HappServe is a call center software solution designed to enhance customer support and streamline call handling for contact centers. With HappServe, agents can manage incoming and outgoing calls, track customer interactions, and resolve inquiries efficiently through a centralized platform. The software’s automated call distribution (ACD) and interactive voice response (IVR) features help route calls to the right agents, minimizing wait times and improving first-call resolution rates. HappServe also provides real-time performance metrics, enabling supervisors to monitor agent productivity, call quality, and customer satisfaction. Its customer relationship management (CRM) integration allows agents to access customer data quickly, enhancing personalized service. HappServe’s reporting tools offer insights into call volumes, peak hours, and customer feedback, helping businesses refine support strategies. By centralizing call management and improving service quality, HappServe helps businesses increase customer satisfaction and optimize call center efficiency.
Adit Microsys
1993
India
Email
Call Recording
