An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management. CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them. To know about the best Online CRM Software that is currently ruling the market, consider the list of the top Online CRM Software mentioned below, coined together by SoftwareWorld.
List of Most Popular Online CRM Software
- HubSpot CRM
- FreeAgent CRM
- Freshworks CRM
- Salesforce Sales Cloud
- Zoho CRM
- Teamgate CRM
- Really Simple Systems CRM
- Agile CRM
- Yetiforce CRM
- Vtiger CRM
- SeoToaster CRM
» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.
Best Online CRM Software With Ratings & Reviews
1. Pipedrive– Designed to keep you selling
About Pipedrive: Pipedrive is a CRM and sales pipeline management tool for small and medium sized sales teams. It’s built hand-in-hand by hardcore salespeople and ex-Skypers. Pipedrive organizes leads in a way you’ll always have a great overview of sales, and makes you focus on the important deals first. When firing up Pipedrive, you’ll always land on a single, streamlined view of your sales process. It gives clarity, and gets your team on the same page. Your emails, calls, and progress are tracked automatically. Pipedrive clears the way, so you can focus on doing what you do best. Because the pipeline is your starting point, Pipedrive keeps your actions on-point not off-target and your goals realistic not idealistic.
Pipedrive CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“Pipedrive has been invaluable in helping us keep our clients happy. It’s a really intuitive tool that’s easy to use and quick to master. Perhaps the most useful feature for us is the flexibility and level of integrations it has. It’s not just our CRM, it’s part of our whole sales and account management process, so the ability to talk with the other tools we use is critical.” – Guy Thornton
501 – 1000
Yes, get a free trial
2. HubSpot CRM – Best CRM for Growing businesses
About HubSpot CRM : HubSpot is a celebrated name in the internet marketing world and the company is famous for its inbound marketing and sales software. HubSpot CRM is the free CRM solution for small businesses. The user can effortlessly organize leads and customers through this software. It’s a best online CRM option where business managers or owners can view entire sales funnel with the help of visual dashboard. HubSpot online CRM easily tracks all the customer interactions.
HubSpot Online CRM Features : Cataloging / Categorization, Email Response Control, Live Chat, Performance Metrics, Search, Self Service Portal
“We work all more aligned, we do not lose any information on the customer, we can trace the history of the various points of cotnatto that a customer or a prospect has had with the different departments, we simplify the life and work becomes less stressful with this tool.” – Giovanni F.
1001 – 5000
Not provided by vendor
Yes, get a free trial
3. FreeAgent CRM– Work’s better for sales, marketing, support, projects, and more
About FreeAgent CRM: FreeAgent is a cloud-based CRM software platform that fosters optimization of marketing, sales, project management, customer success, and much more. It helps bring together everything in one place, making collaboration between different teams significantly seamless. It is a flexible and customizable solution with an easy to use interface that can work well with top third-party business tools. FreeAgent not only helps organize and prioritize through cards, boards and lists but also track processes, improving overall business performance. It makes customer interactions a hassle-free experience.
FreeAgent CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“That’s a big difference we see with FreeAgent vs other CRM’s — we use FreeAgent for everything; from managing our highest revenue customer down to keeping our meeting minutes from our team meetings. Now, anytime we find ourselves working in spreadsheets, our first thought is ‘Can we do this in FreeAgent instead?’ And most of the time the answer is yes.” – Ivan Plavec
51 – 200
Yes, get a free trial
4. Freshworks CRM– Best CRM for SMBs with basic needs
About Freshworks CRM: Freshsales is a freshworks online CRM software where the user can use AI-based lead scoring. Freshsales offers different types of online CRM features like built-in phone, built-in email, and search feature for the best leads, conversation tracking, and pipeline sales management. The user can find clean UI through this software and it’s really easy to integrate with other software. The user can see all the activities and perform multiple actions in one place.
