Does SOGEDES.X offer a free version?

Yes, SOGEDES.X offers a free version.

Does SOGEDES.X offer a free trial?

Yes, SOGEDES.X offers a free trial.

Are Credit Card details required for the SOGEDES.X trial?

No, Credit Card details are not required for the SOGEDES.X trial.

What type of support options does SOGEDES.X offer?

24x7 Support, Email, Phone, Chat, Knowledge Base, FAQs/Forum

What type of training options does SOGEDES.X offer?

In-person, Live Online, Webinar, Documentation, Videos

Self-Employed, Small-Business, Midsize-Business

SOGEDES.X Reviews Jun 2025: Pricing & Features

SOGEDES.X Overview

SOGEDES.X is an advanced call center software that helps businesses improve customer service and enhance operational efficiency. Designed for both small businesses and large enterprises, SOGEDES.X offers a range of features that enable customer support teams to handle calls, emails, chats, and social media interactions from a single platform. The software includes intelligent routing systems to ensure that customers are connected to the most qualified agents, reducing wait times and increasing first-call resolution rates. SOGEDES.X also offers real-time analytics and reporting, allowing managers to monitor call volumes, agent performance, and customer satisfaction metrics. The software’s integration capabilities enable seamless connection with CRM systems, knowledge bases, and other business tools, ensuring that agents have access to the information they need to provide exceptional service. Whether for inbound or outbound calling, SOGEDES.X is designed to streamline call center operations, improve customer experiences, and boost overall productivity.

SOGEDES
2002
Germany

Support

24x7 Support
Email
Phone
Chat
Knowledge Base
FAQs/Forum

Training

In-person
Live Online
Webinar
Documentation
Videos

Licensing & Deployment

Proprietary
Cloud Hosted
On-Premise
Web-Based
Linux

Typical Customers

Self-Employed
Small-Business
Midsize-Business

Languages Supported

English

Industries

Computer Software, Information Technology & Services, Logistics & Supply Chain, Telecommunications

SOGEDES.X Features

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

Contact Center Software

Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management

Customer Experience Software

Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure

IVR Software

Call Center Management
Call Routing
Voice Mail
Text to Speech
Call Recording
Call Logging
Survey/Poll Management
Callback Scheduling
Phone Key Input
Reporting & Statistics
IVR/Voice Recognition
Caller ID
Campaign Management
Call Disposition
Call Monitoring
Auto-Dialer
Multi-Channel Communication
Multiple Scripts
Automatic Call Distribution
Computer Telephony Integration
Voice Customization
Real-Time Monitoring
Pre-recorded Messages

Customer Support Software

Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot

SOGEDES.X Pricing

Pricing Type

Usage Based

Preferred Currency

EUR (€)

Free Trial

Available

Free Version

Payment Frequency

Annual Subscription

SOGEDES.X FAQs

Yes, SOGEDES.X offers a free version.

Yes, SOGEDES.X offers a free trial.

No, Credit Card details are not required for the SOGEDES.X trial.

SOGEDES.X supports the following payment frequencies:
- Annual Subscription

No, SOGEDES.X does not offer an API.

SOGEDES.X offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

SOGEDES.X offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos

SOGEDES.X supports the following languages:
- English

Following are the typical users of the SOGEDES.X:
- Self-Employed , Small-Business , Midsize-Business

SOGEDES.X supports the following deployment:
- Cloud Hosted , On-Premise

SOGEDES.X supports the following devices and operating systems:
- Web-Based , Linux

SOGEDES.X Claim

SOGEDES.X Overview