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Dialing Innovations Call Center Application Suite Overview

Dialing Innovations Call Center Application Suite is a comprehensive, cloudbased solution designed to streamline and enhance the operations of call centers. This software offers a suite of features that empower agents to increase productivity, optimize customer interactions, and improve overall service quality. With automatic call distribution (ACD), predictive dialers, and interactive voice response (IVR), the platform automates many of the tasks involved in handling inbound and outbound calls, allowing agents to focus on more complex customer queries. Dialing Innovations also includes advanced reporting and analytics tools, enabling managers to monitor call metrics, track agent performance, and identify areas for improvement. Integration with customer relationship management (CRM) systems ensures that agents have instant access to customer data, providing a more personalized and efficient service. By enhancing operational efficiency, reducing wait times, and improving customer satisfaction, Dialing Innovations Call Center Application Suite helps businesses optimize their call center operations and achieve higher performance levels.

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Contact Details

  • Vendor Name Dialing Innovations
  • Founded 2010
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Financial Services, Food & Beverages, Restaurants, Telecommunications

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Dialing Innovations Call Center Application Suite Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Progressive Dialer
  • Arrow Icon Power Dialer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Preview Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Campaign Management
  • Arrow Icon Call Scripting
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Call Recording
  • Arrow Icon Call Transfer
  • Arrow Icon Caller ID
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Monitoring
  • Arrow Icon Interaction Tracking
  • Arrow Icon Call Tagging
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon File Transfer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon Recording
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Contact Management
  • Arrow Icon Scheduled Recording
  • Arrow Icon Voice Mail
  • Arrow Icon Call Transcription
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Center Management
  • Arrow Icon Auto-Dialer
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon VoIP
  • Arrow Icon Voice Mail
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Caller ID
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Recording
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Auto-Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Screening
  • Arrow Icon Caller ID
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon SIP Trunking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Recording
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Auto-Dialer
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Mobile Access
  • Arrow Icon Voice Mail
  • Arrow Icon Call Tracking

Dialing Innovations Call Center Application Suite Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$10 Per User

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Dialing Innovations Call Center Application Suite FAQs

Dialing Innovations Call Center Application Suite is a comprehensive, cloudbased solution designed to streamline and enhance the operations of call centers. This software offers a suite of features that empower agents to increase productivity, optimize customer interactions, and improve overall service quality. With automatic call distribution (ACD), predictive dialers, and interactive voice response (IVR), the platform automates many of the tasks involved in handling inbound and outbound calls, allowing agents to focus on more complex customer queries. Dialing Innovations also includes advanced reporting and analytics tools, enabling managers to monitor call metrics, track agent performance, and identify areas for improvement. Integration with customer relationship management (CRM) systems ensures that agents have instant access to customer data, providing a more personalized and efficient service. By enhancing operational efficiency, reducing wait times, and improving customer satisfaction, Dialing Innovations Call Center Application Suite helps businesses optimize their call center operations and achieve higher performance levels.

  • Yes, Dialing Innovations Call Center Application Suite offers a free version.

  • Yes, Dialing Innovations Call Center Application Suite offers a free trial.

  • No, Credit Card details are not required for the Dialing Innovations Call Center Application Suite trial.

  • Dialing Innovations Call Center Application Suite offers the following pricing plans & packages:

    Basic

    $10 Per User

  • Dialing Innovations Call Center Application Suite supports the following payment frequencies:

    • Monthly Subscription

  • No, Dialing Innovations Call Center Application Suite does not offer an API.

  • Dialing Innovations Call Center Application Suite offers support with the following options:
    • 24x7 Support , Email , Phone , Chat

  • Dialing Innovations Call Center Application Suite offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Dialing Innovations Call Center Application Suite supports the following languages:
    • English

  • Following are the typical users of the Dialing Innovations Call Center Application Suite:
    • Self-Employed , Small-Business , Midsize-Business

  • Dialing Innovations Call Center Application Suite supports the following deployment:
    • Cloud Hosted

  • Dialing Innovations Call Center Application Suite supports the following devices and operating systems:
    • Web-Based

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