Samespace Overview

Samespace is a sophisticated call center software designed to elevate communication and collaboration within contact centers. This platform provides an extensive range of tools for managing both inbound and outbound calls, chat interactions, and customer relationship management. With an intuitive interface, agents can quickly access customer data, enabling them to deliver personalized support that enhances overall customer satisfaction. Samespace offers advanced call analytics, real-time reporting, and integrations with popular CRM systems, allowing businesses to optimize their operations and improve performance. The software also features workforce management tools to enhance productivity and monitor agent performance. Ideal for businesses seeking to improve their customer service capabilities, Samespace empowers organizations to create seamless communication experiences, ultimately driving customer loyalty and satisfaction.

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Contact Details

  • Vendor Name Samespace
  • Founded 2016
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Computer & Network Security, Information Technology & Services

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Samespace Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Template Management
  • Arrow Icon Workflow Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Content Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon On-Demand Communications
  • Arrow Icon Personalization
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Interactive Content
  • Arrow Icon Video Support
  • Arrow Icon Customer Database
  • Arrow Icon Chat/Messaging
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Batch Communications
  • Arrow Icon Customer History
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Feedback Management

Samespace Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$50 Per User

Samespace FAQs

Samespace is a sophisticated call center software designed to elevate communication and collaboration within contact centers. This platform provides an extensive range of tools for managing both inbound and outbound calls, chat interactions, and customer relationship management. With an intuitive interface, agents can quickly access customer data, enabling them to deliver personalized support that enhances overall customer satisfaction. Samespace offers advanced call analytics, real-time reporting, and integrations with popular CRM systems, allowing businesses to optimize their operations and improve performance. The software also features workforce management tools to enhance productivity and monitor agent performance. Ideal for businesses seeking to improve their customer service capabilities, Samespace empowers organizations to create seamless communication experiences, ultimately driving customer loyalty and satisfaction.

  • No, Samespace does not offer a free version.

  • Yes, Samespace offers a free trial.

  • No, Credit Card details are not required for the Samespace trial.

  • Samespace offers the following pricing plans & packages:

    Basic

    $50 Per User

  • Samespace supports the following payment frequencies:

    • Monthly Subscription

  • No, Samespace does not offer an API.

  • Samespace offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Samespace offers training with the following options:
    • In-person , Live Online , Documentation

  • Samespace supports the following languages:
    • English

  • Following are the typical users of the Samespace:
    • Self-Employed , Small-Business , Midsize-Business

  • Samespace supports the following deployment:
    • Cloud Hosted

  • Samespace supports the following devices and operating systems:
    • Web-Based

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