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versaSRS HelpDesk Overview

versaSRS HelpDesk is a robust help desk software designed to streamline customer support and enhance service delivery for organizations. This platform provides tools for ticket management, issue tracking, and knowledge base creation, enabling support teams to resolve customer inquiries efficiently. With features like automated ticket assignment and real-time reporting, versaSRS enhances communication between support agents and customers, improving response times and satisfaction. The software’s user-friendly interface allows agents to easily navigate and manage support requests. By adopting versaSRS HelpDesk, organizations can improve their customer service operations, boost efficiency, and foster positive relationships with their clients.

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versaSRS HelpDesk Screenshot & Video

Contact Details

  • Vendor Name VersaDev
  • Founded 1995
  • Location Australia

Support

  • Chat Chat

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Information Technology & Services, Internet

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versaSRS HelpDesk Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring

versaSRS HelpDesk Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • AUD ($) AUD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • One-Time Payment One-Time Payment

Plans & Packages

Basic

$99 One-time

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versaSRS HelpDesk FAQs

versaSRS HelpDesk is a robust help desk software designed to streamline customer support and enhance service delivery for organizations. This platform provides tools for ticket management, issue tracking, and knowledge base creation, enabling support teams to resolve customer inquiries efficiently. With features like automated ticket assignment and real-time reporting, versaSRS enhances communication between support agents and customers, improving response times and satisfaction. The software’s user-friendly interface allows agents to easily navigate and manage support requests. By adopting versaSRS HelpDesk, organizations can improve their customer service operations, boost efficiency, and foster positive relationships with their clients.

  • No, versaSRS HelpDesk does not offer a free version.

  • Yes, versaSRS HelpDesk offers a free trial.

  • No, Credit Card details are not required for the versaSRS HelpDesk trial.

  • versaSRS HelpDesk offers the following pricing plans & packages:

    Basic

    $99 One-time

  • versaSRS HelpDesk supports the following payment frequencies:

    • One-Time Payment

  • No, versaSRS HelpDesk does not offer an API.

  • versaSRS HelpDesk offers support with the following options:
    • Chat

  • versaSRS HelpDesk supports the following languages:
    • English

  • Following are the typical users of the versaSRS HelpDesk:
    • Self-Employed , Small-Business , Midsize-Business

  • versaSRS HelpDesk supports the following deployment:
    • Cloud Hosted

  • versaSRS HelpDesk supports the following devices and operating systems:
    • Web-Based