Best IT Documentation Software for Small Businesses (Free & Paid)

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice

Confluence is a collaborative workspace that helps teams organize and share information efficiently. It's a central hub where you can create, store, and manage documents and notes. The platform allows easy creation of pages and blogs, useful for team updates or project plans. Confluence integrates with Jira, a plus for tracking project progress. It supports real-time editing, making team collabora... Read more about Confluence

Nuclino is a cloud-based team collaboration software that simplifies knowledge sharing and project management. It offers a clean, minimalistic interface for creating and organizing content in a collaborative workspace. Key features include real-time editing and commenting, enabling team members to work together seamlessly. Nuclino supports the creation of visual graphs to display how pages are int... Read more about Nuclino

Device42 is a versatile IT infrastructure management software, tailored to deliver comprehensive insights into complex network environments. It excels in automatic asset discovery, ensuring all devices and software are accurately cataloged. The tool's powerful dependency mapping visualizes connections between components, aiding in effective troubleshooting and planning. With its detailed IP addres... Read more about Device42

The FNT Command Platform is a comprehensive software solution designed to streamline the management of complex IT and telecommunications infrastructure. Its user-friendly interface offers intuitive navigation and visualization of network assets, including servers, switches, and cables, facilitating efficient management and planning. FNT Command Platform provides powerful automation capabilities, e... Read more about FNT Command Platform

Faddom automates the creation and maintenance of IT documentation by continuously generating live, interactive maps of infrastructure. This includes all server connections, application dependencies, and network relationships. It replaces manual Visio diagrams and spreadsheets with accurate, always-updated records, helping IT teams prepare for audits, reduce tribal knowledge risks, and improve tra... Read more about Faddom

M-Files is an innovative document management software designed to transform how businesses handle information. It stands out for its unique metadata-driven approach, which organizes documents based on their content rather than location, making file retrieval exceptionally efficient. The software offers powerful search capabilities, allowing users to find files quickly using keywords. M-Files suppo... Read more about M-Files

IT Glue is a comprehensive IT documentation platform designed to supercharge your MSP (Managed Service Provider) operations. It acts as a centralized repository for storing critical information about your clients' networks, systems, and processes. With IT Glue, you can easily document passwords, configurations, and vendor relationships, ensuring that your team has quick and secure access to essent... Read more about IT Glue

Document360 provides a secure, centralized space to document IT infrastructure, SOPs, and compliance procedures. Teams can collaborate efficiently using real-time updates and detailed version tracking. The built-in AI Writing Agent helps teams generate complete articles from prompts, logically organize documentation, and ensure clarity, helping IT teams maintain consistent, reliable, and up-to-da... Read more about Document360

ProProfs Knowledge Base is an advanced tool developed to simplify complex information management and enhance customer support. Its standout feature is the ease of creating and maintaining a centralized repository of information, ideal for both internal team use and external customer assistance. The software is user-friendly, allowing effortless content creation, organization, and editing. ProProfs... Read more about ProProfs Knowledge Base

Domotz is a versatile network monitoring and management software tailored for both small businesses and large enterprises. Its standout feature is the ability to remotely monitor and manage devices across multiple networks from a single dashboard, streamlining network operations. Domotz shines in its proactive alerts system, notifying administrators of network issues before they escalate. It suppo... Read more about Domotz

USU Knowledge Management is a robust platform designed to streamline the organization, storage, and retrieval of information within businesses. It empowers teams to capture valuable knowledge, promote collaboration, and enhance decision-making processes through intuitive tools for document management, content sharing, and advanced search functionality. With its user-friendly interface, USU Knowled... Read more about USU Knowledge Management

Sunrise ITSM is a comprehensive IT service management (ITSM) software designed to help businesses manage IT operations, improve service delivery, and enhance customer satisfaction. The platform provides tools for incident management, problem resolution, asset tracking, and change management. Sunrise ITSM’s customizable workflows and automation features allow IT teams to streamline service reques... Read more about Sunrise ITSM

ClickHelp is a powerful IT documentation software that enables teams to create, manage, and publish technical content with precision and ease. Designed for documenting complex systems, processes, and software products, ClickHelp supports version control, multi-format publishing, and single-sourcing—making it ideal for IT departments and software companies. Its collaboration tools and analytics ... Read more about ClickHelp

