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Contact Cubed Overview

Contact Cubed is a comprehensive call center software designed to optimize communication and improve customer service for organizations. This platform provides a robust set of tools that enable call centers to manage incoming and outgoing calls effectively, ensuring that customer inquiries are handled promptly and professionally. Contact Cubed offers features such as call routing, recording, and analytics, which provide valuable insights into call performance and agent productivity. The software's userfriendly interface allows for easy navigation, making it accessible for agents and managers alike. Additionally, Contact Cubed supports integration with customer relationship management (CRM) systems, enhancing the overall customer experience by providing agents with essential information at their fingertips. By implementing Contact Cubed, businesses can streamline their call center operations, improve customer satisfaction, and increase overall efficiency, ultimately leading to better business outcomes.

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Contact Details

  • Vendor Name Contact Cubed
  • Founded
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Information Services, Information Technology & Services, Outsourcing/Offshoring, Retail, Telecommunications

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Contact Cubed Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Data Security
  • Arrow Icon Natural Language Processing
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Predictive Analytics
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Call Recording
  • Arrow Icon Automatic Transcription
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Center Management
  • Arrow Icon Self-Service Search

Contact Cubed Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$500 Per User

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Contact Cubed FAQs

Contact Cubed is a comprehensive call center software designed to optimize communication and improve customer service for organizations. This platform provides a robust set of tools that enable call centers to manage incoming and outgoing calls effectively, ensuring that customer inquiries are handled promptly and professionally. Contact Cubed offers features such as call routing, recording, and analytics, which provide valuable insights into call performance and agent productivity. The software's userfriendly interface allows for easy navigation, making it accessible for agents and managers alike. Additionally, Contact Cubed supports integration with customer relationship management (CRM) systems, enhancing the overall customer experience by providing agents with essential information at their fingertips. By implementing Contact Cubed, businesses can streamline their call center operations, improve customer satisfaction, and increase overall efficiency, ultimately leading to better business outcomes.

  • No, Contact Cubed does not offer a free version.

  • Yes, Contact Cubed offers a free trial.

  • No, Credit Card details are not required for the Contact Cubed trial.

  • Contact Cubed offers the following pricing plans & packages:

    Basic

    $500 Per User

  • Contact Cubed supports the following payment frequencies:

    • Monthly Subscription

  • No, Contact Cubed does not offer an API.

  • Contact Cubed offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , FAQs/Forum

  • Contact Cubed offers training with the following options:
    • In-person , Live Online

  • Contact Cubed supports the following languages:
    • English

  • Following are the typical users of the Contact Cubed:
    • Self-Employed , Small-Business , Midsize-Business

  • Contact Cubed supports the following deployment:
    • Cloud Hosted

  • Contact Cubed supports the following devices and operating systems:
    • Web-Based