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OpenTouch Enterprise Cloud Overview

OpenTouch Enterprise Cloud is an advanced call center software solution designed to streamline communications and improve customer service for businesses. This cloud-based platform allows companies to efficiently manage inbound and outbound calls, automate workflows, and integrate with customer relationship management (CRM) systems. OpenTouch Enterprise Cloud offers a wide array of features, including intelligent call routing, real-time reporting, and interactive voice response (IVR) systems, ensuring a seamless customer experience. The platform supports multi-channel communication, enabling businesses to engage with customers via voice, chat, and email. Its scalability makes it suitable for businesses of all sizes, and its cloud infrastructure ensures that call centers can operate with flexibility and cost-effectiveness while maintaining high levels of performance and reliability.

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Contact Details

  • Vendor Name Alcatel Lucent Enterprise
  • Founded
  • Location India

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Government Administration

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OpenTouch Enterprise Cloud Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Session Recording
  • Arrow Icon Remote Access/Control
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Unattended Access
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Collaboration Tools
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real-Time Notifications
  • Arrow Icon File Sharing
  • Arrow Icon Screen Sharing
  • Arrow Icon Session Transfer
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real-Time Chat
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Troubleshooting
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Routing
  • Arrow Icon Mobile Access
  • Arrow Icon Contact Management
  • Arrow Icon SMS Messaging
  • Arrow Icon Voice Mail
  • Arrow Icon Multi-User Collaboration
  • Arrow Icon Two-Way Audio & Video
  • Arrow Icon File Sharing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Call Recording
  • Arrow Icon Screen Sharing
  • Arrow Icon Task Management

OpenTouch Enterprise Cloud Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$18.95 Per User

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OpenTouch Enterprise Cloud FAQs

OpenTouch Enterprise Cloud is an advanced call center software solution designed to streamline communications and improve customer service for businesses. This cloud-based platform allows companies to efficiently manage inbound and outbound calls, automate workflows, and integrate with customer relationship management (CRM) systems. OpenTouch Enterprise Cloud offers a wide array of features, including intelligent call routing, real-time reporting, and interactive voice response (IVR) systems, ensuring a seamless customer experience. The platform supports multi-channel communication, enabling businesses to engage with customers via voice, chat, and email. Its scalability makes it suitable for businesses of all sizes, and its cloud infrastructure ensures that call centers can operate with flexibility and cost-effectiveness while maintaining high levels of performance and reliability.

  • Yes, OpenTouch Enterprise Cloud offers a free version.

  • Yes, OpenTouch Enterprise Cloud offers a free trial.

  • No, Credit Card details are not required for the OpenTouch Enterprise Cloud trial.

  • OpenTouch Enterprise Cloud offers the following pricing plans & packages:

    Basic

    $18.95 Per User

  • OpenTouch Enterprise Cloud supports the following payment frequencies:

    • Monthly Subscription

  • No, OpenTouch Enterprise Cloud does not offer an API.

  • OpenTouch Enterprise Cloud supports the following languages:
    • English

  • Following are the typical users of the OpenTouch Enterprise Cloud:
    • Self-Employed , Small-Business , Midsize-Business

  • OpenTouch Enterprise Cloud supports the following deployment:
    • Cloud Hosted

  • OpenTouch Enterprise Cloud supports the following devices and operating systems:
    • Web-Based , Android