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USAN Contact Suite for Amazon Connect Overview

The USAN Contact Suite for Amazon Connect is an artificial intelligence-powered software solution designed to enhance customer service operations. Integrated with Amazon Connect, the platform offers AI-driven capabilities like intelligent call routing, voice recognition, and automated customer interactions. USAN Contact Suite helps businesses automate repetitive tasks, improve agent efficiency, and provide a personalized customer experience. With features such as predictive analytics, real-time reporting, and natural language processing (NLP), the platform allows businesses to leverage AI to optimize their contact center operations, reduce costs, and enhance overall customer satisfaction.

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USAN Contact Suite for Amazon Connect Screenshot & Video

Contact Details

  • Vendor Name USAN
  • Founded 1989
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Education Management, Real Estate

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USAN Contact Suite for Amazon Connect Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Virtual Personal Assistant (VPA)
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon API
  • Arrow Icon Data Import/Export
  • Arrow Icon Predictive Analytics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Language
  • Arrow Icon For Sales Teams/Organizations
  • Arrow Icon Collaboration Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Chatbot
  • Arrow Icon For eCommerce
  • Arrow Icon Speech Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon File Sharing
  • Arrow Icon Fax Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Recording
  • Arrow Icon Audio/Video Conferencing
  • Arrow Icon Call Routing
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Contextual Guidance
  • Arrow Icon Live Chat
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon For Developers
  • Arrow Icon Multi-Language
  • Arrow Icon Code-free Development
  • Arrow Icon Speech Synthesis
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Speech Recognition
  • Arrow Icon Intent Recognition
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chatbot
  • Arrow Icon Customer Profiles
  • Arrow Icon Behavioral Analytics
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Customizable Templates
  • Arrow Icon Drag & Drop
  • Arrow Icon Activity Dashboard
  • Arrow Icon Collaboration Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Data Import/Export
  • Arrow Icon Activity Tracking
  • Arrow Icon Engagement Tracking
  • Arrow Icon Performance Metrics
  • Arrow Icon Predictive Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon Requirements Management
  • Arrow Icon Drag & Drop
  • Arrow Icon Workflow Management
  • Arrow Icon Performance Monitoring
  • Arrow Icon Data Aggregation and Publishing
  • Arrow Icon Business Process Automation
  • Arrow Icon Templates
  • Arrow Icon Iteration Management
  • Arrow Icon Collaborative Development
  • Arrow Icon Web/Mobile App Development
  • Arrow Icon Visual Modeling
  • Arrow Icon Deployment Management
  • Arrow Icon Integrations Management
  • Arrow Icon AI-assisted Development
  • Arrow Icon Model Training
  • Arrow Icon Activity Dashboard
  • Arrow Icon Predictive Modeling
  • Arrow Icon Deep Learning
  • Arrow Icon Workflow Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon ML Algorithm Library
  • Arrow Icon API
  • Arrow Icon Natural Language Processing
  • Arrow Icon Data Visualization
  • Arrow Icon Data Import/Export
  • Arrow Icon Predictive Analytics
  • Arrow Icon Data Extraction
  • Arrow Icon Machine Learning
  • Arrow Icon Multi-Language
  • Arrow Icon Optical Character Recognition
  • Arrow Icon Part of Speech Tagging
  • Arrow Icon Search/Filter
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Speech Recognition
  • Arrow Icon Topic Classification
  • Arrow Icon Text Analysis

USAN Contact Suite for Amazon Connect Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

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USAN Contact Suite for Amazon Connect FAQs

The USAN Contact Suite for Amazon Connect is an artificial intelligence-powered software solution designed to enhance customer service operations. Integrated with Amazon Connect, the platform offers AI-driven capabilities like intelligent call routing, voice recognition, and automated customer interactions. USAN Contact Suite helps businesses automate repetitive tasks, improve agent efficiency, and provide a personalized customer experience. With features such as predictive analytics, real-time reporting, and natural language processing (NLP), the platform allows businesses to leverage AI to optimize their contact center operations, reduce costs, and enhance overall customer satisfaction.

  • No, USAN Contact Suite for Amazon Connect does not offer a free version.

  • Yes, USAN Contact Suite for Amazon Connect offers a free trial.

  • No, Credit Card details are not required for the USAN Contact Suite for Amazon Connect trial.

  • USAN Contact Suite for Amazon Connect supports the following payment frequencies:

    • Monthly Subscription

  • No, USAN Contact Suite for Amazon Connect does not offer an API.

  • USAN Contact Suite for Amazon Connect offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base , FAQs/Forum

  • USAN Contact Suite for Amazon Connect offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • USAN Contact Suite for Amazon Connect supports the following languages:
    • English

  • Following are the typical users of the USAN Contact Suite for Amazon Connect:
    • Self-Employed , Small-Business , Midsize-Business

  • USAN Contact Suite for Amazon Connect supports the following deployment:
    • Cloud Hosted

  • USAN Contact Suite for Amazon Connect supports the following devices and operating systems:
    • Web-Based