Balto is an AIdriven call center software designed to improve agent performance in real time by offering live call guidance and performance analytics. With features like realtime call monitoring, speech analysis, and AIdriven suggestions, Balto helps agents handle customer queries effectively, enhancing customer satisfaction and reducing call times. The software enables supervisors to monitor calls and provide instant feedback, fostering a learning environment and enhancing call quality. Balto also offers insights into agent performance, identifying trends and opportunities for improvement. With integration capabilities, Balto can seamlessly connect with existing call center platforms, making it an essential tool for call centers focused on quality assurance and customer success.
Balto Software
2017
United States
Email
Call Recording
