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Contact Center as a Service (CCaaS) Claim

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Contact Center as a Service (CCaaS) Overview

Contact Center as a Service (CCaaS) is a cuttingedge call center software designed to provide organizations with scalable and flexible solutions for managing customer interactions. With its cloudbased architecture, CCaaS enables businesses to set up and operate call centers without the need for extensive onpremises infrastructure. The platform offers advanced features such as automatic call distribution, interactive voice response, and realtime analytics, allowing organizations to optimize their customer service operations. Additionally, CCaaS supports multichannel communication, enabling businesses to engage with customers through phone, chat, and email. By leveraging CCaaS, organizations can enhance their customer service capabilities, improve operational efficiency, and drive customer satisfaction.

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Contact Center as a Service (CCaaS) Screenshot & Video

Contact Details

  • Vendor Name Evolve IP
  • Founded 2011
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Banking, Civic & Social Organization, Hospital & Health Care, Insurance

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Contact Center as a Service (CCaaS) Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Progressive Dialer
  • Arrow Icon Power Dialer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Preview Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Campaign Management
  • Arrow Icon Call Scripting
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Call Recording
  • Arrow Icon Call Transfer
  • Arrow Icon Caller ID
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Monitoring
  • Arrow Icon Employee Scheduling
  • Arrow Icon Labor Forecasting
  • Arrow Icon Performance Metrics
  • Arrow Icon Productivity Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Agent Interface
  • Arrow Icon Call Recording
  • Arrow Icon Compliance Management
  • Arrow Icon Customer Experience Management
  • Arrow Icon Queue Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Quality Management
  • Arrow Icon Leave Tracking
  • Arrow Icon Call Monitoring
  • Arrow Icon For Call Centers
  • Arrow Icon Intraday Management
  • Arrow Icon Application Management
  • Arrow Icon File Management
  • Arrow Icon Device Management
  • Arrow Icon User Provisioning
  • Arrow Icon Multi-Factor Authentication
  • Arrow Icon Single Sign On
  • Arrow Icon Policy Management
  • Arrow Icon Admin Console
  • Arrow Icon BYOL Management
  • Arrow Icon GPU Virtualization
  • Arrow Icon Cloud Encryption
  • Arrow Icon Backup and Recovery
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Log Access
  • Arrow Icon Load Balancing
  • Arrow Icon Data Security
  • Arrow Icon Data Migration
  • Arrow Icon Network Monitoring
  • Arrow Icon Configuration Management
  • Arrow Icon Performance Monitoring
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Routing
  • Arrow Icon Mobile Access
  • Arrow Icon Contact Management
  • Arrow Icon SMS Messaging
  • Arrow Icon Voice Mail
  • Arrow Icon Multi-User Collaboration
  • Arrow Icon Two-Way Audio & Video
  • Arrow Icon File Sharing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Call Recording
  • Arrow Icon Screen Sharing
  • Arrow Icon Task Management
  • Arrow Icon Load Balancing
  • Arrow Icon DaaS
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Self Service Portal
  • Arrow Icon Two-Factor Authentication
  • Arrow Icon Multi-Device Support
  • Arrow Icon Data Migration
  • Arrow Icon Virtual Machine Monitoring
  • Arrow Icon Configuration Management
  • Arrow Icon Disaster Recovery
  • Arrow Icon Secure Data Storage
  • Arrow Icon Version Control
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Backup and Recovery
  • Arrow Icon Namespace Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Capacity Management
  • Arrow Icon Data Storage Management
  • Arrow Icon Performance Monitoring
  • Arrow Icon Load Balancing
  • Arrow Icon Virtual Machine Provisioning

Contact Center as a Service (CCaaS) Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Agents

$85 Per User

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Contact Center as a Service (CCaaS) FAQs

Contact Center as a Service (CCaaS) is a cuttingedge call center software designed to provide organizations with scalable and flexible solutions for managing customer interactions. With its cloudbased architecture, CCaaS enables businesses to set up and operate call centers without the need for extensive onpremises infrastructure. The platform offers advanced features such as automatic call distribution, interactive voice response, and realtime analytics, allowing organizations to optimize their customer service operations. Additionally, CCaaS supports multichannel communication, enabling businesses to engage with customers through phone, chat, and email. By leveraging CCaaS, organizations can enhance their customer service capabilities, improve operational efficiency, and drive customer satisfaction.

  • No, Contact Center as a Service (CCaaS) does not offer a free version.

  • Yes, Contact Center as a Service (CCaaS) offers a free trial.

  • No, Credit Card details are not required for the Contact Center as a Service (CCaaS) trial.

  • Contact Center as a Service (CCaaS) offers the following pricing plans & packages:

    Agents

    $85 Per User

  • Contact Center as a Service (CCaaS) supports the following payment frequencies:

    • Monthly Subscription

  • No, Contact Center as a Service (CCaaS) does not offer an API.

  • Contact Center as a Service (CCaaS) offers support with the following options:
    • 24x7 Support , Email , Phone

  • Contact Center as a Service (CCaaS) offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Contact Center as a Service (CCaaS) supports the following languages:
    • English

  • Following are the typical users of the Contact Center as a Service (CCaaS):
    • Self-Employed , Small-Business , Midsize-Business

  • Contact Center as a Service (CCaaS) supports the following deployment:
    • Cloud Hosted

  • Contact Center as a Service (CCaaS) supports the following devices and operating systems:
    • Web-Based

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