Best Free Customer Journey Mapping Tools Software

Custellence is an advanced customer engagement software designed to help businesses optimize their customer journey mapping. This platform provides tools for visualizing customer interactions, understanding pain points, and making datadriven improvements to customer service. With Custellence, users can easily create detailed journey maps, collaborate across teams, and analyze customer feedback thr... Read more about Custellence

Adobe Campaign is a comprehensive marketing solution designed for creating, coordinating, and delivering engaging customer experiences across various channels. Its features include email campaign management, allowing users to design and send personalized emails. There's also a multi-channel marketing feature, supporting not just email, but also SMS, direct mail, and more, ensuring a unified brand ... Read more about Adobe Campaign

Microsoft Clarity is a heatmap software designed to help businesses understand how users interact with their websites, providing insights into user behavior, click patterns, and engagement levels. With heatmaps, session recordings, and scroll-tracking features, Microsoft Clarity enables webmasters to visualize and analyze user activity. The platform’s analytics provide valuable information on us... Read more about Microsoft Clarity

Mailchimp is a popular email marketing platform that simplifies communication for businesses. Its user-friendly interface allows users to design engaging email campaigns without the need for advanced technical skills. With customizable templates, businesses can create visually appealing newsletters that resonate with their audience. Mailchimp's automation features streamline marketing efforts by s... Read more about Mailchimp

Mailchimp's All-in-One Marketing Platform is a versatile tool designed for effective digital marketing. It simplifies email campaigns, making them accessible even to beginners. With its intuitive drag-and-drop email builder, users can create visually appealing emails quickly. The platform excels in audience segmentation, allowing targeted messaging based on customer behavior and preferences. Autom... Read more about Mailchimp All-in-One Marketing Platform

Smartlook is an advanced heatmap software that helps businesses understand user behavior on their websites and apps through visual analytics. By tracking clicks, scrolls, and interactions, Smartlook provides insights into how users navigate digital interfaces, helping companies identify pain points and optimize user experience. Its easy-to-use platform includes features for session recording, whic... Read more about Smartlook

Salesforce for Retail is a customer journey mapping tool designed specifically for the retail industry, helping businesses understand and optimize their customers' experiences across various touchpoints. The platform allows retailers to map out the entire customer journey, from awareness and consideration to purchase and post-purchase, providing a comprehensive view of customer interactions. Sales... Read more about Salesforce for Retail

Foursquare Studio is a cutting-edge Geographic Information Systems (GIS) software designed to provide businesses with powerful geospatial analytics and location-based insights. With this platform, companies can map, analyze, and visualize geographic data to make more informed decisions about their operations, marketing strategies, and customer engagement. Foursquare Studio provides advanced featur... Read more about Foursquare Studio

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... Read more about XM for Customer Experience

Zoho PageSense is an advanced heatmap software designed to help organizations analyze user behavior and optimize their websites effectively. This platform offers a userfriendly interface that enables users to visualize how visitors interact with their web pages. Zoho PageSense supports features for heatmap generation, allowing organizations to identify areas of high engagement and areas that need ... Read more about Zoho PageSense

SAS Customer Intelligence 360 is an advanced campaign management software that empowers businesses to plan, execute, and optimize multi-channel marketing campaigns. With SAS Customer Intelligence 360, businesses can create highly targeted and personalized marketing campaigns across various channels, including email, social media, websites, and mobile apps. The software uses sophisticated analytics... Read more about SAS Customer Intelligence 360

Pingdom is a leading website monitoring software designed to ensure that websites are running smoothly and efficiently. This platform offers a suite of tools for monitoring website performance, uptime, and user experience, helping businesses maintain a strong online presence. With its user-friendly interface, Pingdom allows users to track website metrics in real time, providing insights into load ... Read more about Pingdom

Hotjar is an intuitive tool designed to understand online user behavior and website performance. It offers heatmaps, which visually represent where users click, move, and scroll on your site, providing insights into their interactions. Hotjar also features session recordings, showing real user journeys and experiences. This helps identify usability issues and areas for improvement. Surveys and fee... Read more about Hotjar

Matomo is a comprehensive web analytics platform that prioritizes user privacy and data ownership. Unlike other analytics tools, Matomo offers full control over data, ensuring compliance with privacy regulations like GDPR and CCPA. Its customizable dashboard allows users to track key metrics such as website traffic, conversions, and user behavior in real-time. With features like heatmaps and sessi... Read more about Matomo

