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Wolken ServiceDesk Overview

Wolken ServiceDesk is a comprehensive IT service management (ITSM) software that enables organizations to streamline their IT operations and improve service delivery. It offers a user-friendly interface that allows IT teams to manage incidents, service requests, changes, and problems efficiently. Wolken ServiceDesk includes features such as automated ticketing systems, customizable workflows, and self-service portals, empowering users to resolve issues quickly and access support resources independently. The software also provides powerful analytics and reporting tools, allowing IT managers to track performance metrics, identify trends, and make data-driven decisions to enhance service quality. With its scalability and flexibility, Wolken ServiceDesk is suitable for organizations of all sizes seeking to improve their IT service management processes. By optimizing IT operations, Wolken ServiceDesk helps organizations reduce downtime and enhance overall productivity.

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Wolken ServiceDesk Screenshot & Video

Contact Details

  • Vendor Name Wolken Software
  • Founded
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Chat Chat

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Banking

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Wolken ServiceDesk Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Full Text Search
  • Arrow Icon Self Service Portal
  • Arrow Icon SEO Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Feedback Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Rich Text Editor
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Multi-Language
  • Arrow Icon Customizable Templates
  • Arrow Icon Collaboration Tools
  • Arrow Icon User Management
  • Arrow Icon Drag & Drop Editor
  • Arrow Icon Mobile Interface
  • Arrow Icon WYSIWYG Editor
  • Arrow Icon Knowledge Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Automated Responses
  • Arrow Icon Automated Routing
  • Arrow Icon Change Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Configurable Workflow
  • Arrow Icon Customizable Branding
  • Arrow Icon Customizable Fields
  • Arrow Icon Customizable Forms
  • Arrow Icon Customizable Reports
  • Arrow Icon Customizable Templates
  • Arrow Icon Help Desk Management
  • Arrow Icon Incident Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Macros/Templated Responses
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multi-Language
  • Arrow Icon Prioritization
  • Arrow Icon Problem Management
  • Arrow Icon Release Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Self Service Portal
  • Arrow Icon Service Catalog
  • Arrow Icon Service Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Task Management

Wolken ServiceDesk Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • NA

Top Wolken ServiceDesk Alternatives

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Wolken ServiceDesk FAQs

Wolken ServiceDesk is a comprehensive IT service management (ITSM) software that enables organizations to streamline their IT operations and improve service delivery. It offers a user-friendly interface that allows IT teams to manage incidents, service requests, changes, and problems efficiently. Wolken ServiceDesk includes features such as automated ticketing systems, customizable workflows, and self-service portals, empowering users to resolve issues quickly and access support resources independently. The software also provides powerful analytics and reporting tools, allowing IT managers to track performance metrics, identify trends, and make data-driven decisions to enhance service quality. With its scalability and flexibility, Wolken ServiceDesk is suitable for organizations of all sizes seeking to improve their IT service management processes. By optimizing IT operations, Wolken ServiceDesk helps organizations reduce downtime and enhance overall productivity.

  • Yes, Wolken ServiceDesk offers a free version.

  • Yes, Wolken ServiceDesk offers a free trial.

  • No, Credit Card details are not required for the Wolken ServiceDesk trial.

  • No, Wolken ServiceDesk does not offer an API.

  • Wolken ServiceDesk offers support with the following options:
    • 24x7 Support , Chat

  • Wolken ServiceDesk offers training with the following options:
    • Live Online , Webinar , Documentation

  • Wolken ServiceDesk supports the following languages:
    • English

  • Following are the typical users of the Wolken ServiceDesk:
    • Self-Employed , Small-Business , Midsize-Business

  • Wolken ServiceDesk supports the following deployment:
    • Cloud Hosted

  • Wolken ServiceDesk supports the following devices and operating systems:
    • Web-Based