Best Customer Success Software for Small Businesses (Free & Paid)

ChurnZero is a powerful customer success software designed to help organizations reduce churn and enhance customer satisfaction. This comprehensive platform provides tools for monitoring customer health, tracking engagement, and identifying upsell opportunities. With ChurnZero, users can segment their customer base and tailor their strategies to meet specific needs, ensuring a personalized experie... Read more about ChurnZero

ClientSuccess is a dedicated customer success software designed to help organizations enhance customer relationships and drive retention. This comprehensive platform provides tools for managing customer engagement, monitoring account health, and identifying growth opportunities. With ClientSuccess, users can track key metrics, such as customer satisfaction scores and renewal rates, enabling proact... Read more about ClientSuccess

Custify is an innovative customer success software designed to help organizations enhance customer relationships and drive retention. This platform provides tools for managing customer interactions, tracking engagement metrics, and analyzing customer feedback, enabling teams to identify areas for improvement. Users can create customer profiles that aggregate data from various touchpoints, allowing... Read more about Custify

Gainsight CS is a leading customer success software designed to help businesses build strong customer relationships, reduce churn, and drive customer loyalty. The platform offers tools for tracking customer health scores, managing customer interactions, and identifying potential risks, enabling customer success teams to proactively address customer needs. Gainsight CS integrates with customer rela... Read more about Gainsight CS

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Incursu is a customer success platform that helps businesses enhance their customer relationships and drive retention. By offering tools for onboarding, performance tracking, and proactive communication, Incursu ensures that customers derive maximum value from a company's products or services. With its customizable dashboards, businesses can monitor customer health, identify at-risk accounts, and ... Read more about Incursu

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to deli... Read more about HubSpot Service Hub

Salesforce Starter is a dynamic customer relationship management (CRM) tool designed for small businesses. It offers a streamlined interface for managing customer interactions. Its user-friendly design simplifies tracking customer activities to ensure no detail is missed. The software boasts efficient contact management. It enables users to store customer information in one place for quick access.... Read more about Salesforce Starter

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Freshsuccess is a customer success software designed to help businesses manage customer relationships, optimize engagement, and improve retention. The platform provides tools for onboarding, tracking customer health, and managing customer interactions across different channels. Freshsuccess includes features like customer segmentation, activity tracking, and automated workflows, enabling customer ... Read more about Freshsuccess

monday CRM is a highly customizable customer relationship management (CRM) software designed to help businesses manage their sales processes, customer interactions, and workflows in one platform. This intuitive solution empowers teams to track leads, manage contacts, schedule follow-ups, and monitor customer interactions from initial inquiry to post-sales support. With its user-friendly interface,... Read more about monday CRM

Komiko is a powerful Customer Success Software designed to help businesses strengthen their relationships with clients. It utilizes AI to analyze customer data, providing insights that assist in predicting churn, identifying upsell opportunities, and improving engagement strategies. With Komiko, businesses can track customer health, automate workflows, and enhance communication, ensuring a proacti... Read more about Komiko

Zight, formerly known as CloudApp, is a dynamic Video Making Software designed to simplify the creation, editing, and sharing of professional-quality videos for businesses and creative professionals. It offers a comprehensive platform for capturing screen recordings, adding annotations, and editing video content with ease and precision. Key features include intuitive video editing tools, customiza... Read more about Zight (formerly CloudApp)

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

Pega Customer Service is an advanced live chat software designed to enhance customer support and streamline communication for businesses of all sizes. This comprehensive platform offers features such as real-time messaging, automated responses, customer profiling, analytics, and integration with CRM systems, providing organizations with the tools needed to deliver exceptional customer service effi... Read more about Pega Customer Service

Groove is a user-friendly software designed to streamline customer support and make it more efficient. It's perfect for small and medium businesses looking to manage their customer service queries in an organized way. With Groove, you can easily track and respond to customer emails, social media messages, and other inquiries all in one place. This helps in providing prompt and personalized respons... Read more about Groove