Bit is a versatile document management software that helps businesses securely store, organize, and collaborate on documents in a digital workspace. The platform offers a range of tools to help teams manage files, from document storage and retrieval to sharing and version control. Bit’s intuitive interface allows users to easily upload and categorize documents, ensuring that files are organized ... Read more about Bit

ITBoost is a comprehensive document management software designed for IT businesses to centralize, manage, and organize documents and important business data. It offers a secure and organized system for storing and accessing client documentation, IT infrastructure records, contracts, licenses, and other critical business documents. With ITBoost, teams can easily retrieve important files, share them... Read more about ITBoost

Virima is a sophisticated IT Asset Management (ITAM) Software designed to help organizations efficiently track, manage, and optimize their IT assets throughout their lifecycle, ensuring enhanced operational efficiency, cost savings, and compliance. This comprehensive platform offers a wide range of features, including asset inventory management, lifecycle tracking, software license management, pro... Read more about Virima

NetExplorer Workspace is a powerful cloud storage software designed to streamline file management and enhance collaboration for businesses. This platform provides robust tools for storing, sharing, and organizing digital assets efficiently. With NetExplorer Workspace, users can easily access files from anywhere, collaborate in real-time, and ensure data security seamlessly. The software includes f... Read more about NetExplorer Workspace

NinjaOne is an effective patch management software designed to simplify and automate the process of keeping systems updated and secure. With its user-friendly interface, IT administrators can easily manage patches for various operating systems and applications across their networks. The software automates the identification of missing patches and allows for scheduled deployments, ensuring that dev... Read more about NinjaOne

Passportal is a robust password management software that enhances security for businesses by securely storing and managing passwords. The platform provides users with encrypted storage for sensitive credentials, ensuring easy access while maintaining data protection. With features such as password generation, sharing, and auditing, Passportal simplifies password management for organizations of all... Read more about Passportal

Liongard is a powerful software solution tailored for managed service providers (MSPs) to enhance operational efficiency and improve service delivery. The platform automates documentation and monitoring of client environments, providing MSPs with real-time insights into their managed systems. With features like automated reporting, configuration management, and alerting, Liongard enables service p... Read more about Liongard

Swimm is a knowledge management software solution that helps businesses organize, manage, and share internal knowledge effectively. Designed to be user-friendly and intuitive, Swimm enables teams to create, update, and categorize knowledge articles, documentation, and resources in one centralized platform. The software offers powerful search functionality, making it easy for employees to find the ... Read more about Swimm

SuperOps.ai is an IT management software powered by artificial intelligence, designed to simplify and automate IT operations for managed service providers (MSPs) and IT teams. The platform offers tools for proactive monitoring, incident management, remote support, and automation, helping businesses reduce downtime and improve service delivery. SuperOps.ai integrates with existing IT systems and wo... Read more about SuperOps

Casebase is an innovative idea management software designed to help organizations capture, evaluate, and prioritize ideas from employees and stakeholders. This platform provides tools for brainstorming, collaboration, and feedback collection, ensuring that valuable insights are recognized and acted upon. With features such as customizable idea submission forms, voting mechanisms, and analytics, Ca... Read more about Casebase

Smart Elpis is a powerful IT documentation software designed to streamline the process of creating, managing, and storing technical documents. Whether it's network diagrams, system architectures, or standard operating procedures, Smart Elpis provides a centralized platform for all your IT documentation needs. The software includes features such as customizable templates, version control, and real-... Read more about Smart Elpis

HelpSpace is a user-friendly help desk software designed to streamline customer support and improve response times. The platform offers a robust ticketing system that allows support teams to manage, prioritize, and resolve customer inquiries seamlessly. HelpSpace’s intuitive interface enables agents to categorize and assign tickets, track progress, and provide timely updates to customers. The so... Read more about HelpSpace

IT Portal is a comprehensive document management software designed to help businesses securely store, organize, and manage their critical files and documents. This software offers cloud-based storage solutions that ensure easy access to files from anywhere, with a high level of security to protect sensitive data. IT Portal allows users to categorize documents based on custom tags and folders, maki... Read more about IT Portal

Velory is a robust IT asset management software designed to help businesses track, manage, and optimize their technology assets throughout their lifecycle. From procurement and deployment to maintenance and disposal, Velory enables organizations to maintain full visibility and control over their IT infrastructure. The platform provides tools for categorizing and tagging assets, ensuring that every... Read more about Velory