Best Chatbot Software for Small Businesses (Free & Paid)

Make Tidio your go-to chatbot software. Set up chatbot automations to resolve issues as they come in. Collect leads, suggest upsells, offload repetitive questions onto a chatbot. Achieve up to a 64% resolution rate with Lyro, Tidio's conversational AI agent for customer service. - Handles up to 64–70% of customer inquiries - Plug-and-play setup (no training or scripts) - Uses your support ... Read more about Tidio

Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connec... Read more about Amazon Connect

Zoho SalesIQ is a sophisticated yet user-friendly software designed to enhance customer engagement and sales effectiveness for businesses. This tool uniquely integrates live chat, visitor tracking, and analytics capabilities, enabling businesses to interact with website visitors in real-time. With Zoho SalesIQ, companies can identify high-potential leads based on visitor behavior and history, prov... Read more about Zoho SalesIQ

Drift is a prominent conversational marketing platform that revolutionizes the way businesses interact with their customers. At its core, Drift has a live chat feature, which enables real-time communication with website visitors, facilitating immediate engagement and support. Drift's powerful AI-driven chatbots are a standout feature, capable of automating conversations, qualifying leads, and even... Read more about Drift

Oracle Fusion Cloud HCM is a comprehensive human resource management software designed to streamline HR processes and enhance employee engagement. This cloud-based platform offers a wide range of features, including talent acquisition, performance management, and workforce planning, enabling organizations to manage their human capital effectively. With its user-friendly interface, HR professionals... Read more about Oracle Fusion Cloud HCM

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

Heyday is a cutting-edge Conversational AI Platform Software designed to enhance customer engagement, support, and satisfaction through intelligent, real-time interactions. This comprehensive platform offers a wide range of features, including natural language processing, chatbot creation, multi-channel support, and advanced analytics, ensuring that businesses can effectively manage and optimize t... Read more about Heyday

Chatfuel is a powerful live chat software designed to enhance customer support and engagement for businesses of all sizes. It offers a comprehensive platform for real-time communication between businesses and their customers, ensuring prompt and personalized assistance. Chatfuel features customizable chat widgets, automated greetings, and proactive chat triggers, enabling businesses to engage webs... Read more about Chatfuel

SAP Conversational AI is a leading conversational AI platform designed to help businesses build and deploy intelligent chatbots and virtual assistants that enhance customer and employee experiences. The platform enables organizations to automate interactions across a wide range of channels, including websites, messaging apps, and voice assistants, allowing them to provide instant, 24/7 support. Wi... Read more about SAP Conversational AI

Amazon Lex is an artificial intelligence software designed to help businesses build conversational interfaces using natural language processing (NLP) and automatic speech recognition (ASR). The platform enables developers to create chatbots, virtual assistants, and voice-enabled applications that can understand and respond to user input in real-time. Amazon Lex integrates seamlessly with other AWS... Read more about Amazon Lex

Zendesk Sunshine is a dynamic and flexible customer service platform that brings together live chat, messaging, and customer relationship management (CRM) features into a single solution. It’s designed to provide businesses with an agile way to interact with customers in real time, offering seamless chat conversations, instant support, and automated responses. Zendesk Sunshine integrates with a ... Read more about Zendesk Sunshine

watsonx Assistant is an innovative chatbot software designed to enhance customer engagement through intelligent virtual assistants. This platform leverages advanced natural language processing (NLP) and machine learning algorithms to understand and respond to user inquiries in real time. With watsonx Assistant, organizations can deploy customizable chatbots capable of handling a wide range of task... Read more about watsonx Assistant

Khoros Flow is a powerful chatbot software designed to streamline customer interactions and improve engagement through automated messaging. This platform enables businesses to create intelligent chatbots that can assist customers with inquiries, provide product recommendations, and facilitate support requests 24/7. With Khoros Flow, organizations can easily design conversational flows that enhance... Read more about Khoros Flow

Machine Learning on AWS is a powerful speech recognition software designed to help businesses harness the power of artificial intelligence (AI) for transcribing and understanding spoken language. This platform leverages AWS’s machine learning capabilities to process audio and convert it into text with high accuracy, even in noisy environments. The software supports multiple languages and accents... Read more about Machine Learning on AWS

Microsoft Copilot Studio is a conversational AI platform designed to help businesses build, deploy, and manage intelligent chatbots and virtual assistants. The platform offers advanced natural language processing (NLP) capabilities, allowing businesses to create AI-driven assistants that can understand and respond to user inquiries in a human-like manner. Microsoft Copilot Studio includes features... Read more about Microsoft Copilot Studio

