VoiceAnalytics is a contact center software that utilizes advanced analytics to improve customer interactions. The platform uses artificial intelligence to analyze voice data, offering insights into customer sentiment, call quality, and agent performance. With features like real-time transcription, keyword spotting, and emotion detection, VoiceAnalytics helps businesses enhance their customer service by identifying areas for improvement. The software also includes detailed reporting and dashboards, allowing managers to monitor key metrics and track performance trends. By automating call analysis and providing actionable insights, VoiceAnalytics helps businesses improve customer satisfaction, optimize agent training, and increase overall efficiency in their contact centers.
Xdroid
Belgium
Email
Automated Routing
