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Nuance Conversational IVR Overview

Nuance Conversational IVR is an interactive voice response (IVR) software that uses conversational AI to provide a more intuitive and efficient way for customers to interact with businesses over the phone. Unlike traditional IVR systems that rely on touch-tone buttons, Nuance Conversational IVR leverages natural language processing (NLP) to allow customers to speak their requests and receive real-time, AI-powered responses. The platform supports self-service options for a wide range of customer inquiries, such as account management, billing, and technical support, while also seamlessly transferring complex cases to live agents. Ideal for customer service departments and call centers, Nuance Conversational IVR enhances customer experience, reduces wait times, and improves operational efficiency by streamlining communication through voice-based interactions.

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Contact Details

  • Vendor Name Nuance Communications
  • Founded 2015
  • Location United States

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Networking, Financial Services, Information Technology & Services, Telecommunications

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Nuance Conversational IVR Features

  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages

Nuance Conversational IVR Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

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Nuance Conversational IVR FAQs

Nuance Conversational IVR is an interactive voice response (IVR) software that uses conversational AI to provide a more intuitive and efficient way for customers to interact with businesses over the phone. Unlike traditional IVR systems that rely on touch-tone buttons, Nuance Conversational IVR leverages natural language processing (NLP) to allow customers to speak their requests and receive real-time, AI-powered responses. The platform supports self-service options for a wide range of customer inquiries, such as account management, billing, and technical support, while also seamlessly transferring complex cases to live agents. Ideal for customer service departments and call centers, Nuance Conversational IVR enhances customer experience, reduces wait times, and improves operational efficiency by streamlining communication through voice-based interactions.

  • No, Nuance Conversational IVR does not offer a free version.

  • Yes, Nuance Conversational IVR offers a free trial.

  • No, Credit Card details are not required for the Nuance Conversational IVR trial.

  • No, Nuance Conversational IVR does not offer an API.

  • Nuance Conversational IVR supports the following languages:
    • English

  • Following are the typical users of the Nuance Conversational IVR:
    • Self-Employed , Small-Business , Midsize-Business

  • Nuance Conversational IVR supports the following deployment:
    • Cloud Hosted

  • Nuance Conversational IVR supports the following devices and operating systems:
    • Web-Based