contactSPACE Overview

contactSPACE is an advanced call center software designed to enhance communication and improve operational efficiency for contact centers and customer support teams. The platform provides a comprehensive suite of tools for managing inbound and outbound calls, tracking performance metrics, and optimizing workflows. With its intuitive interface, agents can easily access customer information, manage calls, and document interactions in real-time. contactSPACE includes features for call routing, queuing, and automated dialing, ensuring that calls are handled efficiently and promptly. The software's reporting and analytics capabilities offer insights into call center performance, helping managers identify trends and areas for improvement. Ideal for businesses seeking to enhance customer service and streamline operations, contactSPACE empowers contact centers to deliver exceptional support and improve customer satisfaction.

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contactSPACE Screenshot & Video

Contact Details

  • Vendor Name contactSPACE
  • Founded 2014
  • Location Australia

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Accounting, Environmental Services, Fundraising

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contactSPACE Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Lead Capture
  • Arrow Icon Email Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Lead Qualification
  • Arrow Icon Lead Management
  • Arrow Icon Task Management
  • Arrow Icon Performance Management
  • Arrow Icon Data Management
  • Arrow Icon Contact Management
  • Arrow Icon Meeting Management
  • Arrow Icon Call Recording
  • Arrow Icon Lead Distribution
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Auto-Dialer
  • Arrow Icon Calendar Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Reminders
  • Arrow Icon Call List Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Deal Management
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Recurring Giving
  • Arrow Icon Online Giving
  • Arrow Icon Payment Processing
  • Arrow Icon Gift Matching Management
  • Arrow Icon Donation Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Mobile Giving
  • Arrow Icon Campaign Management
  • Arrow Icon Activity Tracking
  • Arrow Icon Event Ticketing
  • Arrow Icon Grant Management
  • Arrow Icon Donor Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Email Marketing
  • Arrow Icon Attendance Management
  • Arrow Icon Receipt Management
  • Arrow Icon Personalization
  • Arrow Icon Volunteer Management
  • Arrow Icon Ad hoc Reporting
  • Arrow Icon Event Management
  • Arrow Icon Campaign Planning
  • Arrow Icon For Nonprofits
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Credit Card Processing
  • Arrow Icon Contact Management
  • Arrow Icon Pledge Management
  • Arrow Icon Registration Management
  • Arrow Icon Recurring/Subscription Billing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Progressive Dialer
  • Arrow Icon Power Dialer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Preview Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Campaign Management
  • Arrow Icon Call Scripting
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Call Recording
  • Arrow Icon Call Transfer
  • Arrow Icon Caller ID
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Monitoring
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon Lead Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon List Management
  • Arrow Icon Campaign Management
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Call Scheduling
  • Arrow Icon Call Routing
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Call Transfer
  • Arrow Icon Campaign Specific Caller ID
  • Arrow Icon FCC Compliance
  • Arrow Icon Call Reporting
  • Arrow Icon Interaction Tracking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Recording
  • Arrow Icon FTC Compliance
  • Arrow Icon Call Monitoring
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Call Logging
  • Arrow Icon Campaign Management
  • Arrow Icon Caller ID
  • Arrow Icon CRM
  • Arrow Icon Callback Scheduling
  • Arrow Icon Outbound Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Inbound Call Center
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Scripting
  • Arrow Icon Call Recording
  • Arrow Icon Call Center Management
  • Arrow Icon Lead Distribution
  • Arrow Icon Automatic Call Distribution

contactSPACE Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$150 Per Feature

contactSPACE FAQs

contactSPACE is an advanced call center software designed to enhance communication and improve operational efficiency for contact centers and customer support teams. The platform provides a comprehensive suite of tools for managing inbound and outbound calls, tracking performance metrics, and optimizing workflows. With its intuitive interface, agents can easily access customer information, manage calls, and document interactions in real-time. contactSPACE includes features for call routing, queuing, and automated dialing, ensuring that calls are handled efficiently and promptly. The software's reporting and analytics capabilities offer insights into call center performance, helping managers identify trends and areas for improvement. Ideal for businesses seeking to enhance customer service and streamline operations, contactSPACE empowers contact centers to deliver exceptional support and improve customer satisfaction.

  • No, contactSPACE does not offer a free version.

  • Yes, contactSPACE offers a free trial.

  • No, Credit Card details are not required for the contactSPACE trial.

  • contactSPACE offers the following pricing plans & packages:

    Basic

    $150 Per Feature

  • contactSPACE supports the following payment frequencies:

    • Monthly Subscription

  • No, contactSPACE does not offer an API.

  • contactSPACE offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • contactSPACE offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • contactSPACE supports the following languages:
    • English

  • Following are the typical users of the contactSPACE:
    • Self-Employed , Small-Business , Midsize-Business

  • contactSPACE supports the following deployment:
    • Cloud Hosted

  • contactSPACE supports the following devices and operating systems:
    • Web-Based

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