Does BeInContact offer a free version?

No, BeInContact does not offer a free version.

Does BeInContact offer a free trial?

Yes, BeInContact offers a free trial.

Are Credit Card details required for the BeInContact trial?

No, Credit Card details are not required for the BeInContact trial.

What are the pricing plans & packages of BeInContact?

BeInContact offers the following pricing plans and packages: Basic - $38 (Per User) .

What payment frequencies does BeInContact offer?

BeInContact supports the following payment frequencies: Monthly Subscription

Does BeInContact offer an API?

No, BeInContact does not offer an API.

What type of support options does BeInContact offer?

BeInContact offers support with the following options: 24x7 Support, Email, Phone, Chat, Knowledge Base

What type of training options does BeInContact offer?

BeInContact offers training with the following options: In-person, Live Online, Webinar, Documentation, Videos

What different languages does BeInContact support?

BeInContact supports the following languages: English

Who uses BeInContact?

Typical users of BeInContact include: Self-Employed, Small-Business, Midsize-Business

What deployment options does BeInContact support?

BeInContact supports the following deployment options: Cloud Hosted, Deployment Type

What devices and operating systems does BeInContact support?

BeInContact supports the following devices and operating systems: Web-Based, Linux

BeInContact Reviews Sep 2025: Pricing & Features

BeInContact Overview

BeInContact is a powerful help desk software that helps businesses provide top-notch customer support and enhance user experiences. The platform offers a centralized ticketing system that allows support teams to manage and resolve customer inquiries efficiently. BeInContact supports multiple communication channels, including email, live chat, phone calls, and social media, ensuring that customers can reach out in the way that is most convenient for them. The software includes advanced automation features, such as ticket routing, SLA tracking, and auto-responses, to streamline workflows and reduce response times. BeInContact also offers comprehensive reporting and analytics tools, enabling businesses to track key support metrics like resolution times, customer satisfaction, and agent performance. With its easy-to-use interface and customizable features, BeInContact helps businesses deliver exceptional customer support, increase customer satisfaction, and improve operational efficiency.

Contact Details

BeCloud Solutions
Italy

Support

24x7 Support
Email
Phone
Chat
Knowledge Base

Training

In-person
Live Online
Webinar
Documentation
Videos

Licensing & Deployment

Proprietary
Cloud Hosted
On-Premise
Web-Based
Linux

Typical Customers

Self-Employed
Small-Business
Midsize-Business

Languages Supported

English

Industries

Education Management, Industrial Automation, Machinery, Mechanical or Industrial Engineering, Professional Training

BeInContact Features

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Customer Engagement Software

Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

Auto Dialer Software

Progressive Dialer
Power Dialer
Computer Telephony Integration
Preview Dialer
IVR/Voice Recognition
Automatic Call Distribution
Campaign Management
Call Scripting
Call Routing
Voice Mail
Call Recording
Call Transfer
Caller ID
Predictive Dialer
Call Center Management
Reporting/Analytics
Call Monitoring

Call Recording Software

Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer

Contact Center Software

Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management

Customer Experience Software

Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure

IVR Software

Call Center Management
Call Routing
Voice Mail
Text to Speech
Call Recording
Call Logging
Survey/Poll Management
Callback Scheduling
Phone Key Input
Reporting & Statistics
IVR/Voice Recognition
Caller ID
Campaign Management
Call Disposition
Call Monitoring
Auto-Dialer
Multi-Channel Communication
Multiple Scripts
Automatic Call Distribution
Computer Telephony Integration
Voice Customization
Real-Time Monitoring
Pre-recorded Messages

Predictive Dialer Software

Lead Management
Call Monitoring
Contact Management
List Management
Campaign Management
Automatic Call Distribution
Call Scheduling
Call Routing
Predictive Dialer
Call Center Management
Real-Time Reporting
Call Transfer
Campaign Specific Caller ID
FCC Compliance
Call Reporting
Interaction Tracking
Computer Telephony Integration
Reporting/Analytics
Call Recording
FTC Compliance

Server Management Software

Scheduling
Capacity Planning
Event Logs
Incident Management
Maintenance Scheduling
CPU Monitoring
Real-Time Monitoring
Patch Management
Server Monitoring
Virtual Machine Monitoring
Email Monitoring
Credential Management

Softphone Software

Call Logging
Caller ID
Video Conferencing
Call Routing
Call Recording
Caller Profiles
Live Chat

Telephony Software

Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution

BeInContact Pricing

Pricing Type

Per User

Preferred Currency

EUR (€)

Free Trial

Free Version

Payment Frequency

Monthly Subscription

Plans & Packages

Basic

$38 Per User

BeInContact FAQs

No, BeInContact does not offer a free version.

Yes, BeInContact offers a free trial.

No, Credit Card details are not required for the BeInContact trial.

BeInContact offers the following pricing plans & packages:

Basic

$38 Per User

BeInContact supports the following payment frequencies:
- Monthly Subscription

No, BeInContact does not offer an API.

BeInContact offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base

BeInContact offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos

BeInContact supports the following languages:
- English

Following are the typical users of the BeInContact:
- Self-Employed , Small-Business , Midsize-Business

BeInContact supports the following deployment:
- Cloud Hosted , On-Premise

BeInContact supports the following devices and operating systems:
- Web-Based , Linux

BeInContact Claim

BeInContact Overview