Intelligent IVR is an advanced call center software designed to enhance customer experience through intelligent call routing and self-service options. This platform provides a sophisticated interactive voice response (IVR) system that enables businesses to efficiently manage incoming calls and direct them to the appropriate departments or agents. With Intelligent IVR, customers can navigate through menus using voice commands or keypad inputs, allowing them to resolve issues quickly without the need for human intervention. The software supports integration with various CRM systems, enabling agents to access customer information in real-time and provide personalized service. Additionally, Intelligent IVR offers analytics tools that track call metrics, monitor customer interactions, and identify areas for improvement in service delivery. By implementing Intelligent IVR, organizations can enhance their call center operations, reduce wait times, and improve overall customer satisfaction.
Phonon Communications
2015
India
24x7 Support
Call Recording
