Contiinex is a call center software solution designed to enhance the efficiency and productivity of customer service teams. With its user-friendly interface and advanced features, Contiinex allows businesses to manage inbound and outbound calls, route them intelligently, and track customer interactions seamlessly. The software includes automatic call distribution (ACD), which ensures that calls are routed to the most appropriate agent based on skills, availability, or customer priority. Contiinex also offers features like interactive voice response (IVR), call recording, and live call monitoring, enabling managers to oversee calls in real time and ensure quality control. With built-in CRM integrations, the software provides agents with quick access to customer data, allowing for personalized interactions and quicker resolution times. Contiinex also includes analytics tools that track key performance indicators such as call volume, response time, and customer satisfaction. The platform’s reporting and dashboard features allow businesses to measure call center performance, identify areas for improvement, and optimize customer support.
Smarterbiz Technologies
India
Proprietary
Call Recording
