ContactWise Overview

ContactWise is a call center software solution designed to optimize customer service operations and improve client interactions. The software provides a range of features, including call routing, agent performance monitoring, and customer support ticket management. With ContactWise, businesses can easily track and manage customer inquiries, ensuring quick and accurate responses. It also integrates seamlessly with CRM systems, enabling agents to have a 360-degree view of customer interactions. The software’s real-time analytics allow managers to track call volumes, monitor agent performance, and make data-driven decisions. ContactWise is designed for businesses of all sizes, helping them enhance customer satisfaction, improve operational efficiency, and boost overall productivity.

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Contact Details

  • Vendor Name ContactWise
  • Founded
  • Location United Kingdom

Support

  • 24x7 Support 24x7 Support
  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Computer Software, Information Technology & Services, Logistics & Supply Chain, Telecommunications

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ContactWise Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking

ContactWise Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • GBP (£) GBP (£)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$10 Per Month

ContactWise FAQs

ContactWise is a call center software solution designed to optimize customer service operations and improve client interactions. The software provides a range of features, including call routing, agent performance monitoring, and customer support ticket management. With ContactWise, businesses can easily track and manage customer inquiries, ensuring quick and accurate responses. It also integrates seamlessly with CRM systems, enabling agents to have a 360-degree view of customer interactions. The software’s real-time analytics allow managers to track call volumes, monitor agent performance, and make data-driven decisions. ContactWise is designed for businesses of all sizes, helping them enhance customer satisfaction, improve operational efficiency, and boost overall productivity.

  • Yes, ContactWise offers a free version.

  • Yes, ContactWise offers a free trial.

  • No, Credit Card details are not required for the ContactWise trial.

  • ContactWise offers the following pricing plans & packages:

    Basic

    $10 Per Month

  • ContactWise supports the following payment frequencies:

    • Monthly Subscription

  • No, ContactWise does not offer an API.

  • ContactWise offers support with the following options:
    • 24x7 Support , Chat

  • ContactWise offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • ContactWise supports the following languages:
    • English

  • Following are the typical users of the ContactWise:
    • Self-Employed , Small-Business , Midsize-Business

  • ContactWise supports the following deployment:
    • Cloud Hosted

  • ContactWise supports the following devices and operating systems:
    • Web-Based