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OMQ Overview

OMQ is an AI-powered customer service software designed to help businesses automate and enhance their customer support processes. The platform provides tools for managing tickets, FAQs, live chat, and email inquiries, ensuring that customer questions are answered quickly and accurately. OMQ’s AI-driven chatbot can automatically resolve common customer issues by providing relevant information from the knowledge base, reducing the workload for customer support teams. The software also integrates with popular CRM and help desk systems, ensuring that customer interactions are tracked and managed efficiently. With real-time analytics and reporting, OMQ provides insights into customer service performance, helping businesses improve response times and customer satisfaction. Whether you're handling a small support team or a large customer service department, OMQ helps businesses provide fast, reliable, and consistent support.

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Contact Details

  • Vendor Name OMQ
  • Founded 2009
  • Location Germany

Support

  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Computer Software, Financial Services, Public Relations, Retail

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OMQ Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Contextual Guidance
  • Arrow Icon Live Chat
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon For Developers
  • Arrow Icon Multi-Language
  • Arrow Icon Code-free Development
  • Arrow Icon Speech Synthesis
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Speech Recognition
  • Arrow Icon Intent Recognition
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chatbot
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

OMQ Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • NA

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OMQ FAQs

OMQ is an AI-powered customer service software designed to help businesses automate and enhance their customer support processes. The platform provides tools for managing tickets, FAQs, live chat, and email inquiries, ensuring that customer questions are answered quickly and accurately. OMQ’s AI-driven chatbot can automatically resolve common customer issues by providing relevant information from the knowledge base, reducing the workload for customer support teams. The software also integrates with popular CRM and help desk systems, ensuring that customer interactions are tracked and managed efficiently. With real-time analytics and reporting, OMQ provides insights into customer service performance, helping businesses improve response times and customer satisfaction. Whether you're handling a small support team or a large customer service department, OMQ helps businesses provide fast, reliable, and consistent support.

  • Yes, OMQ offers a free version.

  • Yes, OMQ offers a free trial.

  • No, Credit Card details are not required for the OMQ trial.

  • No, OMQ does not offer an API.

  • OMQ offers support with the following options:
    • Email , Phone , Chat

  • OMQ offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • OMQ supports the following languages:
    • English

  • Following are the typical users of the OMQ:
    • Self-Employed , Small-Business , Midsize-Business

  • OMQ supports the following deployment:
    • Cloud Hosted

  • OMQ supports the following devices and operating systems:
    • Web-Based