MiaRec Overview

MiaRec is an advanced call center software that enhances communication and operational efficiency for businesses managing customer interactions. This robust platform provides tools for call recording, quality assurance, and performance analytics, enabling organizations to monitor and improve their service delivery. With its user-friendly interface, MiaRec allows managers to easily review calls, assess agent performance, and provide constructive feedback. The software also supports integration with existing CRM systems, streamlining workflows and enhancing customer relationship management. By leveraging MiaRec, call centers can boost productivity, ensure compliance, and ultimately deliver exceptional customer service.

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MiaRec Screenshot & Video

Contact Details

  • Vendor Name MiaRec
  • Founded 2007
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, Spanish


Industries

Information Technology & Services

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MiaRec Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Interaction Tracking
  • Arrow Icon Call Tagging
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon File Transfer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon Recording
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Contact Management
  • Arrow Icon Scheduled Recording
  • Arrow Icon Voice Mail
  • Arrow Icon Call Transcription
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Center Management
  • Arrow Icon Auto-Dialer
  • Arrow Icon Quality Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Recording
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Activity Dashboard
  • Arrow Icon KPI Monitoring
  • Arrow Icon Multiple Scoring Models
  • Arrow Icon Customer Surveys
  • Arrow Icon Feedback Management
  • Arrow Icon Agent Interface
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Screen Recording
  • Arrow Icon Backup and Recovery
  • Arrow Icon Collaboration Tools
  • Arrow Icon Speech-to-Text Analysis
  • Arrow Icon Audio Capture
  • Arrow Icon File Sharing
  • Arrow Icon Multi-Screen Recording
  • Arrow Icon Annotations
  • Arrow Icon Screen Capture
  • Arrow Icon YouTube Uploading
  • Arrow Icon Video Editing
  • Arrow Icon Data Security
  • Arrow Icon Natural Language Processing
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Predictive Analytics
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Call Recording
  • Arrow Icon Automatic Transcription
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Center Management
  • Arrow Icon Self-Service Search
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Routing
  • Arrow Icon Mobile Access
  • Arrow Icon Contact Management
  • Arrow Icon SMS Messaging
  • Arrow Icon Voice Mail
  • Arrow Icon Multi-User Collaboration
  • Arrow Icon Two-Way Audio & Video
  • Arrow Icon File Sharing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Call Recording
  • Arrow Icon Screen Sharing
  • Arrow Icon Task Management

MiaRec Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

MiaRec FAQs

MiaRec is an advanced call center software that enhances communication and operational efficiency for businesses managing customer interactions. This robust platform provides tools for call recording, quality assurance, and performance analytics, enabling organizations to monitor and improve their service delivery. With its user-friendly interface, MiaRec allows managers to easily review calls, assess agent performance, and provide constructive feedback. The software also supports integration with existing CRM systems, streamlining workflows and enhancing customer relationship management. By leveraging MiaRec, call centers can boost productivity, ensure compliance, and ultimately deliver exceptional customer service.

  • No, MiaRec does not offer a free version.

  • Yes, MiaRec offers a free trial.

  • No, Credit Card details are not required for the MiaRec trial.

  • MiaRec supports the following payment frequencies:

    • Monthly Subscription

  • No, MiaRec does not offer an API.

  • MiaRec offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • MiaRec offers training with the following options:
    • In-person , Webinar , Documentation , Videos

  • MiaRec supports the following languages:
    • English , Spanish

  • Following are the typical users of the MiaRec:
    • Self-Employed , Small-Business , Midsize-Business

  • MiaRec supports the following deployment:
    • Cloud Hosted , On-Premise

  • MiaRec supports the following devices and operating systems:
    • Web-Based , Windows , Linux