Parloa is an intelligent contact center software designed to enhance customer service and streamline communication workflows for businesses of all sizes. By utilizing artificial intelligence and machine learning, Parloa offers advanced automation features that improve the customer experience while reducing operational costs. The platform enables businesses to manage multiple communication channels, including voice, email, chat, and social media, all within one unified interface. Parloa’s AI-powered virtual assistants can handle routine customer inquiries, freeing up agents to focus on more complex tasks. The software includes built-in analytics tools that provide real-time insights into call volume, response times, and customer satisfaction, allowing businesses to make data-driven decisions and optimize their contact center operations. Parloa also offers advanced call routing features that direct customers to the most appropriate agent based on their needs and preferences. With its intuitive interface, seamless integrations, and automation capabilities, Parloa helps businesses deliver exceptional customer service while improving efficiency.
Parloa
United States
Email
Automated Routing
