Does Amazon Connect offer a free version?

Yes, Amazon Connect offers a free version.

Does Amazon Connect offer a free trial?

Yes, Amazon Connect offers a free trial.

Are Credit Card details required for the Amazon Connect trial?

No, Credit Card details are not required for the Amazon Connect trial.

What are the pricing plans & packages of Amazon Connect?

Amazon Connect offers the following pricing plans and packages: Inbound voice usage - $1.08 (Per Hour) .

Does Amazon Connect offer an API?

Yes, Amazon Connect offers an API.

What type of support options does Amazon Connect offer?

Amazon Connect offers support with the following options: Email, Phone, Knowledge Base

What type of training options does Amazon Connect offer?

Amazon Connect offers training with the following options: In-person, Webinar, Documentation

Who uses Amazon Connect?

Typical users of Amazon Connect include: Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

What deployment options does Amazon Connect support?

Amazon Connect supports the following deployment options: Cloud Hosted

What devices and operating systems does Amazon Connect support?

Amazon Connect supports the following devices and operating systems: Web-Based

Amazon Connect Reviews Oct 2025: Pricing & Features

Q: What different languages does Amazon Connect support?

Amazon Connect supports the following languages: arabic, basque, bulgarian, catalan, chinese, croatian, czech, danish, dutch, english, estonian, finnish, french, galician, german, greek, hebrew, hindi, hungarian, icelandic, indonesian, irish, italian, japanese, kazakh, korean, latvian, lithuanian, malay, norwegian, polish, portuguese, romanian, serbian, slovak, slovenian, spanish, swedish, thai, turkish, vietnamese

Amazon Connect Overview

Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connect also integrates with other AWS services, enhancing its capabilities with analytics and machine learning. It supports omnichannel communication, enabling interactions through voice and chat. The pay-as-you-go pricing model makes it cost-effective and scalable for businesses of varying sizes. Additionally, Amazon Connect provides real-time and historical analytics to improve customer service strategies. Its focus is on simplifying contact center operations while ensuring a high-quality customer experience.

Contact Details

Amazon Web Services
2006
United States
1000+

Support

Email
Phone
Knowledge Base

Training

In-person
Webinar
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based

Typical Customers

Self-Employed
Small-Business
Midsize-Business
Large-Enterprise-Business

Languages Supported

Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Vietnamese

Industries

Advertising & Marketing, Automotive, Aviation & Aerospace, Broadcast Media, Computer Games, Consumer Goods, Education Management, Entertainment, Financial Services, Government Administration, Hospital & Health Care, Hospitality, Leisure & Travel, Mechanical or Industrial Engineering, Non-profit Organization Management, Oil & Energy, Retail, Semiconductors, Sports, Telecommunications, Utilities

Amazon Connect Features

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

Call Accounting Software

Inbound Reporting
CRM
Call Tracking
Interaction Tracking
Call Volume
Call Recording
Voice Mail
Call Center Management
Unattended Call Management
Activity Dashboard
Caller ID
Call Transfer
Outbound Reporting
Activity Tracking
User Management
Call Duration
Automatic Call Distribution
Call Monitoring
Call Routing
Performance Management
Contact Management
IVR/Voice Recognition
Auto-Dialer
Call List Management
Call Scripting
Callback Scheduling
Call Logging
Usage Tracking/Analytics
Cost Analysis
Billing & Invoicing

Call Recording Software

Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer

Chatbot Software

Natural Language Processing
Automated Responses
Virtual Assistant
Chatbot
AI/Machine Learning
Query Suggestions
Customer Support
Language Detection
Pre-Configured Bot
Code-free Development
Automated Routing
Augmented Analytics
Transfers/Routing
Lead Qualification
Customizable Branding
Lead Capture
For Sales/Marketing

Contact Center Software

Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management

Contact Center Quality Assurance Software

Quality Management
Employee Coaching Tools
Customer Experience Management
Call Recording
Reporting/Analytics
Process/Workflow Automation
Third-Party Integrations
Multi-Channel Communication
Activity Dashboard
KPI Monitoring
Multiple Scoring Models
Customer Surveys
Feedback Management
Agent Interface
Sentiment Analysis

IVR Software

Call Center Management
Call Routing
Voice Mail
Text to Speech
Call Recording
Call Logging
Survey/Poll Management
Callback Scheduling
Phone Key Input
Reporting & Statistics
IVR/Voice Recognition
Caller ID
Campaign Management
Call Disposition
Call Monitoring
Auto-Dialer
Multi-Channel Communication
Multiple Scripts
Automatic Call Distribution
Computer Telephony Integration
Voice Customization
Real-Time Monitoring
Pre-recorded Messages

Predictive Dialer Software

Lead Management
Call Monitoring
Contact Management
List Management
Campaign Management
Automatic Call Distribution
Call Scheduling
Call Routing
Predictive Dialer
Call Center Management
Real-Time Reporting
Call Transfer
Campaign Specific Caller ID
FCC Compliance
Call Reporting
Interaction Tracking
Computer Telephony Integration
Reporting/Analytics
Call Recording
FTC Compliance

Speech Analytics Software

Data Security
Natural Language Processing
Sentiment Analysis
Predictive Analytics
Surveys & Feedback
Call Recording
Automatic Transcription
Customer Experience Management
Call Center Management
Self-Service Search

Telephony Software

Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution

VoIP Software

IVR/Voice Recognition
Call Screening
Caller ID
Call Routing
Call Monitoring
Contact Management
SIP Trunking
Computer Telephony Integration
Call Recording
Call Center Management
Call Transfer
Reporting & Statistics
Auto-Dialer
Automatic Call Distribution
Mobile Access
Voice Mail
Call Tracking

Amazon Connect Pricing

Pricing Type

Contact Vendor

Preferred Currency

USD ($)

Free Trial

Available

Free Version

Payment Frequency

Pricing Page

Plans & Packages

Inbound voice usage

$1.08 Per Hour

Amazon Connect FAQs

Yes, Amazon Connect offers a free version.

Yes, Amazon Connect offers a free trial.

No, Credit Card details are not required for the Amazon Connect trial.

Amazon Connect offers the following pricing plans & packages:

Inbound voice usage

$1.08 Per Hour

Yes, Amazon Connect offers an API.

Amazon Connect offers support with the following options:
- Email , Phone , Knowledge Base

Amazon Connect offers training with the following options:
- In-person , Webinar , Documentation

Amazon Connect supports the following languages:
- Arabic , Basque , Bulgarian , Catalan , Chinese , Croatian , Czech , Danish , Dutch , English , Estonian , Finnish , French , Galician , German , Greek , Hebrew , Hindi , Hungarian , Icelandic , Indonesian , Irish , Italian , Japanese , Kazakh , Korean , Latvian , Lithuanian , Malay , Norwegian , Polish , Portuguese , Romanian , Serbian , Slovak , Slovenian , Spanish , Swedish , Thai , Turkish , Vietnamese

Following are the typical users of the Amazon Connect:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Amazon Connect supports the following deployment:
- Cloud Hosted

Amazon Connect supports the following devices and operating systems:
- Web-Based

Amazon Connect Claim