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Enghouse IVR Overview

Enghouse IVR is an innovative interactive voice response (IVR) software designed to enhance customer service and streamline communication processes for businesses. This powerful platform enables organizations to create customized IVR systems that guide callers through various options and provide information efficiently. With its user-friendly interface, businesses can easily design and deploy voice menus, enabling self-service options for customers and reducing the need for live agents. Enghouse IVR integrates seamlessly with existing telephony systems, providing real-time data and analytics on call patterns and customer interactions. Additionally, the software supports multilingual capabilities, catering to diverse customer bases. Ideal for call centers and service-oriented organizations, Enghouse IVR empowers businesses to improve customer satisfaction and operational efficiency.

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Contact Details

  • Vendor Name Enghouse Interactive
  • Founded 1998
  • Location United States

Support

  • Email Email

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Telecommunications

Enghouse IVR Features

  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages

Enghouse IVR Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Top Enghouse IVR Alternatives

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Enghouse IVR FAQs

Enghouse IVR is an innovative interactive voice response (IVR) software designed to enhance customer service and streamline communication processes for businesses. This powerful platform enables organizations to create customized IVR systems that guide callers through various options and provide information efficiently. With its user-friendly interface, businesses can easily design and deploy voice menus, enabling self-service options for customers and reducing the need for live agents. Enghouse IVR integrates seamlessly with existing telephony systems, providing real-time data and analytics on call patterns and customer interactions. Additionally, the software supports multilingual capabilities, catering to diverse customer bases. Ideal for call centers and service-oriented organizations, Enghouse IVR empowers businesses to improve customer satisfaction and operational efficiency.

  • No, Enghouse IVR does not offer a free version.

  • Yes, Enghouse IVR offers a free trial.

  • No, Credit Card details are not required for the Enghouse IVR trial.

  • No, Enghouse IVR does not offer an API.

  • Enghouse IVR offers support with the following options:
    • Email

  • Enghouse IVR supports the following languages:
    • English

  • Following are the typical users of the Enghouse IVR:
    • Self-Employed , Small-Business , Midsize-Business

  • Enghouse IVR supports the following deployment:
    • Cloud Hosted

  • Enghouse IVR supports the following devices and operating systems:
    • Web-Based