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The world's most advanced Ai Contact Center

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Dialpad Ai Contact Center Overview

Dialpad Ai Contact Center is a modern communication platform designed for efficient customer service. It uses AI to transcribe calls in real-time, providing instant insights and support to agents. The software integrates voice, video, and messaging in one place, making it easier to manage customer interactions across different channels. It offers customizable call routing to ensure customers reach the right agent quickly. The platform also includes features for monitoring and coaching, helping teams improve their performance. Its analytics tools provide valuable data on call trends and agent productivity. Dialpad Ai Contact Center is cloud-based, allowing teams to work remotely with ease. It's user-friendly, making it accessible for all skill levels and suitable for various business sizes, aiming to enhance customer support and agent efficiency.

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Dialpad Ai Contact Center Screenshot & Video

Contact Details

  • Vendor Name Dialpad
  • Founded 2011
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Mac Mac

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

Advertising & Marketing, Commercial Real Estate, Education Management, Health, Wellness & Fitness, Hospital & Health Care, Human Resources, Real Estate, Retail

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Dialpad Ai Contact Center Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Artificial Intelligence

Dialpad Ai Contact Center Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 14 Days

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment
Pricing Page   Trial Page   Demo Page  

Plans & Packages

Standard

$25 Per Month

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Dialpad Ai Contact Center FAQs

Dialpad Ai Contact Center is a modern communication platform designed for efficient customer service. It uses AI to transcribe calls in real-time, providing instant insights and support to agents. The software integrates voice, video, and messaging in one place, making it easier to manage customer interactions across different channels. It offers customizable call routing to ensure customers reach the right agent quickly. The platform also includes features for monitoring and coaching, helping teams improve their performance. Its analytics tools provide valuable data on call trends and agent productivity. Dialpad Ai Contact Center is cloud-based, allowing teams to work remotely with ease. It's user-friendly, making it accessible for all skill levels and suitable for various business sizes, aiming to enhance customer support and agent efficiency.

  • No, Dialpad Ai Contact Center does not offer a free version.

  • Yes, Dialpad Ai Contact Center offers a free trial.

  • No, Credit Card details are not required for the Dialpad Ai Contact Center trial.

  • Dialpad Ai Contact Center offers the following pricing plans & packages:

    Standard

    $25 Per Month

  • Dialpad Ai Contact Center supports the following payment frequencies:

    • Monthly Payment

  • No, Dialpad Ai Contact Center does not offer an API.

  • Dialpad Ai Contact Center offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Dialpad Ai Contact Center offers training with the following options:
    • In-person , Documentation

  • Dialpad Ai Contact Center supports the following languages:
    • English

  • Following are the typical users of the Dialpad Ai Contact Center:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Dialpad Ai Contact Center supports the following deployment:
    • Cloud Hosted

  • Dialpad Ai Contact Center supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Mac