Remote eye Overview

Remote eye is a state-of-the-art remote support software designed to enable businesses to provide efficient and effective technical support to their clients and employees. The platform offers comprehensive tools for remote desktop access, troubleshooting, and issue resolution, ensuring that support teams can address technical problems swiftly and accurately. With features such as secure remote connections, multi-user sessions, and real-time chat support, Remote eye facilitates seamless communication and collaboration between support agents and users. The software also includes robust logging and reporting capabilities, providing insights into support performance, common issues, and resolution times. Additionally, Remote eye integrates seamlessly with popular ticketing and CRM systems, offering a unified approach to managing support requests and enhancing customer satisfaction. Enhance your technical support operations, reduce resolution times, and improve user satisfaction with Remote eye’s reliable and user-friendly remote support software solutions.

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Remote eye Screenshot & Video

Contact Details

  • Vendor Name Wideum
  • Founded
  • Location Spain

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, French, German, Italian, Japanese, Korean, Spanish, Chinese (Simplified)


Industries

Computer Hardware, Information Technology & Services, Mechanical or Industrial Engineering

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Remote eye Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Project Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Drag & Drop
  • Arrow Icon @mentions
  • Arrow Icon Communication Management
  • Arrow Icon Discussions/Forums
  • Arrow Icon Commenting/Notes
  • Arrow Icon File Sharing
  • Arrow Icon Real Time Notifications
  • Arrow Icon Calendar Management
  • Arrow Icon Video Conferencing
  • Arrow Icon Chat/Messaging
  • Arrow Icon Version Control
  • Arrow Icon Task Management
  • Arrow Icon Contact Management
  • Arrow Icon Document Management
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Content Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Task Scheduling
  • Arrow Icon To-Do List
  • Arrow Icon Prioritization
  • Arrow Icon Tagging
  • Arrow Icon Assignment Management
  • Arrow Icon Routing
  • Arrow Icon Online Time Clock
  • Arrow Icon Dispatch Management
  • Arrow Icon Service History
  • Arrow Icon Customizable Forms
  • Arrow Icon Contract/License Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Payment Collection
  • Arrow Icon Real Time Data
  • Arrow Icon Electronic Signature
  • Arrow Icon Work Order Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Scheduling
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Inventory Management
  • Arrow Icon Activity Tracking
  • Arrow Icon CRM
  • Arrow Icon Accounting Integration
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon File Storage
  • Arrow Icon Contact Database
  • Arrow Icon Mobile Access
  • Arrow Icon GPS
  • Arrow Icon Calendar Management
  • Arrow Icon For Training/Education
  • Arrow Icon Cross-Device Publishing
  • Arrow Icon Modeling & Simulation
  • Arrow Icon Virtual Reality
  • Arrow Icon 3D Objects
  • Arrow Icon Usage Tracking/Analytics
  • Arrow Icon Content Creation
  • Arrow Icon For Sales/Marketing
  • Arrow Icon Drag & Drop
  • Arrow Icon Report Templates
  • Arrow Icon Failed Inspection Tracking
  • Arrow Icon Subcontractor Management
  • Arrow Icon Dispatch Management
  • Arrow Icon Customer Database
  • Arrow Icon Image Capture
  • Arrow Icon Mobile Access
  • Arrow Icon Code Enforcement
  • Arrow Icon Corrective and Preventive Actions (CAPA)
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Compliance Management
  • Arrow Icon Real-Time Data
  • Arrow Icon Work Order Management
  • Arrow Icon Forms Management
  • Arrow Icon Configuration Management
  • Arrow Icon Task Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Remediation Management
  • Arrow Icon User Management
  • Arrow Icon Vulnerability Scanning
  • Arrow Icon Real-time Alerts
  • Arrow Icon For MSPs
  • Arrow Icon Policy Management
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Network Monitoring
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Audit Trail
  • Arrow Icon Patch Management
  • Arrow Icon Mobile Access
  • Arrow Icon Uptime Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Deployment Management
  • Arrow Icon Compliance Management
  • Arrow Icon Session Recording
  • Arrow Icon Remote Access/Control
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Unattended Access
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Collaboration Tools
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real-Time Notifications
  • Arrow Icon File Sharing
  • Arrow Icon Screen Sharing
  • Arrow Icon Session Transfer
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real-Time Chat
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Troubleshooting
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

Remote eye Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$10 Per User

Remote eye FAQs

Remote eye is a state-of-the-art remote support software designed to enable businesses to provide efficient and effective technical support to their clients and employees. The platform offers comprehensive tools for remote desktop access, troubleshooting, and issue resolution, ensuring that support teams can address technical problems swiftly and accurately. With features such as secure remote connections, multi-user sessions, and real-time chat support, Remote eye facilitates seamless communication and collaboration between support agents and users. The software also includes robust logging and reporting capabilities, providing insights into support performance, common issues, and resolution times. Additionally, Remote eye integrates seamlessly with popular ticketing and CRM systems, offering a unified approach to managing support requests and enhancing customer satisfaction. Enhance your technical support operations, reduce resolution times, and improve user satisfaction with Remote eye’s reliable and user-friendly remote support software solutions.

  • No, Remote eye does not offer a free version.

  • Yes, Remote eye offers a free trial.

  • No, Credit Card details are not required for the Remote eye trial.

  • Remote eye offers the following pricing plans & packages:

    Basic

    $10 Per User

  • Remote eye supports the following payment frequencies:

    • Monthly Subscription

  • No, Remote eye does not offer an API.

  • Remote eye offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Remote eye offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Remote eye supports the following languages:
    • German , English , French , Italian , Japanese , Korean , Spanish , Chinese (Simplified)

  • Following are the typical users of the Remote eye:
    • Self-Employed , Small-Business , Midsize-Business

  • Remote eye supports the following deployment:
    • Cloud Hosted , On-Premise

  • Remote eye supports the following devices and operating systems:
    • Web-Based , Linux

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