Agree&Sign is an advanced contract management software designed to streamline the creation, negotiation, and execution of contracts within organizations. The platform offers comprehensive tools for drafting contracts using customizable templates, automating approval workflows, and securely storing executed agreements. With features such as e-signature integration, version control, and real-time co... Read more about Agree&Sign

Higher Logic Vanilla is a comprehensive community platform designed to foster engagement and collaboration. With a user-friendly interface, Higher Logic Vanilla facilitates seamless communication and interaction among community members. The platform supports discussion forums, enabling users to ask questions, share insights, and connect with peers. Higher Logic Vanilla's gamification features enco... Read more about Higher Logic Vanilla

Front is a customer communication platform that centralizes email, social media, and other messaging into a single, streamlined inbox. It allows teams to collaborate effectively on customer communications by assigning, sharing, and discussing messages without switching between tools. Front's features include shared inboxes to ensure transparency and prevent duplicated efforts, and personalized inb... Read more about Front

Infobip is a powerful email marketing software designed to enhance communication and engagement with customers. The platform allows businesses to create, send, and track personalized email campaigns using customizable templates and a drag-and-drop editor. Infobip offers advanced segmentation tools, enabling marketers to target specific audience groups for more effective messaging. Additionally, th... Read more about Infobip

Mixmax is an innovative inside sales software designed to enhance productivity and streamline communication for sales teams. This platform offers a comprehensive suite of tools that allow users to manage email outreach, schedule meetings, and track engagement with leads effectively. With its user-friendly interface, Mixmax simplifies the process of sending personalized emails and automating follow... Read more about Mixmax

Gainsight Digital Hub is a powerful community software designed to foster engagement and collaboration among customers, employees, and stakeholders. With its userfriendly interface, Gainsight enables organizations to create dynamic online communities where users can share knowledge, ask questions, and provide feedback. The platform offers features for discussion forums, resource libraries, and eve... Read more about Gainsight Digital Hub

LearnUpon is a powerful learning management system designed to facilitate training and development within organizations. With its user-friendly interface, administrators can easily create, manage, and deliver online training courses tailored to various learning styles. The software includes features such as course tracking, assessments, and reporting, enabling organizations to monitor learner prog... Read more about LearnUpon

ProfitWell is a comprehensive business performance management software designed to help companies optimize their financial health and drive sustainable growth. This powerful platform offers a suite of tools for revenue recognition, financial forecasting, budgeting, and performance analytics, enabling businesses to gain deep insights into their financial operations. ProfitWell’s intuitive dashboa... Read more about ProfitWell

SalesDirector.ai is a cuttingedge data entry software solution designed to enhance sales productivity and streamline CRM processes. This innovative tool uses artificial intelligence to automate data entry tasks, allowing sales teams to focus on building relationships and closing deals. With its userfriendly interface, SalesDirector.ai simplifies the process of capturing and managing customer infor... Read more about SalesDirector.ai

Preferred Patron Loyalty is a robust customer loyalty solution tailored for businesses seeking to strengthen customer relationships through rewards and engagement. The platform offers a wide range of features, including custom loyalty programs, points-based rewards, gift cards, and referral incentives. Preferred Patron Loyalty allows businesses to track customer activity, analyze spending patterns... Read more about Preferred Patron Loyalty

AppsForOps Core Apps is a comprehensive Customer Success Software designed to help businesses manage and enhance their customer relationships, ensuring increased satisfaction, retention, and lifetime value. This robust platform offers a wide range of features, including customer onboarding, health scoring, account management, proactive support, and detailed reporting, ensuring that all aspects of ... Read more about AppsForOps Core Apps

Raaft is a customer satisfaction software designed to help businesses monitor and improve their customer service through real-time feedback and analytics. This powerful platform allows companies to collect customer ratings, reviews, and survey responses across multiple touchpoints, providing a comprehensive view of customer satisfaction. Raaft’s intuitive interface enables businesses to create c... Read more about Raaft