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VCC Live Claim

Cloud contact center solution that fits the way you work

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VCC Live Overview

VCC Live is a cloud-based contact center solution designed to manage customer interactions efficiently. It enables businesses to handle phone, email, chat, and social media inquiries all in one place. The software features predictive dialing to boost outbound call efficiency and provides real-time statistics for performance tracking. VCC Live also offers customizable scripts, ensuring consistent customer service. Its data security measures keep client information safe. The tool's flexibility allows integration with existing CRM systems, streamlining workflow. Remote working is supported, allowing agents to work from anywhere. User-friendly, it requires minimal training, making it accessible for all skill levels. VCC Live is suitable for businesses of any size, aiming to improve their customer communication and management.

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VCC Live Screenshot & Video

Contact Details

  • Vendor Name VCC Live
  • Founded 1999
  • Location Hungary
  • Employees 101-500

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Czech, English, German, Hungarian, Italian, Polish, Russian, Ukrainian

Industries

Banking, Consumer Services, Financial Services, Hospital & Health Care, Insurance, Other Industries, Retail

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VCC Live Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Lead Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon List Management
  • Arrow Icon Campaign Management
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Call Scheduling
  • Arrow Icon Call Routing
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Call Transfer
  • Arrow Icon Campaign Specific Caller ID
  • Arrow Icon FCC Compliance
  • Arrow Icon Call Reporting
  • Arrow Icon Interaction Tracking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Recording
  • Arrow Icon FTC Compliance

VCC Live Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

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VCC Live FAQs

VCC Live is a cloud-based contact center solution designed to manage customer interactions efficiently. It enables businesses to handle phone, email, chat, and social media inquiries all in one place. The software features predictive dialing to boost outbound call efficiency and provides real-time statistics for performance tracking. VCC Live also offers customizable scripts, ensuring consistent customer service. Its data security measures keep client information safe. The tool's flexibility allows integration with existing CRM systems, streamlining workflow. Remote working is supported, allowing agents to work from anywhere. User-friendly, it requires minimal training, making it accessible for all skill levels. VCC Live is suitable for businesses of any size, aiming to improve their customer communication and management.

  • No, VCC Live does not offer a free version.

  • No, VCC Live does not offer any free trial.

  • No, Credit Card details are not required for the VCC Live trial.

  • Yes, VCC Live offers an API.

  • VCC Live offers support with the following options:
    • 24x7 Support , Email , Phone , Chat

  • VCC Live offers training with the following options:
    • In-person , Webinar , Documentation

  • VCC Live supports the following languages:
    • Czech , English , German , Hungarian , Italian , Polish , Russian , Ukrainian

  • Following are the typical users of the VCC Live:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • VCC Live supports the following deployment:
    • Cloud Hosted

  • VCC Live supports the following devices and operating systems:
    • Web-Based , Windows , Mac , Linux

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