Best Customer Communications Management Software for Small Businesses (Free & Paid)

OnePageCRM is a streamlined customer relationship management (CRM) tool designed for simplicity and efficiency, especially for small businesses. Its central feature is the 'Action Stream', a to-do list that prioritizes customer follow-ups, ensuring consistent engagement and lead nurturing. This tool also supports contact management, allowing easy organization and access to customer data. Sales pip... Read more about OnePageCRM

17hats is an innovative, user-friendly software designed for small business owners and freelancers. It simplifies business management by integrating multiple features into one platform. With 17hats, users can effortlessly manage contacts, track projects, and handle invoicing. The software offers seamless bookkeeping functionalities, making financial management a breeze. Its calendar system helps i... Read more about 17hats

Smartsupp is a live chat software designed to enhance customer engagement and support for businesses of various sizes. It allows website visitors to interact directly with customer service teams, offering real-time communication. The platform includes chatbot capabilities, which can automate responses and provide immediate assistance to common customer inquiries. Video recordings of visitor behavi... Read more about Smartsupp

Maropost Marketing Cloud is a versatile digital marketing platform designed to streamline customer engagement across multiple channels. Its standout feature is the integration of email marketing, social media, mobile, and web channels into a single platform, enabling a unified approach to customer communications. The software shines with its advanced automation capabilities, allowing businesses to... Read more about Maropost Marketing Cloud

Moxo is a powerful digital signature software designed to streamline document signing processes for businesses. This platform provides users with tools to create, send, and manage digital documents securely, ensuring that all transactions are efficient and compliant with legal standards. With features for customizable templates, multi-party signing, and real-time tracking, Moxo enhances the signin... Read more about Moxo

Maropost is a sophisticated Email Tracking Software designed to optimize email marketing strategies for businesses. It offers a comprehensive suite of tools for creating, sending, and monitoring email campaigns, ensuring maximum engagement and effectiveness. Maropost’s intuitive interface allows marketers to design visually appealing emails, segment audiences, and automate email sequences based ... Read more about Maropost

TeamSupport Messaging & Live Chat is a customer support software that empowers businesses to provide real-time assistance to customers through live chat, messaging, and chatbot interactions. This software helps improve customer satisfaction by offering an immediate communication channel where users can get answers to their questions or resolve issues without having to wait for email responses or p... Read more about TeamSupport Messaging & Live Chat

Kustomer is a cloud-based customer service platform renowned for its innovative approach to handling customer interactions. Unlike traditional customer support systems that manage queries as separate tickets, Kustomer views and treats all interactions with a customer as part of a single, continuous conversation. This holistic approach ensures a more personalized and context-rich customer experienc... Read more about Kustomer

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. See a demo in action of our customer communications management software at www.gl... Read more about Gladly

Simplify360 is a powerful and user-friendly social media management software that simplifies the complexities of online brand management. With its intuitive interface, it offers a comprehensive suite of tools for monitoring, analyzing, and engaging with your audience across various social media platforms. You can effortlessly track mentions, analyze sentiment, and gather valuable insights to make ... Read more about Simplify360

Kommo is an advanced lead management software designed to help businesses optimize their sales processes and improve lead conversion rates effectively. This platform offers a comprehensive suite of tools for capturing, tracking, and nurturing leads throughout the sales funnel. With its user-friendly interface, sales teams can easily manage interactions, schedule follow-ups, and analyze lead perfor... Read more about Kommo

USU Knowledge Management is a robust platform designed to streamline the organization, storage, and retrieval of information within businesses. It empowers teams to capture valuable knowledge, promote collaboration, and enhance decision-making processes through intuitive tools for document management, content sharing, and advanced search functionality. With its user-friendly interface, USU Knowled... Read more about USU Knowledge Management

inConcert Contact Center is an advanced call center software solution that empowers businesses to manage customer interactions efficiently. It offers a robust suite of features, including multi-channel support for voice, email, and chat, ensuring seamless customer communication across platforms. With its intelligent routing capabilities, inConcert assigns calls to the most qualified agents, enhanc... Read more about inConcert Contact Center