Freshworks CRM Features : Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Self Service Portal
“With Freshsales reporting features, we’ve cut down the time taken to generate reports by 60%. Using the sales CRM, we’re able to generate reports anytime and summarize information 10X faster than before. This has immensely improved our productivity.” – Erica Mannherz
501 – 1000
Yes, get a free trial
5. Salesforce Sales Cloud – Best CRM for Growing Businesses
About Salesforce Sales Cloud : Salesforce Sales Cloud helps you close deals faster from anywhere, anytime. Start selling faster & smarter on the world’s #1 CRM. Salesforce helps businesses of all sizes accelerate sales, automate tasks and make smarter decisions so you can grow your business faster. Salesforce CRM offers: Lead & Contact Management, Sales Opportunity Management, Workflow Rules & Automation, Customizable Reports & Dashboards, Mobile Application, and much more.
Salesforce Sales Cloud Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“Evolving our business to provide an end-to-end service for customers takes a lot of technology, a lot of operational rigor, and a lot of customer service. Salesforce brings automation and scaled technology to our workforce, so they can work with our customers better.” – Jeremy Wacksman
6. Zoho CRM – Best for scaling up a business
About Zoho CRM : Zoho is a leading company trusted by more than 40 million users globally. The company offers a powerful suite of software for businesses. Zoho Customer Relationship Management (CRM) software offers the exclusive ways to close more deals for your business. It’s a multichannel CRM where you can easily interact with your customers through email, live chat, social media and on call. You can also integrate the CRM with third-party software and analyze your performance metrics.
Zoho Online CRM Features : Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search
“There is so much flexibility and customization possible, you are mostly limited by your ability to use them all. It has given our sales managers much better tools to manage their leads and accounts, and given management visibility to everything that is happening.” – David K.
Yes, get a free trial
7. vcita – Build a business you’re proud of.
About vcita: vcita is a small business management app designed to address the day-to-day needs of small business owners, allowing them to remain competitive and succeed in a digital-first environment. Our digital tools help busy solopreneurs and small teams automate time-consuming admin tasks like scheduling, payment collection, and marketing campaigns, so they can focus on creating great client experiences and grow their business.
vcita CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“With Vcita, I feel like a pro. It’s been so easy for me to master. All the way from the desktop version to the mobile app! It’s given me the confidence I need to manage my business.” – Jackie Alves
50 – 200
Yes, get a free trial
8. OnePageCRM – #1 action-focused CRM for small businesses
About OnePageCRM: OnePageCRM is famous for its action-focused setup. It’s a CRM system that turns an idle database into an actionable to-do list. In OnePageCRM, every contact has a task assigned next to it: users set a task, work on it, cross it out, and decide on the next one. With this action-focused approach, no lead, prospect, or client slips under the radar. OnePageCRM’s unique Next Action sales method is designed to help small businesses grow faster and more efficiently.
OnePageCRM CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“Probably the best CRM available for ease of use and, more importantly, ROI. The idea of being accountable for the next action with a prospect makes all the difference. All other systems I have tried depend on the operator. OnePageCRM makes you take the next step automatically, even if that next step is to close the process.” – Steve E.
11 – 50
Yes, get a free trial
9. ConvergeHub – Customer Lifecycle Management CRM
About ConvergeHub: ConvergeHub is an enterprise-grade CRM, with Sales, Marketing, Support and Billing, for managing all customer related activities from one unified platform. It is a high-horsepower business-growth platform built for small and mid-size businesses. You can use ConvergeHub to accomplish all customer related activities through every stage of the customer lifecycle. Use it to attract leads, send campaigns, nurture prospects, close sales, answer support tickets, generate contracts, store documents, manage products or services, send quotations, create invoices, and more. ConvergeHub’s powerful customization and automation features let you configure and automate your own business processes and skyrocket productivity.
ConvergeHub CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“Сonvergehub has all functions for CRM that sales CRM should have. Zapier integration allows to connect it with anything. I like also in this crm: Sales pipeline, Great dashboards, Automations, Twilio integration.” – Danil V.
50 – 200
Yes, get a free trial
10. Copper – (formerly ProsperWorks) The only CRM recommended for Google
About Copper : Copper is leading online CRM software for those who really love Google. The user can find Copper & G Suite together with this platform. You don’t need to put manual data entry, Copper automates the system. The user can find all the customer interactions, accounts, deals, and much more at one place. It’s recommended online CRM (Customer Relationship Management) software by Google. Copper is a formerly known as a ProsperWorks.
