WeHelp Overview

WeHelp is a customer experience (CX) software platform designed to enhance the way businesses interact with their customers. By leveraging advanced analytics and feedback tools, WeHelp enables businesses to understand customer needs, identify pain points, and improve service delivery. The software includes features for collecting and analyzing customer feedback through surveys, chatbots, and social media listening, providing businesses with real-time insights into customer sentiment. It also includes tools for tracking customer interactions, managing support tickets, and facilitating self-service options. WeHelp helps organizations build stronger relationships with customers, reduce churn, and improve satisfaction by providing timely and personalized responses. With its integrated analytics and reporting functions, businesses can optimize their customer service strategies, make data-driven decisions, and enhance the overall customer experience.

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WeHelp Screenshot & Video

Contact Details

  • Vendor Name WeHelp
  • Founded
  • Location United States

Support

  • Email Email
  • FAQs/Forum FAQs/Forum

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Advertising & Marketing, Health, Information Technology & Services

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WeHelp Features

  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon URL Customization
  • Arrow Icon Offline Response Collection
  • Arrow Icon Feedback Management
  • Arrow Icon Template Management
  • Arrow Icon Email Marketing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Language
  • Arrow Icon Data Import/Export
  • Arrow Icon Real Time Data
  • Arrow Icon Engagement Tracking
  • Arrow Icon Question Piping
  • Arrow Icon Data Analysis Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Customer Segmentation
  • Arrow Icon Question Library
  • Arrow Icon Survey Builder
  • Arrow Icon Customizable Questions
  • Arrow Icon Randomization
  • Arrow Icon Support Audio/Images/Video
  • Arrow Icon Site Intercept Survey
  • Arrow Icon Question Branching
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Drag & Drop
  • Arrow Icon Social Media Integration
  • Arrow Icon Skip Logic
  • Arrow Icon Response Validation
  • Arrow Icon Pulse Surveys
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Visual Analytics
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Text Fields
  • Arrow Icon Anonymous Feedback
  • Arrow Icon NPS of Customers
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Pulse Surveys
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Text Analysis
  • Arrow Icon NPS of Employees
  • Arrow Icon Segmentation
  • Arrow Icon Mobile Survey
  • Arrow Icon Multi-Language

WeHelp Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$19 Per Feature

WeHelp FAQs

WeHelp is a customer experience (CX) software platform designed to enhance the way businesses interact with their customers. By leveraging advanced analytics and feedback tools, WeHelp enables businesses to understand customer needs, identify pain points, and improve service delivery. The software includes features for collecting and analyzing customer feedback through surveys, chatbots, and social media listening, providing businesses with real-time insights into customer sentiment. It also includes tools for tracking customer interactions, managing support tickets, and facilitating self-service options. WeHelp helps organizations build stronger relationships with customers, reduce churn, and improve satisfaction by providing timely and personalized responses. With its integrated analytics and reporting functions, businesses can optimize their customer service strategies, make data-driven decisions, and enhance the overall customer experience.

  • No, WeHelp does not offer a free version.

  • Yes, WeHelp offers a free trial.

  • No, Credit Card details are not required for the WeHelp trial.

  • WeHelp offers the following pricing plans & packages:

    Basic

    $19 Per Feature

  • WeHelp supports the following payment frequencies:

    • Monthly Subscription

  • No, WeHelp does not offer an API.

  • WeHelp offers support with the following options:
    • Email , FAQs/Forum

  • WeHelp supports the following languages:
    • English

  • Following are the typical users of the WeHelp:
    • Self-Employed , Small-Business , Midsize-Business

  • WeHelp supports the following deployment:
    • Cloud Hosted

  • WeHelp supports the following devices and operating systems:
    • Web-Based