Smith.ai is a comprehensive customer communications management software designed to help businesses streamline and enhance their interactions with customers. It offers a robust platform for managing various communication channels, including phone calls, emails, live chat, and social media interactions. With features such as automated call handling, intelligent routing, and real-time analytics, Smi... Read more about Smith.ai

Covideo is an innovative customer engagement software designed to enhance communication through personalized video messaging. This platform allows users to create and share videos quickly, enabling businesses to connect with customers on a deeper level. Covideo’s intuitive interface makes it easy to record, edit, and send videos via email or social media, making customer outreach more engaging a... Read more about Covideo

SmartInbox is an innovative live chat software that enables businesses to provide real-time customer support and engagement on their websites. With SmartInbox, support teams can respond to customer inquiries instantly, improving customer satisfaction and conversion rates. The platform features automated chatbots, custom greetings, and canned responses, allowing teams to handle multiple queries eff... Read more about SmartInbox

JivoChat is a versatile live chat software that excels in providing a unified platform for customer communication across various channels like chat, email, social media, and phone calls. It's particularly noted for its ability to consolidate all these communications into a single, user-friendly interface, making it extremely convenient for businesses to manage customer interactions. JivoChat's pro... Read more about JivoChat

Roojoom is a robust customer communications management software that helps businesses streamline their interactions with customers through personalized and engaging content. With Roojoom, businesses can create dynamic communication workflows that integrate with their existing CRM systems, ensuring that customers receive relevant and timely messages across multiple channels, including email, SMS, a... Read more about Roojoom

Chaty is an intuitive live chat software that enables businesses to offer real-time customer support through their websites and mobile apps. This software allows businesses to engage with visitors, answer queries, and resolve issues instantly, enhancing the overall customer experience. With Chaty, companies can integrate multiple communication channels, including live chat, WhatsApp, Facebook Mess... Read more about Chaty

Proxistore is a demand-side platform (DSP) software that helps businesses optimize their digital advertising efforts by automating the purchasing of ad inventory. By integrating with multiple advertising networks, Proxistore allows businesses to target specific audiences with highly relevant ads, improving the efficiency of their campaigns. The software leverages machine learning algorithms to ana... Read more about Proxistore

PersonalEffect TransMedia is a customer communications management (CCM) software that enables businesses to create, manage, and distribute personalized communication across multiple channels. Whether it's email, SMS, print, or web, PersonalEffect TransMedia provides an integrated platform for businesses to engage their customers through personalized, consistent, and targeted messages. The software... Read more about PersonalEffect TransMedia

Smart Automation Platform is an advanced Cloud Communication Platform Software designed to automate and streamline communication workflows for businesses of all sizes. It offers a comprehensive suite of tools for managing voice, video, messaging, and conferencing, ensuring seamless and efficient communication across teams and departments. Smart Automation Platform features intuitive interfaces tha... Read more about Smart Automation Platform

Hustle is a dynamic Customer Communications Management (CCM) software designed to streamline and enhance how businesses interact with their customers. It provides a suite of tools for creating, managing, and delivering personalized communications across multiple channels, including email, SMS, and social media. Hustle's platform enables businesses to automate workflows, segment audiences, and anal... Read more about Hustle

SmartIQ is a sophisticated document management software designed to streamline the creation, storage, and retrieval of documents within organizations. With its intuitive interface, users can easily create, edit, and collaborate on documents, enhancing productivity and ensuring that teams work with the most up-to-date information. SmartIQ supports robust version control, enabling users to track cha... Read more about SmartIQ

Brand Embassy is an innovative live chat software designed to enhance customer engagement for businesses. This platform provides comprehensive tools for managing real-time conversations with customers, ensuring that organizations can address inquiries and issues promptly. Users can easily customize chat widgets, integrate them into websites, and monitor chat performance through analytics. Brand Em... Read more about Brand Embassy