Copper Online CRM Features : Cataloging / Categorization, Customer Support Tracking, Email Response Control, Performance Metrics, Search, Self Service Portal
“My company has been using Copper for over a year and we love it. Being able to customize it to meet each business needs is amazing and has made this product fit our business like a glove. We also like that the reports are fast and you can easily manage users permissions. The Copper support team are excellent.” – Peter D.
201 – 500
11. Flowlu – Online CRM for Small Businesses
About Flowlu: Flowlu is an online, all-in-one software for business management. It provides tools for project and task management, pipeline automation, client base management, invoicing and estimating, cash flow forecasting, knowledge sharing and mind mapping, team collaboration, issue tracking, client portal. Organize your entire workflow and grow your business in ways that it couldn’t before.
Flowlu Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“I tried Flowlu after trying many CRM cum project management software and this online software is truly amazing. It is packed with tonnes of features, simple to use, highly customizable, and more importantly, highly affordable.” – Musthafa A.
Cloud Solutions Global FZCO
United Arab Emirates
11 – 50
12. Salesflare– Intelligent CRM for small business selling B2B
About Salesflare: If your sales team doesn’t like filling out a CRM, Salesflare is your best option. It’s the only CRM we know that is built from the ground up to automate and eliminate the data input we all hate. That means it will work and keep working regardless of the discipline of your team. On top of this, it’s lauded for its ease of use and ease of setup, it’s extremely affordable, integrates deeply into Google Workspace (Gmail) and Office 365 (Outlook), and offers some of the best support around.
Salesflare Online CRM Features : Email Response Control, Performance Metrics, Search, Cataloging / Categorization
“If you want an intuitive, automated, and intelligent sales CRM, I have seen nothing that comes close to Salesflare.” – Colin Lernell
2 – 10
Yes, get a free trial
13. Creatio – Boost marketing, sales and service performance!
About Creatio: Creatio is award-winning online CRM software where the user can easily accelerate marketing, sales, and customer support services. The user can find agile business process management through this software. The software also offers collaboration tools, lead management feature, quality management, document flow automation feature, case management, service catalog, knowledge management, and mobile CRM feature to the users. The user can easily analyze the performance through analytics feature.
Creatio CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“We had to make our business grow faster and the best scenario for us was to adopt a customer-centric strategy, get rid of internal silos and enable information sharing across divisions. Creatio, thanks to its ease of use, was the right corner stone to put in place such a strategy.” – Stefano Magliole
501 – 1000
Yes, get a free trial
14. Teamgate CRM – Simply smart sales CRM with strength to power your success
About Teamgate CRM: Teamgate is the complete customer relationship management software, designed to guide you through the entire sales process, from lead capture to customer success management. Using integrations such as; MailChimp, Freshdesk, Google Drive, OpenStreetMap, and Intercom, manage every segment of your sales pipeline in a time-saving, and methodical manner. Plus, with insightful analysis and reports, plan wisely for the future.
Teamgate CRM Features: Cataloging / Categorization, Email Response Control, Performance metrics
“Teamgate’s modern but simplistic interface, along with constant implementation of new features, were just a few of the reasons why the CRM software beat all competition. Thanks to Teamgate BSH now has a clearer perspective and a greater understanding of its overall business strategy.” – Peter Maripuu
11 – 50
15. Really Simple Systems CRM – The Small Powerful CRM
About Really Simple Systems CRM : Really Simple Systems CRM is designed for small and mid-sized businesses wanting a simple, easy to use online CRM for sales, support and marketing. The cloud-hosted CRM model is great for companies with multiple locations and a remote workforce. With over 18,000 customers, it is one of the world’s largest providers of Cloud CRM systems, with offices in the UK and Australia and customers globally.
Really Simple Systems CRM Features : Cataloging / Categorization, Customer Support Tracking, Knowledge Management, Performance Metrics, Self Service Portal, Customer Service Analytics, Email Response Control, Live Chat, Search
“By far the best part about Really Simple Systems is the team – they’re very focused on helping us with what we want and looking at creative ways to get the job done.” – Matt Jessop
Really Simple Systems
11 – 50
16. Agile CRM – Sales and marketing CRM for growing businesses
About Agile CRM : Agile CRM is All-in-one online CRM software where you can find all the customer relationship management features for your business. It’s easy to use cloud-based CRM software and you can access it through any device from anywhere. Agile CRM offers contact management, deal management, telephony features, appointment scheduling, and project management for the sales department. Marketing automation feature, email marketing, mobile marketing, and social suite are helpful features for marketing.
