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Cyburdial Overview

Cyburdial is an advanced call center software solution that helps businesses streamline and optimize their customer service operations. Designed for both inbound and outbound calling, Cyburdial offers a range of features to improve call handling, increase agent productivity, and enhance the overall customer experience. The platform includes call routing, interactive voice response (IVR), automatic call distribution (ACD), and real-time monitoring tools to ensure that customer inquiries are answered quickly and efficiently. Cyburdial also provides detailed reporting and analytics to track call volume, response times, and agent performance, helping managers make data-driven decisions. With CRM integration, Cyburdial enables agents to access customer information during calls, offering a more personalized experience. Additionally, the software is scalable, making it suitable for businesses of all sizes. Whether for customer support, sales, or technical assistance, Cyburdial empowers call centers to optimize operations and provide exceptional service.

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Cyburdial Screenshot & Video

Contact Details

  • Vendor Name Cyburity
  • Founded
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Banking, Broadcast Media, Renewables & Environment, Telecommunications

Cyburdial Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Inventory Management
  • Arrow Icon Purchasing & Receiving
  • Arrow Icon Calendar Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Contact Management
  • Arrow Icon Customizable Fields
  • Arrow Icon Employee Management
  • Arrow Icon Training Management
  • Arrow Icon Workflow Management
  • Arrow Icon Accounting
  • Arrow Icon Financial Management
  • Arrow Icon Marketing Automation
  • Arrow Icon Task Management
  • Arrow Icon Client Management
  • Arrow Icon Project Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Third Party Integrations
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon CRM
  • Arrow Icon Point of Sale (POS)
  • Arrow Icon Document Management
  • Arrow Icon Email Management
  • Arrow Icon Purchase Order Management
  • Arrow Icon Order Management
  • Arrow Icon Time & Expense Tracking
  • Arrow Icon Invoice Management
  • Arrow Icon Client Portal
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon File Sharing
  • Arrow Icon Fax Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Recording
  • Arrow Icon Audio/Video Conferencing
  • Arrow Icon Call Routing
  • Arrow Icon Lead Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon List Management
  • Arrow Icon Campaign Management
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Call Scheduling
  • Arrow Icon Call Routing
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Call Transfer
  • Arrow Icon Campaign Specific Caller ID
  • Arrow Icon FCC Compliance
  • Arrow Icon Call Reporting
  • Arrow Icon Interaction Tracking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Recording
  • Arrow Icon FTC Compliance
  • Arrow Icon Softphone
  • Arrow Icon Video Conferencing
  • Arrow Icon Meeting Management
  • Arrow Icon Remote Support
  • Arrow Icon Communication Management
  • Arrow Icon Time Zone Tracking
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Electronic Signature
  • Arrow Icon Live Chat
  • Arrow Icon Video Chat
  • Arrow Icon Task Management
  • Arrow Icon Workflow Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Progress Tracking
  • Arrow Icon Employee Activity Monitoring
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Document Management

Cyburdial Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$15 Per User

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Cyburdial FAQs

Cyburdial is an advanced call center software solution that helps businesses streamline and optimize their customer service operations. Designed for both inbound and outbound calling, Cyburdial offers a range of features to improve call handling, increase agent productivity, and enhance the overall customer experience. The platform includes call routing, interactive voice response (IVR), automatic call distribution (ACD), and real-time monitoring tools to ensure that customer inquiries are answered quickly and efficiently. Cyburdial also provides detailed reporting and analytics to track call volume, response times, and agent performance, helping managers make data-driven decisions. With CRM integration, Cyburdial enables agents to access customer information during calls, offering a more personalized experience. Additionally, the software is scalable, making it suitable for businesses of all sizes. Whether for customer support, sales, or technical assistance, Cyburdial empowers call centers to optimize operations and provide exceptional service.

  • No, Cyburdial does not offer a free version.

  • Yes, Cyburdial offers a free trial.

  • No, Credit Card details are not required for the Cyburdial trial.

  • Cyburdial offers the following pricing plans & packages:

    Basic

    $15 Per User

  • Cyburdial supports the following payment frequencies:

    • Monthly Subscription

  • No, Cyburdial does not offer an API.

  • Cyburdial offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Cyburdial offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Cyburdial supports the following languages:
    • English

  • Following are the typical users of the Cyburdial:
    • Self-Employed , Small-Business , Midsize-Business

  • Cyburdial supports the following deployment:
    • Cloud Hosted

  • Cyburdial supports the following devices and operating systems:
    • Web-Based