SAP Business Technology Platform (BTP) is a powerful low-code development platform that allows businesses to build, deploy, and manage applications with minimal coding. Designed for both technical and non-technical users, SAP BTP simplifies the app development process, enabling organizations to create custom applications, automate workflows, and integrate systems without the need for extensive pro... Read more about SAP BTP

SAS Visual Analytics is a powerful statistical analysis software that provides businesses with deep insights into their data through intuitive visualizations and advanced analytics. The platform allows users to quickly explore, analyze, and visualize complex datasets, enabling them to make informed decisions faster. With SAS Visual Analytics, businesses can perform tasks such as data mining, predi... Read more about SAS Visual Analytics

Virtual Agent is a cutting-edge Virtual Assistant Software designed to enhance customer engagement and support through intelligent and interactive virtual assistants. It offers a comprehensive platform for creating, deploying, and managing virtual agents that can handle a wide range of customer inquiries and tasks, ensuring efficient and personalized interactions. Virtual Agent features an intuiti... Read more about Virtual Agent

CHORDSHIP is a chatbot software designed to improve customer engagement and automate communication processes. With its AI-powered capabilities, CHORDSHIP allows businesses to create intelligent chatbots that can handle customer inquiries, process orders, and provide support without human intervention. The software supports a wide range of communication channels, including websites, social media, a... Read more about CHORDSHIP

WisTalk is a cutting-edge chatbot software designed to enhance customer interaction by automating communication through AI-powered chatbots. It offers businesses the ability to create intelligent, responsive bots that can answer customer inquiries, provide assistance, and even process transactions 24/7 across multiple platforms like websites, mobile apps, and social media. WisTalk’s natural lang... Read more about WisTalk

SAS Viya is a comprehensive data catalog software designed to help organizations manage, organize, and access their data more effectively. The platform enables businesses to create a centralized repository of data assets, making it easier to search, catalog, and retrieve information from various sources. SAS Viya integrates with big data platforms, cloud services, and data lakes, providing users w... Read more about SAS Viya

Llama 2 is a cutting-edge generative AI software platform designed to enhance creativity and automate content generation across various industries. Leveraging advanced machine learning models, Llama 2 is capable of creating human-like text, generating ideas, and even assisting with coding tasks. Whether you're a marketer looking to automate blog writing or a developer in need of code snippets, Lla... Read more about Llama 2

ChatSpot is a dynamic chatbot software that helps businesses automate customer support, enhance user engagement, and streamline communication on websites or messaging platforms. Designed to be highly customizable, ChatSpot allows businesses to build chatbots that fit their unique customer service needs. Whether you need to answer frequently asked questions, provide product recommendations, or assi... Read more about ChatSpot

Chatbit is an AI-powered chatbot software that enables businesses to automate customer interactions across various platforms, including websites, mobile apps, and social media channels. The platform leverages natural language processing (NLP) and machine learning to understand customer inquiries and provide accurate, context-aware responses. Chatbit can handle a wide range of tasks, from answering... Read more about Chatbit

Zoom Virtual Agent is an AI-powered chatbot software designed to help businesses automate customer interactions, enhance user engagement, and improve customer service experiences. Integrated with Zoom's popular video conferencing platform, Zoom Virtual Agent offers conversational AI capabilities to handle routine customer queries, appointment scheduling, product inquiries, and troubleshooting. The... Read more about Zoom Virtual Agent

Cogmo Attend is an innovative conversational AI platform designed to enhance customer engagement through intelligent chatbots and virtual assistants. This software leverages advanced natural language processing (NLP) and machine learning algorithms to understand user inquiries and provide accurate, context-aware responses in real time. With Cogmo Attend, businesses can deploy customizable chatbots... Read more about Cogmo Attend

Zeals is an AI-powered chatbot software that helps businesses engage with customers, automate interactions, and enhance user experience through intelligent chatbots. Designed for websites, mobile apps, and social media platforms, Zeals enables businesses to provide instant, 24/7 customer support and respond to inquiries in real-time. The software utilizes natural language processing (NLP) and mach... Read more about Zeals

AI-FAQ Bots is an advanced AI-powered solution designed to enhance customer service by automating responses to frequently asked questions. This software uses natural language processing (NLP) to understand customer queries and provide instant, accurate answers, reducing the workload on support teams. AI-FAQ Bots is easy to integrate with websites, mobile applications, and messaging platforms, offe... Read more about AI-FAQ bots