Agile Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“Agile is a pretty comprensive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I’ve found the customer service incredibly responsive.” – Luke Vincent
51 – 200
Yes, get a free trial
17. Yetiforce CRM – The most innovative free CRM system
About Yetiforce CRM: YetiForce is award-winning open source CRM software. It is a multichannel system that can be easily tailored to any needs of a company. It is equipped with over 80 user modules and 80 admin tools, however, it can also be integrated with third-party libraries to become an even more powerful solution. YetiForce is the best and free alternative to common and expensive CRM systems.
Yetiforce CRM Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Search, Self Service Portal
“An awesome CRM and its opensource and free ! The most complete CRM system with many built-in features. YetiForce offers far more customization than I ever thought and it is pretty easy to adjust the system once you figure it out.” – Benjamin B.
YetiForce Sp. z o.o.
18. SutiCRM – CRM Software for SMBs
About SutiCRM : SutiCRM helps organizations manage customer data and interactions, automates marketing, sales, and customer service activities. The CRM software provides a complete view of what customers want and easily integrates with your existing applications to combine all business data. It also improves supplier and partner relationships.
SutiCRM Online CRM Features : Cataloging / Categorization, Customer Support Tracking, Email Response Control, Knowledge Management, Performance Metrics, Search, Self Service Portal
“Cost effective and flexible solution’ A solution that is easy to implement, increases efficiency and expense visibility. Extremely responsive and customer service oriented. Eliminates redundancy by simplifying the overall submission process.” – Dan ONeal
201 – 500
19. amoCRM – Lead & Sales Management for SMBs
About amoCRM : amoCRM is a salient Online CRM software for the business teams. The software offers a user-centric pipeline management feature where the user can easily analyze their performance. It’s a cloud-based CRM system offers different messaging features to boost sales and revenues. The user can also find email response feature to manage their customers through this software. You can even track customer support through amoCRM and take the data-driven decision.
amoCRM Online CRM Features : Cataloging / Categorization, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“Our company trialed several applications for CRM management programme. amoCRM has been our chosen application due to its friendly and relevant user interface and functionality, creating a perfect solution for our sales team.” – P.Farrey
51 – 200
Yes, get a free trial
20. InStream – Sales, contact management & relationship automation tool
About InStream : InStream is the best alternative to common CRM. This online CRM Software is a helpful way where the user can collect valuable information about customers. The software also offers the best feature where the user can comfortably communicate with the right people in real time. The user can convert their leads into a strong relationship through this software. Social media customer conversation is also a fruitful feature of the Instream.
InStream Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Search
“CRM systems are only as good as their usability for sales people. InStream allows you to manage all your sales communications from their intuitive dashboard, making your sales team even more efficient” – Mick Griffin
02 – 10
21. Vtiger CRM – All-in-one CRM for small businesses
About Vtiger CRM : Vtiger specializes in cloud based CRM and Help Desk software. We help businesses excel in customer engagement across marketing, sales and support. We have 3000+ paying customers across the globe and our community edition has over 5M downloads to date. We have been consistently recognized as a high performer and leader by destination CRM, Software Advice and G2Crowd. While our focus is SMBs, we do have large teams and enterprises running their sales and help desk operations on Vtiger.
Vtiger Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“Better understanding fo client needs and a more indepth knowledge of the stages in where an oportunity sits, i find very useful the cases module it help us to keep track of incidents regarding our customers. Easy to Use, intuitive and not much traininig needed.
Easy to customize to your needs.
” – Miguel N.
51 – 200
$10.00 Per Year
22. Bitrix24 – Free collaboration, communication & management tool suite
About Bitrix24 : Bitrix24 is a Online CRM software for small and medium-sized businesses designed for effective collaboration, communication, social networking, and knowledge management. It provides continuity of moving data from network silos to local drives and finally to a centralized repository. It is also a collaboration software with complete tools for management, collaboration, and communication, making it easier to generate more leads in the process and finally more sales growth.
Bitrix24 Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Self Service Portal
“Bitrix24 consist of lots of features and modules that can be switched on or off as needed which is huge plus because it makes it really easy to manage your projects while keeping software simple – Implementation and learning of the software is very easy and that’s what our staff loved about it.” – Irfan A.
