Does EvaluAgent offer a free version?

No, EvaluAgent does not offer a free version.

Does EvaluAgent offer a free trial?

Yes, EvaluAgent offers a free trial.

Are Credit Card details required for the EvaluAgent trial?

No, Credit Card details are not required for the EvaluAgent trial.

What are the pricing plans & packages of EvaluAgent?

EvaluAgent offers the following pricing plans and packages: Basic - $15 (Per User) .

What payment frequencies does EvaluAgent offer?

EvaluAgent supports the following payment frequencies: Monthly Subscription

Does EvaluAgent offer an API?

No, EvaluAgent does not offer an API.

What type of support options does EvaluAgent offer?

EvaluAgent offers support with the following options: Email, Phone, Chat, Knowledge Base

What type of training options does EvaluAgent offer?

EvaluAgent offers training with the following options: In-person, Live Online, Webinar, Documentation

What different languages does EvaluAgent support?

EvaluAgent supports the following languages: English

Typical users of EvaluAgent include: Self-Employed, Small-Business, Midsize-Business

What deployment options does EvaluAgent support?

EvaluAgent supports the following deployment options: Cloud Hosted

What devices and operating systems does EvaluAgent support?

EvaluAgent supports the following devices and operating systems: Web-Based

EvaluAgent Reviews Sep 2025: Pricing & Features

EvaluAgent Overview

EvaluAgent is a comprehensive quality management software designed to help contact centers monitor, evaluate, and improve agent performance. The platform provides tools for quality assurance (QA) assessments, feedback, and coaching, ensuring that agents meet the company’s performance standards. EvaluAgent allows managers to create customizable scorecards, conduct performance reviews, and track key performance indicators (KPIs) across the team. The software also includes gamification features that motivate agents to improve their performance through rewards and recognition. With its robust reporting and analytics tools, EvaluAgent provides valuable insights into customer interactions, helping contact centers enhance service quality, reduce errors, and improve customer satisfaction.

EvaluAgent
2012
United Kingdom

Support

Email
Phone
Chat
Knowledge Base

Training

In-person
Live Online
Webinar
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based

Typical Customers

Self-Employed
Small-Business
Midsize-Business

Languages Supported

English

Industries

Building Materials, Consumer Services, Internet, Publishing, Utilities

EvaluAgent Features

Workforce Management Software

Performance Metrics
Compliance Tracking
Attendance Management
Sick Leave Tracking
Recruitment Management
Reporting/Analytics
Real Time Notifications
Employee Management
Time & Attendance
Employee Scheduling
Reminders
Clock In/Out
Approval Process Control
Timesheet Management
Employee Database
Calendar Management
Performance Management
Shift Swapping
Time Off Management
Payroll Management
Budgeting/Forecasting
Self Service Portal
Activity Tracking
Vacation/Leave Tracking
Skills Tracking
Time Off Requests
Document Storage
Labor Forecasting
Automated Scheduling
Employee Onboarding

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

Contact Center Software

Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management

Contact Center Quality Assurance Software

Quality Management
Employee Coaching Tools
Customer Experience Management
Call Recording
Reporting/Analytics
Process/Workflow Automation
Third-Party Integrations
Multi-Channel Communication
Activity Dashboard
KPI Monitoring
Multiple Scoring Models
Customer Surveys
Feedback Management
Agent Interface
Sentiment Analysis

Customer Experience Software

Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure

Quality Management Software

Compliance Management
CAPA
Document Management
Training Management
Maintenance Management
Quality Control
ISO Standards Management
Document Coding & Control
Access Controls/Permissions
Equipment Management
Defect Tracking
Version Control
Alerts/Notifications
Change Management
Audit Management
Risk Management
Workflow Management
Task Management
Complaint Management
Supplier Quality Control

Sales Coaching Software

Learning Paths/Tracks
Goal Setting/Tracking
Call Recording
Assessment Management
Performance Metrics
Gamification
Onboarding
Training Management
Learning Management
Built-in Course Authoring
Third-Party Integrations
AI/Machine Learning

Speech Analytics Software

Data Security
Natural Language Processing
Sentiment Analysis
Predictive Analytics
Surveys & Feedback
Call Recording
Automatic Transcription
Customer Experience Management
Call Center Management
Self-Service Search

EvaluAgent Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Trial

Available

Free Version

Payment Frequency

Monthly Subscription

Plans & Packages

Basic

$15 Per User

EvaluAgent FAQs

No, EvaluAgent does not offer a free version.

Yes, EvaluAgent offers a free trial.

No, Credit Card details are not required for the EvaluAgent trial.

EvaluAgent offers the following pricing plans & packages:

Basic

$15 Per User

EvaluAgent supports the following payment frequencies:
- Monthly Subscription

No, EvaluAgent does not offer an API.

EvaluAgent offers support with the following options:
- Email , Phone , Chat , Knowledge Base

EvaluAgent offers training with the following options:
- In-person , Live Online , Webinar , Documentation

EvaluAgent supports the following languages:
- English

Following are the typical users of the EvaluAgent:
- Self-Employed , Small-Business , Midsize-Business

EvaluAgent supports the following deployment:
- Cloud Hosted

EvaluAgent supports the following devices and operating systems:
- Web-Based

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