Best IT Service Software for Small Businesses (Free & Paid)

Running a small business comes with unique challenges, including tight budgets and limited resources. That’s why choosing the right it service software can significantly improve your workflow and help you compete more effectively. Here, we feature the top it service software solutions designed for small businesses—offering affordable pricing, user-friendly interfaces, and scalable features that grow alongside your company.
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Last Updated: September 18, 2025

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196 Software

Popular Picks in IT Service Software

BMC Helix ITSM

BMC Helix ITSM

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Freshservice

Freshservice

$15.89 Per month

Jira Service Management

Jira Service Management

$19.04 Per month

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

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List of Top Best IT Service Software for Small Businesses

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EDWARD Suite is a project portfolio management (PPM) software designed to help businesses prioritize, track, and optimize their projects across various departments. The platform includes tools for managing project portfolios, allocating resources, and assessing project risks. EDWARD Suite allows businesses to visualize project timelines, monitor performance against KPIs, and ensure that resources ... Read more about EDWARD Suite

Free Trial

Available

Pricing Type

$20 Per user

Location

France

Hotel Superhero is a state-of-the-art Hospitality Property Management Software designed to streamline the operations of hotels and accommodation providers. It offers a comprehensive platform for managing reservations, guest check-ins and check-outs, housekeeping schedules, and billing processes, ensuring a seamless and efficient workflow. Hotel Superhero features an intuitive interface that allows... Read more about Hotel Superhero

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

smartImager is a versatile IT service software designed to streamline the management of IT assets and enhance operational efficiency within organizations. This powerful platform provides tools for inventory management, software deployment, and remote support, allowing IT teams to maintain control over their technology resources effectively. With smartImager, users can easily track hardware and sof... Read more about smartImager

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Canfigure is a specialized help desk software designed to streamline customer support operations for organizations. This platform provides tools for managing support tickets, tracking customer inquiries, and facilitating communication between support teams and customers. With Canfigure, users can easily categorize and prioritize tickets, ensuring prompt resolution of issues. The software includes ... Read more about Canfigure

Free Trial

Available

Pricing Type

$2000 Per feautre

Location

New Zealand

Aliph is a specialized IT service software designed to help organizations manage their technology support and service delivery efficiently. This platform provides a comprehensive suite of tools for ticketing, issue tracking, and service request management, ensuring that IT teams can respond quickly to user needs. With features such as automated workflows, self-service portals, and detailed reporti... Read more about Aliph

Free Trial

Available

Pricing Type

Contact Vendor

Location

Pakistan

Pegasys Cloud is a comprehensive IT service software that helps organizations streamline and automate their IT service management processes. This platform provides tools for incident tracking, service request management, and problem resolution, ensuring timely and efficient support. Pegasys Cloud’s user-friendly interface enables IT teams to manage workflows, track performance, and monitor servi... Read more about Pegasys Cloud

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Pyla is a task management software designed to help teams organize, prioritize, and track their work efficiently. With Pyla, users can create tasks, set deadlines, assign responsibilities, and monitor progress through a visual dashboard. The software offers collaboration tools such as shared task lists, real-time updates, and comment sections, allowing team members to communicate and stay aligned ... Read more about Pyla

Free Trial

NA

Pricing Type

$3 Per user

Location

France

KCS (Knowledge Contract Solutions) is a comprehensive contract management software designed to help businesses streamline the entire contract lifecycle. From drafting and negotiation to execution and renewal, KCS provides tools to ensure that every aspect of contract management is handled efficiently and accurately. The software enables users to create custom contract templates, automate workflows... Read more about KCS

Free Trial

NA

Pricing Type

Contact Vendor

Location

Germany

Appit is a tour operator software designed to simplify booking, scheduling, and customer management for travel agencies and tour operators. The platform provides tools for handling reservations, managing itineraries, and processing payments, ensuring a seamless booking experience for customers. Appit’s CRM capabilities allow tour operators to track customer preferences, manage communications, an... Read more about Appit

Free Trial

Available

Pricing Type

$0.01 Per one-time

Location

Belgium

Lunixo is an advanced digital signage software solution that helps businesses manage and display content on digital screens across multiple locations. Whether you're running retail stores, corporate offices, airports, or restaurants, Lunixo enables businesses to create dynamic, visually appealing content that engages customers and improves brand visibility. The platform provides an easy-to-use con... Read more about Lunixo