51 – 200
23. Firmao – Manage Company Online
About Firmao: Firmao is an online CRM software. Our technical support receives the highest ratings in the rankings every year. The modular structure of Firmao allows for an easier adaptation to specific needs than in the case of competing programs (CRM Comparison: Bitrix24, Hubspot, Pipedrive, Salesforce, Zoho). Thanks to the implementation of the CRM Firmao software, you will create a customer database that allows you to shorten the time of customer acquisition, increase conversion at every stage of the sales process, as well as efficiently and comprehensively serve regular customers. Firmao helps to manage the work of the sales department, both in terms of the sales funnel, and acts as a contact center for regular customers of the company.
Firmao Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“The best CRM on the market. A program that has helped me improve not only my customer relationship management but also my business. It is a simple and very functional program.” – Michael K.
11 – 50
24. SeoToaster CRM – CRM Software for Small Business with Landing Page Builder
About SeoToaster CRM: SeoSamba helps franchises, small businesses, etailers and enterprises build, manage and optimize websites for top search engine performance. Our hybrid open source marketing framework is uniquely suited for large scale multi-sites search engine optimization execution, and our affordable pricing ensures a rapid ROI. SeoSamba provides: An All-in-One marketing automation software, A Customer Relationship Management Software, and An Open-Source CMS + Shopping Cart.
SeoToaster Online CRM Features: Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal
“I am pleased with our decision to move forward with SeoSamba and look forward to our continued relationship. Every aspect of the software is scalable to our present and future digital marketing goals. It’s very exciting to see where we are going!” – Jessica B. M.
11 – 50
25. Breezz – #1 Sales CRM tool for Business
About Breezz : Breezz is a customer relationship management (CRM) software that helps businesses manage their sales process. This easy-to-use CRM platform has many powerful features to enhance sales efforts including a sales pipeline, email integration, data analytics, product listings, task management, and team collaboration. The sales pipeline lets you view all your sales activities easily so you can make smarter decisions. CRM dashboards display important performance metrics so you can identify where you excel and where you need improvement.
Breezz Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Email Response Control, Performance Metrics, Search
“I really like the UI of Breezz – it’s super intuitive to get started and to use the platform. It’s super customizable so I could create custom fields and sales stages for company. It really helps me keep my contacts organized and reminds me to follow up on my leads.” – Gina S.
05 – 10
26. RepairShopr – All-in-one platform for repair shops and more.
About RepairShopr : RepairShopr is an online CRM software where the user can find ultimate customer relationship management features for the businesses. The user can manage sales, invoicing, ticketing, billing, multiple contacts, email, referral source tracking, customer tracking and much more through the RepairShopr. It also works as a robust inventory system for your business; the POS (point of sale) linked to directly to the inventory. The user can also integrate third-party apps.
RepairShopr Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Search, Self Service Portal
“I’ve not found anything that is such a complete all-in-one solution. Inventory management, invoicing, CRM, parts and order tracking, reporting…RepairShopr does all of that. It’s pretty huge!” – Yochai Gal
02 – 10
27. Yonyx – Decision tree driven Interactive guides for customer service
About Yonyx : Yonyx is useful software for call center management and customer support management. It’s a cloud-based solution for customer service. This software can easily integrate with your CRM software and help your business to improve customer service. It offers a self-service portal feature where the user can comfortably evaluate customer service and performance metrics. You can also find cataloging and search feature through this software.
Yonyx Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Knowledge Management, Performance Metrics, Search, Self Service Portal
“Exactly what I was searching for. We have some fairly complex support and troubleshooting issues and I find my Yonyx guides invaluable for finding my way through the maze. Can interactively build complex troubleshooting guides, including screenshots. Can access from the desktop browser or embed in intranet and web pages.” – Peter L.
02 – 10
Not provided by vendor
28. Wakeupsales – The Smart CRM Tool
About Wakeupsales : Wakeupsales CRM is an all-in-one Customer Relationship Management tool to streamline your sales activities, improve your productivity & create powerful customer relationships. Available on cloud, on-premises & android platforms. Wakeupsales CRM has really made lives easier for people from more than 30 countries. Wakeupsales Cloud is the most popular platform with on boarding that takes less than a minute. Just sign up and you’re good to go. More so, every signup comes with a 30days free trial that gives you access to our premium features (more on that below) & everything else that our PRO plan has to offer. Wakeupsales also supports a ton of 3rd party integrations/add-ons that are always made on-order to match your exact requirement. These integrations really let you do even more with the CRM package.
