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Kloudtalk Overview

Kloudtalk is a cloudbased call center software that offers a suite of tools for managing customer communications across voice, SMS, and webchat channels. With features like call recording, IVR, and realtime analytics, Kloudtalk provides businesses with the tools needed to enhance customer support and improve response times. The platform includes CRM integration, allowing agents to access customer information during interactions, leading to more personalized service. Kloudtalk also offers advanced reporting and monitoring, enabling managers to track agent performance and optimize workflows. By using Kloudtalk, businesses can improve customer satisfaction, streamline communication, and enhance call center efficiency.

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Kloudtalk Screenshot & Video

Contact Details

  • Vendor Name Kloudtalk
  • Founded
  • Location Singapore

Support

  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Medical Device

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Kloudtalk Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Employee Directory
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Transfer
  • Arrow Icon Call Recording
  • Arrow Icon Voice Mail
  • Arrow Icon Call Logging
  • Arrow Icon Mobile Access
  • Arrow Icon Call Routing
  • Arrow Icon Virtual Call Center
  • Arrow Icon Video Conferencing
  • Arrow Icon Queue Management
  • Arrow Icon Automated Attendant
  • Arrow Icon PBX
  • Arrow Icon Call Routing
  • Arrow Icon Call Reporting
  • Arrow Icon Conferencing
  • Arrow Icon Virtual Extensions
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Video Conferencing
  • Arrow Icon Call Tracking
  • Arrow Icon SIP Trunking
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Call Transfer
  • Arrow Icon Ring Groups
  • Arrow Icon Call Center Management
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Queue Management
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Fax Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Communication Management
  • Arrow Icon Call List Management
  • Arrow Icon Customizable Reports
  • Arrow Icon Call Recording
  • Arrow Icon Call Disposition
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Monitoring
  • Arrow Icon Activity Dashboard
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages

Kloudtalk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$20 Per User

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Kloudtalk FAQs

Kloudtalk is a cloudbased call center software that offers a suite of tools for managing customer communications across voice, SMS, and webchat channels. With features like call recording, IVR, and realtime analytics, Kloudtalk provides businesses with the tools needed to enhance customer support and improve response times. The platform includes CRM integration, allowing agents to access customer information during interactions, leading to more personalized service. Kloudtalk also offers advanced reporting and monitoring, enabling managers to track agent performance and optimize workflows. By using Kloudtalk, businesses can improve customer satisfaction, streamline communication, and enhance call center efficiency.

  • Yes, Kloudtalk offers a free version.

  • Yes, Kloudtalk offers a free trial.

  • No, Credit Card details are not required for the Kloudtalk trial.

  • Kloudtalk offers the following pricing plans & packages:

    Basic

    $20 Per User

  • Kloudtalk supports the following payment frequencies:

    • Monthly Subscription

  • No, Kloudtalk does not offer an API.

  • Kloudtalk offers support with the following options:
    • Chat , Knowledge Base , FAQs/Forum

  • Kloudtalk supports the following languages:
    • English

  • Following are the typical users of the Kloudtalk:
    • Self-Employed , Small-Business , Midsize-Business

  • Kloudtalk supports the following deployment:
    • Cloud Hosted

  • Kloudtalk supports the following devices and operating systems:
    • Web-Based , iPhone