Best Free Customer Communications Management Software

Gorgias is an e-commerce-focused customer service platform designed to centralize and streamline customer interactions. It integrates various communication channels like email, social media, and live chat into one interface, facilitating easier management of customer queries. Gorgias enables automated responses to common questions, enhancing efficiency in handling customer inquiries. The platform... Read more about Gorgias

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Make Tidio your go-to customer communications management software and tackle issues pro-actively via live chat. Integrate Messenger, WhatsApp, Instagram and email, and manage all communication from a single inbox. Resolve issues automatically with help from Lyro, Tidio's conversational AI agent for customer communications. All plans come with a free 7-day trial. No credit card required. Read more about Tidio

Oracle Communication Cloud Service is an advanced Customer Communications Management (CCM) platform that helps businesses automate, personalize, and manage customer interactions across various communication channels. This software allows organizations to deliver consistent and personalized messages to customers through email, SMS, print, and digital channels, enhancing customer engagement and sati... Read more about Oracle Communication Cloud Service

Statuspage is a cutting-edge Team Communication Software designed to enhance collaboration, streamline communication, and boost productivity within organizations of all sizes. By providing a centralized platform for messaging, file sharing, and project coordination, Statuspage ensures that team members stay connected and informed, regardless of their physical locations. The software offers a range... Read more about Statuspage

Zoho Voice is a robust telephony software designed to help businesses enhance communication, streamline customer interactions, and improve sales performance. The platform integrates seamlessly with other Zoho applications, such as Zoho CRM, enabling users to make and receive calls, log interactions, and manage customer data from a single interface. Zoho Voice supports VoIP calling, call forwarding... Read more about Zoho Voice

Zoho SalesIQ is a sophisticated yet user-friendly software designed to enhance customer engagement and sales effectiveness for businesses. This tool uniquely integrates live chat, visitor tracking, and analytics capabilities, enabling businesses to interact with website visitors in real-time. With Zoho SalesIQ, companies can identify high-potential leads based on visitor behavior and history, prov... Read more about Zoho SalesIQ

Square Marketing is a marketing automation software designed to help businesses engage customers, boost sales, and build brand loyalty. The platform offers tools for creating and sending email campaigns, segmenting audiences, and tracking customer interactions. Square Marketing’s user-friendly interface enables users to design professional emails with customizable templates, making it easy to pr... Read more about Square Marketing

Square Messages is a live chat software that enables businesses to connect with customers in real time, providing quick and efficient support. The platform integrates with other Square tools, allowing businesses to manage customer interactions, sales, and appointments seamlessly. Square Messages’ centralized inbox allows users to respond to messages from various channels, including SMS and email... Read more about Square Messages

Twilio Flex is a powerful software solution tailored for modern contact centers. It empowers businesses with a comprehensive suite of communication and customer engagement tools. With Flex, you can easily customize your contact center operations, adapting to your unique needs. Its intuitive interface enables efficient call routing, messaging, and email support. Real-time reporting and analytics pr... Read more about Twilio Flex

Appy Pie Live Chat is a customer support solution designed to facilitate real-time interactions between businesses and their customers. This live chat software enables businesses to provide instant assistance, answer inquiries, and resolve issues, enhancing customer satisfaction and engagement. Appy Pie Live Chat integrates with websites and mobile applications, allowing customers to reach out thr... Read more about Appy Pie Live Chat

Freshchat revolutionizes customer interaction with its intuitive and feature-rich live chat software. Tailored for businesses of all sizes, it offers an AI-driven chatbot that efficiently manages initial inquiries, routing complex issues to human agents. This ensures a seamless customer experience. Freshchat's multi-platform compatibility enhances its accessibility, making it easy to integrate int... Read more about Freshchat

ZoomInfo Sales is a powerful lead generation software designed to help businesses identify and connect with potential customers effectively. This platform offers a comprehensive database of business contacts, enabling users to search for leads based on various criteria, including industry, location, and company size. With ZoomInfo Sales, sales teams can access realtime information about prospects,... Read more about ZoomInfo Sales

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... Read more about NICE CXone

Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to crea... Read more about Help Scout

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

Nuxeo is a powerful enterprise content management (ECM) software designed to streamline document and asset management across organizations. With its flexible, opensource platform, Nuxeo enables users to store, organize, and retrieve vast amounts of digital content. The software’s advanced search and categorization features allow users to locate specific files quickly, enhancing productivity. Nux... Read more about Nuxeo

Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on custom... Read more about Intercom

Medallia Concierge is a cutting-edge customer communications management software designed to enhance customer engagement and streamline communication processes. This platform enables organizations to gather and analyze customer feedback, providing valuable insights into customer preferences and behaviors. With its robust analytics tools, Medallia Concierge helps businesses identify trends and area... Read more about Medallia Concierge

OneSignal stands out as a versatile and user-friendly customer engagement tool specializing in push notifications, in-app messages, SMS, and email. Its major strength is the ability to send targeted messages across different platforms, enhancing user engagement and retention. OneSignal's real-time analytics and A/B testing features are key for optimizing messaging strategies, ensuring messages res... Read more about OneSignal

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX

NOLA is a customer relationship management (CRM) software that enables businesses to manage interactions, track leads, and improve client engagement. The platform’s contact management features allow users to store and organize customer information in a centralized database, making it easy to access client details, track communication history, and enhance service quality. NOLA’s lead management... Read more about NOLA

Pega Customer Decision Hub is a powerful customer engagement software designed to personalize interactions and optimize customer experiences. Leveraging AI-driven insights, the platform enables businesses to anticipate customer needs and offer relevant recommendations across channels. Pega’s real-time decisioning capabilities help brands deliver timely, contextually relevant interactions, whethe... Read more about Pega Customer Decision Hub

Web1on1 is an advanced live chat software designed to enhance customer communication and support for businesses of all sizes. This platform provides a comprehensive suite of tools for real-time customer engagement, allowing organizations to interact with website visitors and address inquiries promptly. Web1on1 features an intuitive interface that simplifies chat management, enabling users to monit... Read more about Web1on1

Table Duck is a customer communications management software that helps businesses engage with customers through multiple channels, including live chat, social media, and email. Designed to centralize customer interactions, Table Duck provides a unified inbox where support agents can respond to inquiries, track conversation histories, and resolve issues quickly. The platform’s automation capabili... Read more about Table Duck

Jobin.cloud is an innovative recruiting software designed to help organizations streamline their hiring processes and attract top talent more efficiently. This cloud-based platform enables HR teams to manage job postings, applications, and candidate screening in one centralized system. Jobin.cloud’s intuitive interface allows hiring managers to easily collaborate with team members, review resume... Read more about Jobin.cloud