Wakeupsales Online CRM Features : Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics
“As a startup company owner, I would like to thank the Wakeupsales Team for developing such a solution which has provided a clear path to our Sales and Marketing Plan. Lately, we’ve decided to continue using Wakeupsales for the 2nd year and I’m confident. Thank you!” – Yamina Fassouli Harzallah
11 – 50
Get Quick Comparison of Top Online CRM Software
|Online CRM Features||Pipedrive||HubSpot CRM||Zoho CRM||amoCRM||Freshsales||bpm’online CRM||Agile CRM||Copper||Yetiforce CRM||InStream|
|Price||$12.50/ month/user||Not provided by vendor||$45.00/ month/user||$15.00/ month/user||$12.00/ month/user||$25.00/ month/user||$8.99/ month/user||$19.00/ month/user||Free||$8.00/ month/user|
|Cataloging / Categorization|
|Customer Service Analytics|
|Customer Support Tracking|
|Email Response Control|
|Self Service Portal|
Online CRM Software Buyer's Guide
In order to achieve high revenue and faster growth, it is important to build a long lasting relationship with customers. However, only service quality is not going to make that happen. The company needs to take help from modern technologies to maintain a healthy relationship with customers and this is where the need for customer relationship management software (CRM) comes into the picture. CRM is the heart of any business, and thus software in this niche can help your business to manage information in an organized way there by scaling the process of creating a healthy relationship with your clients with ease. It helps you to create effective marketing communication strategies to fetch high returns on your investment. However, selecting the right software involves more than just shortlisting a vendor. You need to go from the initial discussion of implementing the software to measuring its success in an effective manner. This guide will help you shortlist the right software ideal for your business.
» What is CRM (customer relationship management) software?
It is nothing but a customer relationship management software application that helps better managing the customer need of small and mid-sized business companies. It offers a range of tools in the field of sales and marketing automation, customer support and help desk. It also helps towards configuring the product and running analytics on available customer data for better reporting. Through its multi-channel support, it maintains an organization better connect with customers via emails, live chat, and phone calls. The modern software applications also help clients gamifying their sales process and reward worthy employees on the basis of their performances. It also comes with a mobile version that allows users to perform a higher level of sales activity from their iPads, iPhone or Android devices. The software application is capable enough to automate the sales process by strategically defining the workflows with ease. Not just that, it can integrate third-party applications such as Google Docs, MS office and Sharepoint for productivity needs.
» Is it worth investing money in online CRM software?
Through intelligence analysis, an organization can get able to manage customer renewals without any issue as the application comes well suited with necessary technological integrations. The overall performance caters towards 30% to 40% reducement in manpower cost for the same. This online CRM software can better optimize your pre-sales and post-sales efforts through self-driven email marketing. Therefore, looking at all the above-said factors, it is worth investing in CRM application software.
» What are the features of CRM software?
Let's consider some of the key features of the best CRM software.
› Contact management:
The online CRM software stores in many data such as contact information, support interactions, transaction history and demographics inside a central hub. Therefore retrieving information becomes easy.
› Lead Management:
Lead Management is one of the difficult tasks of customer relationship management system but with the software, it becomes a Cakewalk. Starting right from client dealing till conversion you can manage the lead life cycle effectively. Your marketing funnel can be customized to match your needs. Through a centralized contact management system, your customer profile and their interactions get streamlined.
› Task management:
The software can automatically add tasks to customer information and can streamline the entire process of populating, assigning and monitoring your sales pipeline effectively.
› Email tracking:
You can easily come to know when your marketing emails get clicked and when they are viewed. If they are not viewed you can plan your marketing strategy to get noticed on your first attempt. Most of the best CRM software nowadays comes integrated with email services such as Gmail, MailChimp, and Outlook.
› Campaign management:
Starting from creation to delivery, you can effectively manage the campaign with the CRM tools. You can not only segment customers but also can streamline your workforce with ease. The software makes use of various metrics to measure the success of your campaign from various data-driven insights.