Free Trial

NA

Pricing Type

Contact Vendor

Location

Austria

Tesseron is an IT service management software that helps IT teams deliver efficient support and manage IT assets effectively. The platform provides features for ticketing, incident management, asset tracking, and knowledge base creation, enabling IT departments to respond to user requests quickly and maintain IT infrastructure. Tesseron’s user-friendly dashboard allows IT administrators to prior... Read more about Tesseron

Free Trial

Available

Pricing Type

$24.9 Per user

Location

Germany

BeeCastle is an advanced data analysis software platform designed to help businesses gain valuable insights from their data. With powerful data processing, visualization, and reporting tools, BeeCastle enables organizations to identify trends, uncover patterns, and make data-driven decisions. The software supports integration with multiple data sources such as databases, spreadsheets, and cloud pl... Read more about BeeCastle

Free Trial

Available

Pricing Type

$299 Per month

Location

Australia

Service Transaction Portal is a specialized IT service management software designed to streamline the delivery and management of IT services within organizations. This platform provides comprehensive tools for tracking service requests, managing incidents, and facilitating communication between IT teams and end-users. With the Service Transaction Portal, organizations can automate service request ... Read more about Service Transaction Portal

Free Trial

NA

Pricing Type

$695 Per user

Location

United States

Infradesk is a help desk software designed to streamline customer support operations and improve service delivery. The platform provides tools for ticket management, issue tracking, and automated workflows, allowing support teams to resolve customer queries efficiently. Infradesk’s user-friendly interface includes features like real-time chat, knowledge base integration, and customizable templat... Read more about Infradesk

Free Trial

Available

Pricing Type

$69.9 Per user

Location

Brazil

theSavvySuite is an advanced identity management software designed to streamline and secure the management of digital identities across organizations. The software helps businesses control and manage user access to systems, applications, and sensitive data, ensuring that only authorized users have access to critical resources. With theSavvySuite, organizations can implement Single Sign-On (SSO) fo... Read more about theSavvySuite

Free Trial

NA

Pricing Type

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Location

Germany

ServoDesk is a user-friendly help desk software designed to help businesses efficiently manage customer support and service requests. The platform enables businesses to track and resolve customer issues quickly, improving customer satisfaction and loyalty. ServoDesk includes ticket management features, allowing businesses to categorize, prioritize, and assign support requests to team members. The ... Read more about ServoDesk

Free Trial

Available

Pricing Type

Contact Vendor

Location

United Kingdom

Sabio Virtual is a powerful IT management software designed to optimize and streamline IT operations across enterprises. It provides a centralized platform for managing assets, handling support tickets, and monitoring system performance. The software’s advanced automation features allow IT teams to set up workflows that reduce manual tasks and improve response times. With real-time analytics and... Read more about Sabio Virtual

Free Trial

NA

Pricing Type

$50 Per user

Location

Brazil

SC365 CyberBI SaaS Suite is an all-in-one cybersecurity solution designed to provide businesses with real-time threat detection, monitoring, and incident response capabilities. Built for organizations of all sizes, SC365 CyberBI combines data-driven analytics with advanced machine learning algorithms to detect, prevent, and mitigate cyber threats across networks, endpoints, and cloud environments.... Read more about SC365 CyberBI SaaS Suite

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

IT Communication Assistant is an enterprise content management (ECM) software solution designed to enhance collaboration, communication, and document management within organizations. It provides businesses with a centralized platform to store, organize, and access a wide range of content, including documents, images, and multimedia files. The software enables employees to easily share and collabor... Read more about IT Communication Assistant

Free Trial

Available

Pricing Type

Contact Vendor

Location

Netherlands

TB-IT is a comprehensive IT service software designed to manage and streamline IT support operations for businesses of all sizes. This platform offers tools for ticketing, incident management, and service request handling, ensuring that IT issues are addressed promptly and efficiently. With features like automated workflows, asset management, and real-time reporting, TB-IT enhances the productivit... Read more about TB-IT

Free Trial

NA

Pricing Type

Contact Vendor

Location

France

SICRE is an efficient and reliable billing and invoicing software designed to simplify the billing process for businesses of all sizes. Whether you're a freelancer, small business, or large enterprise, SICRE provides the tools necessary to create and manage professional invoices, track payments, and automate billing tasks. The software supports customizable invoice templates, enabling businesses t... Read more about SICRE

Free Trial

NA

Pricing Type

Contact Vendor

Location

Portugal

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