Does ServiceWise offer a free version?

No, ServiceWise does not offer a free version.

Does ServiceWise offer a free trial?

Yes, ServiceWise offers a free trial.

Are Credit Card details required for the ServiceWise trial?

No, Credit Card details are not required for the ServiceWise trial.

What are the pricing plans & packages of ServiceWise?

ServiceWise offers the following pricing plans and packages: - $0 .

What payment frequencies does ServiceWise offer?

ServiceWise supports the following payment frequencies: Monthly Subscription

Does ServiceWise offer an API?

No, ServiceWise does not offer an API.

What type of support options does ServiceWise offer?

ServiceWise offers support with the following options: 24x7 Support, Phone, Chat, FAQs/Forum

What type of training options does ServiceWise offer?

ServiceWise offers training with the following options: In-person, Live Online, Webinar, Documentation, Videos

What different languages does ServiceWise support?

ServiceWise supports the following languages: English

Who uses ServiceWise?

Typical users of ServiceWise include: Self-Employed, Small-Business, Midsize-Business

What deployment options does ServiceWise support?

ServiceWise supports the following deployment options: Cloud Hosted

What devices and operating systems does ServiceWise support?

ServiceWise supports the following devices and operating systems: Web-Based

ServiceWise Reviews Oct 2025: Pricing & Features

ServiceWise Overview

ServiceWise is a robust help desk software designed to improve customer support and service management. This platform offers features for ticket management, knowledge base creation, and reporting, enabling organizations to streamline their support operations and enhance customer satisfaction. With tools for automation and integration, ServiceWise empowers support teams to respond quickly to customer inquiries and resolve issues efficiently. Ideal for businesses seeking to improve their customer service, this software ensures that support processes are effective and customer-focused.

Contact Details

TechExcel
1995
United States

Support

24x7 Support
Phone
Chat
FAQs/Forum

Training

In-person
Live Online
Webinar
Documentation
Videos

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based

Typical Customers

Self-Employed
Small-Business
Midsize-Business

Languages Supported

English

Industries

Education Management, Government Administration, Information Technology & Services, Non-profit Organization Management

ServiceWise Features

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

ITSM Software

Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring

IT Management Software

Change Management
SLA Management
Activity Tracking
Knowledge Management
Dashboard
Audit Management
Self Service Portal
Patch Management
Capacity Management
Configuration Management
License Management
Alerts/Notifications
Inventory Management
Compliance Management
Remote Access/Control
Server Monitoring
Event Logs
Task Management
Incident Management
SSL Security
Audit Trail
Access Controls/Permissions
Ticket Management
Maintenance Scheduling
Chat/Messaging
Issue Auditing
IT Asset Tracking
IT Risk Management
Network Security

Issue Tracking Software

Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management

IT Service Software

Release Management
Contract/License Management
Knowledge Management
Activity Dashboard
Self Service Portal
Workflow Management
Service Catalog
Third-Party Integrations
Configuration Management
Alerts/Notifications
Inventory Management
Change Management
Problem Management
Compliance Management
Task Management
Support Ticket Management
Real-Time Monitoring
Resource Allocation & Planning
Service Request Management

Knowledge Base Software

Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management

Service Desk Software

Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics

IT Ticketing Systems Software

Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Asset Lifecycle Management
Automated Responses
Automated Routing
Change Management
Collaboration Tools
Configurable Workflow
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Help Desk Management
Incident Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Multi-Language
Prioritization
Problem Management
Release Management
Reporting/Analytics
Self Service Portal
Service Catalog
Service Reporting
Support Ticket Management
Support Ticket Tracking
Task Management

ServiceWise Pricing

Pricing Type

Contact Vendor

Preferred Currency

USD ($)

Free Trial

Available

Free Version

Payment Frequency

Monthly Subscription

ServiceWise FAQs

No, ServiceWise does not offer a free version.

Yes, ServiceWise offers a free trial.

No, Credit Card details are not required for the ServiceWise trial.

ServiceWise supports the following payment frequencies:
- Monthly Subscription

No, ServiceWise does not offer an API.

ServiceWise offers support with the following options:
- 24x7 Support , Phone , Chat , FAQs/Forum

ServiceWise offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos

ServiceWise supports the following languages:
- English

Following are the typical users of the ServiceWise:
- Self-Employed , Small-Business , Midsize-Business

ServiceWise supports the following deployment:
- Cloud Hosted

ServiceWise supports the following devices and operating systems:
- Web-Based

ServiceWise Claim

ServiceWise Overview