› Social media management:
Audience interaction with social media accounts means a lot for business success. The software gets valuable insights on the same by analyzing comments, likes and dislikes among others. The same helps you a lot to effectively manage your marketing strategies in order to get more customers.
› Reports and dashboards:
With add-on features of CRM tools, the software helps you to generate real-time reports with a hundred percent accuracy. You can get valuable data related to your market and can analyze the trend or pattern or behaviour of the customers with ease.
› Mobile application:
CRM software can be used from mobile devices which further empowers management to keep a track on the customers from anywhere. That means even when you are out of your office you can manage CRM through an IOS or Android device.
» What are the benefits of customer relationship management software?
There are a number of benefits of having CRM systems by your side. Here are some of the important ones to consider.
› Improve decision making
It brings important and crucial information into the spotlight which allows management to make easy decisions. It also helps in sales forecast and customer service measurement through tracking business performance and various other activities.
› Real-time access to data
Fetching data from different sources take time but with CRM systems, it is a cakewalk. Workers can access data on a real-time basis from a centralized cloud store on various niches such as purchase history, pricing information, contacts, email history, and inventory. Thus making a decision on important aspects doesn't get anchored in the office.
› Enhanced sales cycle
Through software, it becomes easy to manage shorter sales cycle and thereby improving closing rate. CRM solutions can also help you with creating workflow rules and automatic sales processes. The CRM software is better known for streamlining order management as well. All you have to do is to select ideal CRM solutions for your business.
› Improved Call Centre service
The technology is capable enough to quickly manage and resolve customer queries through automatic routing, queuing and escalation. It is not required to continually monitor the work as the software will do that for you.
› Easy cross-selling
CRM software can help you identify repeat customers from past data. It recalls data from old CRM system and enables caller agents to cross-sell products without brainstorming so much.
› Boost customer satisfaction
The software enables employees to access customer data on a real-time basis and it helps in maintaining a highly personalized relationship. This type of bonding helps in boosting customer satisfaction and maximizing profits.
› Increase conversion rates
By getting access to purchase history and behavioural statistics of customer the marketing team gets able to plan promotions to upsell or increase the rate of conversion.
» Before you choose the right CRM (customer relationship management) software?
Irrespective of the size of your company, the right CRM solution can help you stay competitive in the market by keeping a tap on your conversation with all customers. It helps you to effectively control your marketing efforts thereby maintaining a strong relationship with clients. Therefore, selecting an ideal CRM system for your organization is not an easy task. As every application has some pros and cons, there is a lot to consider.
Here are some easy steps to consider:
› Define your challenges:
The first step in choosing an ideal CRM is to define what challenges you want to resolve. Is it related to high customer churn rates or is it related to challenges in meeting revenue targets? Run through a process and involve your major stakeholders to figure out how you are planning to run your business. Once you map all the needs, you will be able to know how it needs to be done.
› Define your technological support:
It is better to decide what system you need to have in place before getting started. Most organizations need their CRM system to be integrated with existing accounting or eCommerce or online web portals. You may not require this but having an answer to this question is going to help you to set up a list of requirements when talking to a CRM vendor.
› Consider your budget:
Indicator goes customers had a choice of where and how they prepare and deploy their CRM but nowadays there are alternative options like purchasing outright leasing and even rental. Therefore, budgetary concerns play a major part in choosing the right software.
› Decide where to run your CRM:
There could be two types of options, on-premise deployment, and cloud deployment. In the case of the former one, the owner has to own and maintain its own technology infrastructure server and networks. He may have to pay for the initial cost and an annual maintenance fee. However, in the second case, the service will be provided by a third party. The software will be hosted by a service provider and the data will be available on the internet. It is also called as online CRM or software as a service (SaaS) or on-demand CRM or cloud CRM.
» How to choose the best CRM software?
Respective of the size of a company, it is imperative to follow certain aspects while choosing CRM software. In this regard following aspects in a software help to nurture customer relationships better:
The software is just more than a platform that helps you with business processes with its advanced analytical tools. It effectively gathers and consulted data to give you crucial information on how to make the best use of data-driven analytics. So, make sure the software application you are choosing stands tall on the same.
