arrow Icon Change Management
  • Arrow Icon Requisition Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Barcode/Ticket Scanning
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Release Management
  • Arrow Icon Contract/License Management
  • Arrow Icon Knowledge Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Self Service Portal
  • Arrow Icon Workflow Management
  • Arrow Icon Service Catalog
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Configuration Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Change Management
  • Arrow Icon Problem Management
  • Arrow Icon Compliance Management
  • Arrow Icon Task Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Resource Allocation & Planning
  • Arrow Icon Service Request Management
  • Arrow Icon Full Text Search
  • Arrow Icon Self Service Portal
  • Arrow Icon SEO Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Feedback Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Rich Text Editor
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Multi-Language
  • Arrow Icon Customizable Templates
  • Arrow Icon Collaboration Tools
  • Arrow Icon User Management
  • Arrow Icon Drag & Drop Editor
  • Arrow Icon Mobile Interface
  • Arrow Icon WYSIWYG Editor
  • Arrow Icon Knowledge Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Approval Process Control
  • Arrow Icon Resource Allocation & Planning
  • Arrow Icon Activity Dashboard
  • Arrow Icon Customizable Templates
  • Arrow Icon Gantt/Timeline View
  • Arrow Icon Mobile Access
  • Arrow Icon Kanban Board
  • Arrow Icon For Nonprofits
  • Arrow Icon Calendar Management
  • Arrow Icon Change Management
  • Arrow Icon Incident Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IT Asset Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Procurement Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Prioritization
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Mobile Access
  • Arrow Icon Support Ticket Management
  • Arrow Icon CMDB
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Problem Management
  • Arrow Icon Customer Support
  • Arrow Icon Analytics
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot
  • Arrow Icon Referral Tracking
  • Arrow Icon Mobile Access
  • Arrow Icon Lead Qualification
  • Arrow Icon Contact Database
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Territory Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Customizable Fields
  • Arrow Icon Calendar/Reminder System
  • Arrow Icon Marketing Automation
  • Arrow Icon Task Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Pipeline Management
  • Arrow Icon Lead Capture
  • Arrow Icon Forecasting
  • Arrow Icon Contact Management
  • Arrow Icon Email Management
  • Arrow Icon Lead Generation
  • Arrow Icon Workflow Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Internal Chat Integration
  • Arrow Icon Segmentation
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Document Storage
  • Arrow Icon Lead Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Data Import/Export
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Automated Responses
  • Arrow Icon Automated Routing
  • Arrow Icon Change Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Configurable Workflow
  • Arrow Icon Customizable Branding
  • Arrow Icon Customizable Fields
  • Arrow Icon Customizable Forms
  • Arrow Icon Customizable Reports
  • Arrow Icon Customizable Templates
  • Arrow Icon Help Desk Management
  • Arrow Icon Incident Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Macros/Templated Responses
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multi-Language
  • Arrow Icon Prioritization
  • Arrow Icon Problem Management
  • Arrow Icon Release Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Self Service Portal
  • Arrow Icon Service Catalog
  • Arrow Icon Service Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Task Management

Issuetrak Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 14 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment

Plans & Packages

Team, Agent-only plan

$26 Per Month

Issuetrak FAQs

Issuetrak is a versatile issue tracking and management software designed to streamline the process of handling customer complaints, support tickets, and internal workflow tasks. Its core functionality includes creating, assigning, and tracking issues with ease. Users can categorize and prioritize tasks, ensuring important issues get addressed promptly. The software also offers customizable forms and fields, allowing businesses to tailor the system to their specific needs. Automated workflows and notifications keep everyone involved up-to-date, enhancing team collaboration. Issuetrak supports detailed reporting and analytics, providing insights into issue resolution performance and trends. Additionally, it includes features for managing asset tracking and compliance requirements. Its user-friendly interface makes it accessible for teams of all sizes, aiming to improve overall efficiency and customer satisfaction.

  • No, Issuetrak does not offer a free version.

  • Yes, Issuetrak offers a free trial.

  • No, Credit Card details are not required for the Issuetrak trial.

  • Issuetrak offers the following pricing plans & packages:

    Team, Agent-only plan

    $26 Per Month

  • Issuetrak supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Issuetrak offers an API.

  • Issuetrak offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Issuetrak offers training with the following options:
    • In-person , Webinar , Documentation

  • Issuetrak supports the following languages:
    • Danish , Dutch , English , French , German , Irish , Italian , Portuguese , Spanish

  • Following are the typical users of the Issuetrak:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Issuetrak supports the following deployment:
    • Cloud Hosted

  • Issuetrak supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux

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