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Clarity Connect Overview

Clarity Connect is a powerful call center software designed to help businesses manage inbound and outbound calls, improve customer service, and optimize agent performance. The platform provides tools for call routing, automated call distribution, and real-time monitoring, ensuring that call centers can handle customer inquiries efficiently. Clarity Connect integrates with customer relationship management (CRM) systems, allowing agents to access customer data and provide personalized support. The software’s reporting and analytics features offer insights into call volume, agent performance, and customer satisfaction, helping call centers optimize their operations and improve service quality. With its user-friendly interface and advanced call management features, Clarity Connect helps businesses deliver exceptional customer support and increase agent productivity.

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Clarity Connect Screenshot & Video

Contact Details

  • Vendor Name Perficient
  • Founded 1994
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Banking, Computer Software, Higher Education, Information Technology & Services

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Clarity Connect Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Template Management
  • Arrow Icon Workflow Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Content Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon On-Demand Communications
  • Arrow Icon Personalization
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Interactive Content
  • Arrow Icon Video Support
  • Arrow Icon Customer Database
  • Arrow Icon Chat/Messaging
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Batch Communications
  • Arrow Icon Customer History
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Feedback Management
  • Arrow Icon Employee Database
  • Arrow Icon Activity/News Feed
  • Arrow Icon Employee Photos
  • Arrow Icon Newsletter Management
  • Arrow Icon Blogs
  • Arrow Icon Screen Sharing
  • Arrow Icon Video Conferencing
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Meeting Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Alerts/Notifications

Clarity Connect Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription

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Clarity Connect FAQs

Clarity Connect is a powerful call center software designed to help businesses manage inbound and outbound calls, improve customer service, and optimize agent performance. The platform provides tools for call routing, automated call distribution, and real-time monitoring, ensuring that call centers can handle customer inquiries efficiently. Clarity Connect integrates with customer relationship management (CRM) systems, allowing agents to access customer data and provide personalized support. The software’s reporting and analytics features offer insights into call volume, agent performance, and customer satisfaction, helping call centers optimize their operations and improve service quality. With its user-friendly interface and advanced call management features, Clarity Connect helps businesses deliver exceptional customer support and increase agent productivity.

  • No, Clarity Connect does not offer a free version.

  • Yes, Clarity Connect offers a free trial.

  • No, Credit Card details are not required for the Clarity Connect trial.

  • Clarity Connect supports the following payment frequencies:

    • Annual Subscription

  • No, Clarity Connect does not offer an API.

  • Clarity Connect offers support with the following options:
    • 24x7 Support , Email , Phone

  • Clarity Connect offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Clarity Connect supports the following languages:
    • English

  • Following are the typical users of the Clarity Connect:
    • Self-Employed , Small-Business , Midsize-Business

  • Clarity Connect supports the following deployment:
    • Cloud Hosted , On-Premise

  • Clarity Connect supports the following devices and operating systems:
    • Web-Based , Windows , Linux