The software should be flexible enough to be configured as per the workflow of your business. Unless you can't have control over your data and approvals, it is difficult for you to get the best returns on your investment.
When an organization grows it requires advanced features, high level of security and many more 3rd party apps to take care of auxiliary works. In this regard, the software should be capable of scaling itself during the time of business growth. It should allow other applications to get integrated to it without any hassle.
› Ease of use:
The software must be quick to deploy and easy to use. Unless it has user-friendly features, it will be difficult for you to manage other tasks. Therefore make sure to software provides an ease of use. It must have a short learning curve so that employees can understand and navigate through it without any problem.
› Mobile support:
Nowadays, almost every people are using mobile devices more than desktops. In this regard, if your CRM application is mobile compatible you can easily manage tasks even when you are out of your office.
» Questions to ask a vendor when buying best CRM software
1. Does your online CRM software offer lead automation?
2. Does the system include a lead dashboard and management system?
3. What kind of communication channels does it provide for lead interaction?
4. How does the software help manage opportunities?
5. What does the product pack in for the tracking, management, and reporting of the sales pipeline?
6. Will the solution provide means to manage my teams?
7. Does the software come in with business intelligence tools?
8. Does the system contain knowledge management functionalities?
9. Is there a live chat feature for real-time interaction?
10. Is the solution capable of offering categorization and cataloging?
11. How will it enhance team collaboration?
12. Will the solution include tools to control email responses?
13. Does it consist of a self-service portal?
14. Does the software offer advanced search filters to obtain information rapidly?
15. What type of performance metrics will the software provide?
16. How does the product improve customer support?
17. Does the software provide a way to analyze customer service?
18. Is the system accessible remotely?
19. Is the solution compatible across devices and platforms?
20. Is it possible to personalize the software completely as per my needs?
21. Will this solution be able to handle the increasing requirements of my growing business in the future?
22. How long would it take for us to start using this system?
23. What kind of security practices do you follow to protect my data?
24. What type of support do you have on offer post the sale?
25. Can I reach out to the support team 24/7?
26. Are upgrades and maintenance a part of the package I select?
27. Why should I choose your system over other players in the market?
» What is the cost of customer relationship management software?
The pricing of the best CRM for small business varies a lot across vendors. Depending on the number of features integrated the price of a CRM software varies. The cost easily includes a one-time license fee and the permission for a number of users. Though on-premise CRM can cost in hundreds of dollars, on the other hand, sass CRM may cost you in double or triple digits. You may be charged monthly or maybe annually with the price varying by set features, a number of users, type of storage and service level agreement. Typically there would be pricing starting from$12 per user per month that includes 2GB data storage per user coupled with native features and API access. Any plan to add extras may cost you starting from $75 per month 300 per month.
The bottom line is CRM software helps to make smart and better decisions on improving customer relationship and growing business. Irrespective of your company size the software is crucial to your organization's success. Therefore you should be careful enough before choosing any software. If possible go for a free trial, check for CRM software reviews and if it turns out to be good then go for the premium subscription. Don’t just hassle yourself into the subscription as you may end up later repenting for the same. It's better to choose the version which fits your business best and partner with you for your success.
Frequently Asked Questions (FAQs)
What is online CRM?
CRM stands for customer relationship management. You can easily improve your customer relationships through online CRM software. The software offers the best features to manage your external interaction and relationship. It’s a truly perfect technology for your sales, customer service, marketing, and recruiting team. You can develop your business and drive success through perfect online CRM software.
What are online CRM features?
- Streamlined processes
- Customer Service Analytics
- Customer Support Tracking
- Easy access to customer data
- Email Response Control
- Contact management
- Document management
- Pipeline management
- Lead management
- Campaign management
- Social media management
- Knowledge Management
- Live Chat
- Performance Metrics
- Self Service Portal
What are the benefits of CRM software?
- Improved Organized Information
- Improved Customer Service
- Improved Sales
- Analytical data and reporting
What are the top 5 CRM systems?
- HubSpot CRM
- Zoho CRM
- bpm’online CRM
- Agile CRM
What is the best free CRM software?
- HubSpot CRM
- Really Simple Systems CRM
How much does online CRM software cost?
The software can begin around $09/month/user to $49+/month/user.
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