Miro is a collaborative online platform revolutionizing visual collaboration. Think of it as a virtual whiteboard where teams can brainstorm, plan, and create together, regardless of physical location. Its intuitive interface allows easy drag-and-drop functionality, making it accessible for all team members. With a wide range of templates, you can kickstart projects or customize your own boards fo... Read more about Miro

TCS Customer Intelligence & Insights is an advanced artificial intelligence (AI) software designed to help businesses harness the power of customer data to drive personalized marketing, enhance customer experiences, and optimize business strategies. This AI-powered platform collects and analyzes data from various touchpoints, such as websites, social media, and customer interactions, to generate a... Read more about TCS Customer Intelligence & Insights

Segment is a powerful customer data platform (CDP) that helps businesses collect, unify, and manage customer data from various touchpoints. By centralizing customer data, Segment enables businesses to create a single, cohesive view of their customers, allowing for more personalized marketing and improved customer experiences. The platform integrates with numerous data sources, such as websites, mo... Read more about Segment

Pega Customer Decision Hub is a powerful customer engagement software designed to personalize interactions and optimize customer experiences. Leveraging AI-driven insights, the platform enables businesses to anticipate customer needs and offer relevant recommendations across channels. Pega’s real-time decisioning capabilities help brands deliver timely, contextually relevant interactions, whethe... Read more about Pega Customer Decision Hub

Visual Paradigm is a powerful flowchart software designed to help businesses and professionals visualize processes, workflows, and systems. The platform offers a wide range of diagramming tools, including flowcharts, UML diagrams, BPMN models, and more. Visual Paradigm supports real-time collaboration, enabling teams to work together on diagrams and share insights instantly. The software’s drag-... Read more about Visual Paradigm

GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. GetFeedback integrates seamlessly with Salesforce, enabling u... Read more about GetFeedback

Heap is an advanced data analysis software designed to empower businesses to capture, analyze, and visualize their data with ease and precision. It offers a comprehensive platform for tracking user interactions, events, and behaviors across websites and applications without the need for manual tagging. Heap’s intuitive interface allows users to create custom reports, perform cohort analyses, and... Read more about Heap

Fullstory is a leading Customer Experience Software designed to help businesses understand and enhance user interactions on their digital platforms. It offers a comprehensive suite of tools for session replay, heatmaps, and user journey analysis, enabling organizations to identify pain points and optimize user experiences effectively. Key features include real-time analytics, error detection, and ... Read more about Fullstory

LogRocket is a powerful web application monitoring and debugging tool that stands as a key asset for developers want to enhance user experience. With its session recording and error tracking capabilities, LogRocket allows teams to visualize and understand user interactions, making it easier to identify and resolve issues. This real-time insight into user sessions helps in improving software perfor... Read more about LogRocket

Sprig is an innovative customer experience software designed to help businesses enhance customer engagement and satisfaction by collecting, analyzing, and acting on customer feedback. The platform offers a range of tools to capture real-time insights from surveys, polls, and interviews, providing businesses with a deeper understanding of their customers' needs and expectations. Sprig’s user-frie... Read more about Sprig

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a simple setup, enabling quick deployment of tailored surveys. Key features include real-time feedback collection, which allo... Read more about Delighted

Apteco FastStats is a comprehensive email marketing software solution designed to enhance engagement and optimize campaign performance for businesses. This powerful platform provides essential tools for managing email lists, creating personalized campaigns, and analyzing results effectively. With its user-friendly interface, marketers can easily segment audiences, design visually appealing emails,... Read more about Apteco FastStats

MFour Studio is a cutting-edge market research software that enables businesses to collect and analyze consumer data with ease. The platform provides tools for conducting surveys, focus groups, and other forms of research, helping organizations gather valuable insights about customer preferences, behaviors, and opinions. MFour Studio offers advanced targeting options, allowing users to reach speci... Read more about MFour Studio

LumisXP is a Digital Experience Platform (DXP) that provides organizations with tools to deliver personalized, engaging digital experiences across multiple channels. This software integrates content management, customer insights, and analytics, allowing businesses to understand and respond to user needs effectively. LumisXP’s centralized dashboard enables users to manage website content, social ... Read more about LumisXP